Role Description You contact customers via phone and email to determine reasons for overdue payments and support issue resolution, including account reconciliation. - You receive, allocate, sort, and file payments and correspondence, ensuring records are accurate and up to date. - You investigate and resolve customer issues and disputes to support balance collection. - You coordinate with the Sales team and internal stakeholders by providing information related to disputes. - You identify potential bad or doubtful debts, operational risks, or non-compliant activities within your customer portfolio and escalate appropriately. - You comply with Goodyear Credit Policy and all applicable company policies and procedures at all times. Qualifications - You hold a Bachelor’s degree in Accountancy or Finance (fresh graduates are welcome to apply). - You have 6 months to 1 year of experience in Billing & Claims within a B2B collections environment. - You have basic knowledge of SAP Accounts Receivable (AR). - You have basic knowledge of account reconciliation. - You have exposure to OTC/OTR processes (preferred). - You demonstrate proficiency in basic accounting principles, including debits and credits, accounting equations, adjustments, billing, credits, and claims processing. - You are amenable to working the night shift. Company Description Goodyear is one of the world's largest tire companies. It employs about 63,000 people and manufactures its products in 49 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate . Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

• Collect all information needed to produce customer invoices, assemble and create monthly invoices. • Check accuracy of data input in accounting system to ensure accuracy of final invoices. • Collect revenue by sending reminders and following up with customers. • Research and resolve billing errors and issue debit/credit memos when necessary. • 1099 vendor management support including onboarding, compliance tracking, ongoing communication. • Enter all vendor information into accounting system. • Process vendor invoices by verifying transaction information, preparing disbursements and obtaining authorization of payment. • Work closely with vendors to ensure gathering of timely and accurate bills. • Provide general administrative support to the accounting team. • Other duties as assigned.

• Responsible for all aspects of insurance follow-up and collections, including making telephone calls, accessing payer websites. • Identify root cause issues for denials; categorize denial reasons and coordinate with clinic and/or with management to ensure process improvements are completed. • Owns performance and ensures consistent and timely communication for issues identified affecting reimbursement. • Effectively resolve complex or aged inventory, including payment research, payment recoups with minimal or no assistance necessary; accurately and thoroughly document the pertinent collection activity performed. • Review the account information and necessary system applications to determine the next appropriate work activity. • Verify claims adjudication utilizing appropriate resources and applications. • Edit claims to meet and satisfy billing compliance guidelines for electronic submission. • Manage and maintain individual work list/inventory, complete reports, and resolve high priority and aged inventory. • Stay informed of changes with the procedures and laws for the specific insurance carriers or payers. • Effectively communicate issues to management, including payer, system or escalated account issues as well as develop solutions.

• Supervise hospital claims billing and follow up to maintain unbilled and accounts receivable inventory within KPI metrics and industry standards. • Educate and train staff on proper workflows, policies, and standards. • Researches payer billing requirements and provides guidance to resolve outstanding accounts receivable balances. • Keeps up to date with payer claims processing requirements and government regulations. • Focuses on high dollar receivable accounts and adjust staffing as necessary. • Assists in the development of standards and policies pertaining to hospital claims billing and follow up. • Monitors and resolves claims holding on discharged not final billed (DNFB) list. • Identifies payers being submitted on paper rather than electronically and communicate the opportunities to leadership. • High dollar accounts will have consistent follow up until the account has been resolved. • Responsible for reviewing and understanding explanation of benefits/remittance advice. • Performs extensive account follow-up reviews and provide analysis of problem accounts.