About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role We are looking for a Senior Training Operations Specialist to join our team. This role is available as a hybrid opportunity 3 days a week in San Jose, CA or as a remote position, reporting to the Director of Training Operations in the Product Management department. You’ll be a key member of our customer, partner, and outreach initiatives and will be responsible for all support tickets and management of multiple LMSs. Your work provides critical operations support for Technical Management, Business Development, Training, and Curriculum Development functions to drive global growth and certifications. What you’ll do (Role Expectations) - Manage and administer learning management systems including user access, course creation, system configuration, and integrations (Skilljar and Cornerstone knowledge a plus) - Provide technical support to customers and partners, including troubleshooting system-related problems per team SLA - Analyze data and generate reports to track learner progress and course completion rates - Develop and maintain documentation and guides to support the operations team in utilizing the LMS effectively - Support the team with development operations processes and maintenance for new customers and partners - Provide event support both on-site and remote for major customer events. Who You Are (Success Profile) - You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. - You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution. - You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact. - You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. - You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose. What We’re Looking for (Minimum Qualifications) - 5+ years of experience as an LMS Administrator with specific experience in Cornerstone LMS - United States citizenship is required - Excellent problem-solving abilities and attention to detail with a proactive approach to identifying and resolving issues, especially using Salesforce reporting and Google Sheets - Excellent written and verbal communication skills with the ability to collaborate with stakeholders at all levels - Self-motivated mindset with the ability to learn quickly and adjust to change as new products and processes are introduced What Will Make You Stand Out (Preferred Qualifications) - Proficiency in administering and configuring a variety of systems including Skilljar and Litmos - Proven ability to challenge the status quo to bring new ideas and innovation to the team - Website coding experience #LI-Remote #LI-CM3 Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training. The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits. Base Pay Range $105,000—$150,000 USD At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: - Various health plans - Time off plans for vacation and sick time - Parental leave options - Retirement options - Education reimbursement - In-office perks, and more! Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

Title: Core Operations, Associate 2 Location: Sacramento United States Job Description: time type Full time job requisition id R-778633 Job Description Who we are looking for As an Associate 2 in cash settlement team located in Sacramento, you will be responsible for the oversight/review of daily operations and to ensure that all deliverables are reviewed with 100% accuracy. You are also responsible for the validating and audit checking deliverables against agreed client service level agreement (SLA), validity guideline, risk policies & standing operational procedures and to ensure all queries/issues raised by both external/internal parties to the highest quality within the agreed turnaround times. You will need to demonstrate the ability to influence people as well as engage with your peers and managers. You will need effectively communicate issues identified from auditing and address appropriate actions. This role can be performed in a 4X4 hybrid model, where you can balance work from home and office to match your needs and role requirements. Join us if making your mark in the financial services industry from day one is a challenge you are up for. What you will be responsible for As an Associate 2 you will • Effectively perform auditing/review work to identify all the issues before delivering the external clients. • Promptly respond to queries from the client or upstream/downstream internal teams. • To understand the core offering and ways to increase efficiencies and accuracy in the day to day process • To ensure that all day to day tasks and/or issues/queries raised by internal and external are resolved within agreed time frames. • Have a high level of understanding of the Client: their SLA, organization, policies & key contacts. • Identify, initiate and implement operational improvements especially in cost saving, productivities, resolve control gap and risk reduction. • Ensure risk controls are adhered to standard operation procedure and client specific procedure • Establish & build relationships with internal & external communication • Assist the manager to perform staff training & development through effective performance reviews and provides feedback to the Account Manager within the team, especially to play a key role to train up the staffs, ensure they are with good capability to service the clients • Assist with the manager with daily resource allocation, peak time management in line with overtime governance policy. • Proactively and well managed procedure, SOP, checklist and change requests What we value These skills will help you succeed in this role - Professional English communication skills in both email written and verbal - A desire to provide unsurpassed service by exceeding service levels - Good time management skills, ability to multi task, work under pressure and meet deadlines - Good sense of escalation awareness and risk awareness. Able to identify and resolve issues in daily operations Education & Preferred Qualifications - Degree qualified in English, Banking, Finance, Business, Accounting or related discipline; or relevant work experience in a similar role preferable. - Ideally 0-3 years’ experience in fund accounting, custody market - A good knowledge of fund accounting operational concepts Additional requirements Flexible, adaptable and motivated person who is a Team Player and enjoys leading people and dealing with senior stakeholders. Capability in oversight daily operations and deliverables Are you the right candidate? Yes! We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don’t necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit. About State Street What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients. Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential. Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you. State Street is an equal opportunity and affirmative action employer Salary Range: $41,600 - $66,560 Annual The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ. Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans. For a full overview, visit https://hrportal.ehr.com/statestreet/Home. About State Street Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future. As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law. Discover more information on jobs at StateStreet.com/careers Read our CEO Statement Job Application Disclosure: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Role Description This role is for one of the Weekday's clients. In the role of Paralegal Remote Operations Manager, you will be instrumental in leading and overseeing a high-performing remote team of Immigration Paralegals. This role demands strong leadership capabilities, operational proficiency, and a solid understanding of managing both people and processes. The ideal candidate is highly organized, results-driven, and possesses excellent communication and problem-solving abilities. You should have a passion for innovation and client satisfaction, coupled with an unwavering commitment to excellence. What You Will Do - Team Leadership & Management - Conduct weekly team meetings to discuss updates, challenges, and best practices. - Topics include process updates, performance reviews, and operational issues. - Maintain a positive and engaging atmosphere in meetings with interactive elements. - Follow structured procedures for recording and sharing meeting notes using Fathom. - Hold regular one-on-one and skip-level meetings to provide feedback and address concerns. - Mentor and coach team leaders (TLs) and team members on client handling, time management, and communication. - Address performance gaps through discussions and improvement plans. - Ensure adherence to company policies and procedures. - Monitor and enforce process consistency, such as updating trackers, using correct email templates, and following workflow steps. - Provide structured feedback and coaching when mistakes occur. - Operational Excellence - Ensure a continuous upward trend in petition processing and submission rates. - Track case endorsements, and assignments, and ensure timely updates in trackers (e.g., Proofreading Log, Packet Completion Tracker). - Monitor and review escalations daily, analyze root causes, and discuss solutions with Team Leads (TLs). - Maintain escalations below the set target and implement preventive measures. - Review inbound/outbound client calls to identify training needs. - Monitor Zoho Desk for ticket response times, SLAs, and proper assignment. - Take action on unassigned, overdue, or SLA-breaching tickets. - Review closed tickets daily for inconsistencies and follow up with TLs and paralegals. - Ensure cases are updated properly, past-due cases are addressed, and user notes/profile data reflect case progress. - Relationship Management - Strengthen relationships with internal departments for smoother workflows and better compliance. - Address client inquiries and concerns promptly and professionally. - Identify and resolve pain points using cause-and-effect metrics. - Implement strategies to maintain an upward trend in customer satisfaction (CSAT). - Strive to exceed client expectations and ensure 100% satisfaction. - Process Management - Assign resources efficiently and prioritize tasks to meet deadlines. - Track case progress and proactively address potential roadblocks. - Establish benchmarks, monitor performance metrics, and track progress. - Regularly share performance updates and findings with stakeholders. - Training & Development - Develop and deliver training on new laws, regulations, and best practices for the Immigration Paralegal team. - Assess the impact of training programs and learning initiatives. - Identify knowledge gaps and implement controls to prevent errors. - Analyze data to uncover opportunities for skill development and process optimization. Qualifications - Immigration Paralegal Experience (5+ years) - 3+ years of proven, progressive experience in managing and leading high-performing teams. - Bachelor’s degree in Business Administration, Operations Management, or a related field. - Strong planning and organizational skills. - High-level communication proficiency. - Customer/client focus with a dedication to delivering the best outcomes. - Capable of adapting to changing priorities and managing multiple tasks effectively. Good to have Skills - Operations - Program Management - Project Management

• Support players in a fast-paced sportsbook environment, helping them navigate bet settlements, deposits and withdrawals, promotions, and general platform support. • Provide high-quality customer support to players, resolving casino and sportsbook-related issues quickly and effectively. • Troubleshoot account matters including deposits, withdrawals, bet settlements, voids, and promotional credits. • Assist players with questions about bet types (singles, parlays, accumulators), and settlement rules. • Work closely with operations, trading/risk, product, and engineering teams to identify and escalate edge cases. • Maintain and manage internal tools, logs, spreadsheets, and documents for seamless operations. • Monitor, assess, and respond to risk alerts to ensure timely mitigation of potential threats • Ensure compliance with company policies and applicable gaming regulations • Assist in building and refining support processes, help center articles, and internal SOPs related to sportsbook operations. • Monitor player sentiment and flag opportunities to improve the user experience. • Support the team during high-volume sporting events, ensuring rapid and accurate communication. • Adapt to a dynamic environment and step into additional duties as assigned.