Role Description SAIC is looking for outstanding IT candidates to join our Defense & Civilian Sector in support of the Federal Aviation Administration Integrated Service Center (FAA ISC). This role can be worked remotely from anywhere WITHIN the US. - Responsible for the daily and long-term asset management of IT computer hardware within the organization - Accurately manage and maintain IT Asset Management (ITAM) databases and records - Ensure quality control for all data collected and recorded - Assist with developing and maintaining processes, policies, and standards related to ITAM across the organization - Conduct research and analysis across multiple ITAM databases to identify and track IT assets - Communicate directly with customers and/or business stakeholders in relation to IT assets - Update incidents and tasks through the ServiceNow ITSM Tool Company Description SAIC® is a premier Fortune 500® mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. - We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. - We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. - SAIC is an Equal Opportunity Employer. - Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit saic.com . For ongoing news, please visit our newsroom .

• Manage day-to-day IT operations for a remote workforce of approximately 40 users. • Provide Tier 1/Tier 2 user support for hardware, software, access, connectivity, Microsoft 365, Teams, SharePoint, OneDrive, email, endpoint, and account issues. • Manage the help desk/ticketing process, including intake, prioritization, resolution, documentation, escalation, and reporting. • Support onboarding and offboarding of employees, contractors, and consultants, including account creation, permissions, device provisioning, license assignment, data retention, and access removal. • Image, configure, ship, recover, and maintain company-issued laptops using secure and repeatable processes. • Maintain endpoint standards, including patching, encryption, antivirus/EDR, configuration baselines, local admin restrictions, vulnerability remediation, and inventory tracking. • Manage remote device administration using tools such as Microsoft Intune, Autopilot, Defender, Entra ID, and related endpoint management platforms. • Coordinate with external IT, cybersecurity, licensing, hardware, and compliance vendors as needed. • Administer Microsoft 365 GCC High, including user accounts, groups, licenses, permissions, Exchange Online, Teams, SharePoint, OneDrive, Entra ID, Conditional Access, MFA, and security policies. • Monitor and maintain cloud security configurations, including identity, access, device compliance, data loss prevention, audit logging, and retention policies. • Support secure collaboration with customers, subcontractors, consultants, parent-company users, and affiliated users where applicable. • Maintain administrative documentation, configuration records, change logs, and standard operating procedures. • Support the company's ISO/IEC 27001-certified information security management system, including policies, procedures, risk assessments, evidence collection, internal audits, corrective actions, management reviews, and continuous improvement activities. • Lead or materially support the company's effort to achieve and maintain CMMC Level 2 compliance. • Maintain documentation required for CMMC, including the System Security Plan, POA&M, asset inventory, policies, procedures, control evidence, access reviews, incident response records, training evidence, vulnerability management records, and configuration baselines. • Manage and enforce the company's BYOD policy. • Monitor user access, endpoint health, suspicious activity, and compliance posture. • Support incident response, including user account compromise, lost or stolen laptops, phishing events, malware alerts, unauthorized access, and data exposure incidents. • Maintain disaster recovery, backup, data retention, and business continuity procedures relevant to cloud systems and endpoints.

Role Description We're looking for an IT Helpdesk Agent Tier 1 to work remotely supporting our employees across the country with incoming ticket requests. Reporting to the Senior Helpdesk Manager, you'll have the ability to be part of an extremely collaborative work environment and provide exceptional client service. Qualifications - Excellent time management skills - Strong verbal and written communication skills to explain technical issues to non-technical users - Ability to handle customer inquiries with patience and professionalism - Work with different divisions understanding their needs - Set clear expectations and define key performance indicators for self - Work within a team environment providing insight when appropriate - Ability to work with minimal supervision Requirements - Knowledge of Microsoft Windows operating systems and MS Office O365 - Understanding of remote management tools and techniques - Experience with Microsoft Active Directory - Working knowledge of CRM applications such as Zendesk, ServiceNOW - Bilingualism (French/English) is an asset - Previous Medium to Large Enterprise Customer Service experience is required - Previous experience in IT support, Call Centre and/or Ticketing tool environment is required Benefits - You will be issued a company laptop, home office monitor and peripherals - After your successful probationary period, you will have access to a yearly education reimbursement fund - Be eligible to sign up for 30% discount from Shopper Drug Mart purchases - Contribute to an Employee Stock Ownership Plan (ESOP) with employer matching percentage - Have paid vacation days as well as wellness days - Have a choice to enroll in our Health & Dental Flex Life Benefits (or in lieu contribute to your RRSPs) - Access to employee assistance program Company Description Lifemark Health Group is a market leader in customized healthcare solutions. As one of the largest and most comprehensive providers in Canada, we continue to grow exponentially. With that growth, is a vision to be the most innovative healthcare providers in community rehabilitation, workplace health and wellness and medical assessment services. Lifemark was acquired by Loblaw Companies on May 10, 2022.

