Role Description This is a non-exempt, temporary position expected to last 5 months (June through October). The schedule will be Monday through Friday (8:00am-5:00pm EST). This role is eligible for overtime in accordance with federal and state law and is not eligible for company benefits. You will assist customers with technical software and hardware related issues, database migrations, web-based portal configuration and help maintain customer satisfaction. The TSR1 will provide primary support to our customers across multiple software solutions and select hardware. The TSR1 will provide continual feedback to the Support and Operations Organization to continually improve the level of support and efficiency of systems. - Provide daily support to users of various systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation. - Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction. - Provide support on hardware and software solutions to meet client requirements, routinely observe operational performance, and assist/conduct data migrations when necessary. - Maintain detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of management or repair personnel. - Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information, and attending conferences or seminars when possible. - Develop training manuals and troubleshooting procedures to help both support personnel and end users interact properly with hardware and software. - Collaborate with technical staff and clients to establish goals and objectives for system improvements and upgrades. - Create and implement new processes to improve efficiency and customer satisfaction while reducing costs. Qualifications - High school diploma and willingness to learn through on-the-job training - Strong communication skills and ability to remain calm and professional in all circumstances - Quickly identify problems and execute step-by-step troubleshooting procedures Requirements - College degree - Microsoft A+ Certification - Bilingual English/Spanish - Working knowledge of Salesforce, Service Cloud, Jira, PC and Mac operating systems and Microsoft Office365 Applications Company Description Navigate360 is an Equal Opportunity Employer and does not discriminate against applicants due race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or other legally protected status.

• Provide technical support to a mix of technical and non-technical customers • Diagnose, troubleshoot, repair and debug complex software and/or networked systems • Create, resolve, and maintain tickets, while escalating tickets to other teams as necessary • Inform management of important issues regarding personnel, performance, customer perception, and project statuses • Maintain accurate records of all activities and interactions in Salesforce

Role Description A market-leading disease surveillance and outbreak management system, Maven is essential for fast-moving, rapidly changing public health crises. We provide technology enabled solutions for various public health and safety programs supporting the need to adapt Maven to the ever-changing needs of public health. Maven is used by multiple states and cities in the U.S. and internationally to manage viral outbreaks which require the highest levels of visibility and coordination across all facets of a crisis to ensure prevention, protection, and recovery for those at risk. Technology management is an integral weapon in the fight against a disease outbreak. It securely tracks patients infected with or exposed to dire communicable diseases such as Novel Coronavirus, Ebola, Zika, measles, tuberculosis, HIV/STDs, and influenza. As an App Dev & Support Engineer II, you will be the first and second level of support for our clients. You will provide technical software assistance directly for our clients, participate and/or lead regular issue tracking and ticket review meetings internally and with the Clients. Focus for the Team is on production related issues and activities. The App Dev & Support Engineer II must primarily possess strong problem-solving ability alone and in working with others. They must also possess strong communication skills for effectively working with associates and Clients. Qualifications - Bachelor of Science in Software Development and 4+ years of experience in Java Software Development or equivalent work experience. - Knowledge of enterprise software required, with knowledge of public health industry a plus. - Strong analytical, conceptual, and technical problem-solving abilities. - Ability to deliver outstanding customer service, including excellent listening and empathy skills. - Ability to organize and coordinate multiple projects simultaneously while maintaining attention to detail and navigating competing priorities. - Excellent oral, written, and interpersonal communication skills. - Capacity to remain calm, composed, and articulate when dealing with challenging situations. - Demonstrated ability to work independently while collaborating with cross-functional teams and organizations. - Self-motivated high achiever who can learn in a fast-paced, sometimes high-pressure environment with limited direct supervision. Requirements - Strong problem-solving ability. - Strong communication skills. - Technical skills in: - JAVA/J2EE - SQL and Relational Databases (e.g. Oracle, MSQL, PostgreSQL) - Javascript and related technologies (e.g. HTML5, CSS3, JavaScript, jQuery, Ajax) - XML - Working knowledge of: - App Servers (e.g. Tomcat, Websphere, AWS, Azure) - Development methodologies (e.g. Agile, Waterfall) - Self-motivated and able to deal effectively in a fast-paced environment. Responsibilities - Work closely with other Support Engineers, Maven Core Engineers, Quality Assurance Testing Engineers. - Effectively utilize the Jira issue tracking system for tracking of all support issues, within the defined client-specific Service Level Agreement (SLA). - Effectively utilize the Jira issue tracking system for tracking of all Maven Migration requests and DCRs, within Client expectations. - After-hours phone support coverage may be required based on business needs. - Following Conduent policy on entering time spent on projects and tasks. - Traveling to client or company sites as required. - Primary responsibilities include providing Production Support Services such as: - Issue Ticket Resolution/Fixes - Builds for Change Requests - Minor/Major Software Release Migrations/Builds - Escrow Packaging and Delivery - Change Requests - Software Security Scans - Defects - Improvements - Features - Migrations - Implementations - Code Reviews Benefits - Career Growth Opportunities: We help you thrive, so together, we can grow. - Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts. - Remote work: Enjoy the convenience of working from home and maximize your time by unplugging at the end of your workday. Company Description At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can: - Bring your authentic self to work - Grow and thrive, both personally and professionally - Make a difference with our clients, in our communities, and with the millions of people we support

Role Description At EMC, we’re all about working together to make an impact. As part of our team, you’ll have the opportunity to grow, contribute, and gain experience that matters. We strive to be caring leaders, close partners, and responsive experts—always supporting each other to do our best work. Join us, and let’s improve lives together. - Reviews and processes endorsements within specified rating authority. - Updates appropriate information based on line of business authority, including updating VIN numbers and increasing deductibles or liabilities limits. - Contacts agents for basic information to complete an endorsement as needed. - Processes cancellations and reinstatements. - Assists in entering rating information into the rating system to provide quotes and to issue policies for new business and renewals within authority and by instruction of underwriters. - Enters information into rating system including larger schedules and updates information. - Performs support duties for branch departments, including ordering reports and obtaining information for new and existing business. - Completes bulk update and projects when received from corporate departments. - Completes rating trainings and learning courses. - Consults experienced rating associates to ask questions and gain understanding in rating processes and procedures. Qualifications - High school diploma or equivalency. - One year of office support experience preferred. Requirements - General knowledge of insurance terminology preferred. - Good computer skills with proficiency in Microsoft Word. - Excellent communication and human relations skills. - Strong organizational skills. - Excellent customer service skills. Benefits The hiring salary range for this position will vary based on geographic location, falling within either of the following: - $36,270 - $47,583 - $38,063 - $52,440 A hiring range represents a subset of the full salary range. The actual salary will depend on several factors, including relevant education, skills, and experience of an applicant, geographic location, and business needs. For information relating to the benefits EMC Team Members receive as part of a comprehensive rewards package, please visit www.emcins.com/careers .