Role Description Cloud Proven Networks (CPN) is seeking a Systems Technician. The incumbent will provide desktop and systems support services to technology users for Cloud Proven Networks’ internal staff and remote client environments. These services will be delivered in person or remotely. Duties include: - Assessing requirements, researching alternatives, and providing effective solutions on a reliable basis. - Diagnosing and resolving technical hardware and software issues related to desktops, laptops, and other user tools. - Supporting and collaborating with network and server engineers to resolve issues, improve existing processes, and maintain system and user documentation. Location: Remote or Indiana Compensation starting at $50k DOE Qualifications - Associates, bachelor’s degree, or equivalent combination of training and experience. - High School diploma required. - Some certifications equivalent to MCP, A+, Network +, Security +. Requirements - 3–4 years of technical desktop support experience including phone, remote log-in, and general user support. - MUST be willing to work a rotating shift to provide 24x7 call coverage. - Extensive Windows 10/11 OS setup, deployment, and troubleshooting experience required. - Basic Windows Server administration experience preferred; including user and group management, file shares, print services, and general server maintenance tasks. - Microsoft 365 / Office 365 experience required, including Outlook, Word, Excel, PowerPoint, Teams, SharePoint, and OneDrive. - Experience supporting Active Directory required; user account management, group management, Group Policy, password resets, and organizational unit administration. - Azure Active Directory (Entra ID) experience preferred; user and license management, MFA enrollment, and basic conditional access policy familiarity. - Ticketing system experience required; proficiency in creating, updating, tracking, escalating, and closing support tickets with clear and accurate documentation. - Client VPN software troubleshooting skills preferred. - VoIP experience preferred. - Experience with enterprise wireless (802.11 a/b/g/n) preferred. - Strong organizational skills, including but not limited to, time management and problem-solving skills to prioritize workload, meet deadlines, and manage competing priorities. - Excellent written and verbal communication skills. - Able to work in a fast-paced environment and remain calm under pressure. - Works well independently and within a team environment. - Possesses a professional demeanor in all work situations. - Outstanding customer service to external clients and internal staff. Benefits - Responsible for monitoring and answering a fluctuating volume of incoming support requests through dedicated support email, in-person requests, and support phone line. - Creates issue tickets for all requests and provides timely response to level 1-2 user support and systems support requests. - Follows standard help desk service protocol which includes documenting requests, testing solutions, and ensuring the service meets the client’s needs. - Experience in creating knowledge-base and other instructional documentation as necessary to improve the department’s response to issues and for user instruction. - Responsible for using good judgment and quick action when needing to escalate tickets to engineers and management to ensure resolutions are ultimately delivered. - Responsible for effectively tracking status of pending work and documenting response to clients. - Responsible for researching processes/response for issues affecting multiple users. - Responsible at all times for adhering to the company’s policies for safety and conduct. - Strong understanding of, and experience with, service-based organizational environments. - Experience with Windows OS system deployment, printers, and shares. - Experience building computer images and deploying new or refreshed computers to users. - Experience with hardware and software application troubleshooting. - Other duties as assigned. Company Description Review and comply with the Code of Business Conduct and all relevant Company and Business Unit policies and procedures, and local, state, and Federal laws and regulations. Ensure that employees understand and comply with the Code of Business Conduct and all relevant Company and Business Unit policies and procedures, and local, state, and Federal laws and regulations, and establish effective internal systems and controls to promote such compliance.