• Recruit, train, and mentor a high-performing customer care team. • Foster a positive and collaborative work environment to ensure team success. • Develop SLAs and monitor team performance through KPIs and provide regular feedback for improvement. • Oversee day-to-day operations of the customer care department. • Respond to regular and escalated customer inquiries and complaints through various channels (email, phone, chat, social media). • Develop and maintain customer service policies, scripts, and protocols. • Identify and implement process improvements to enhance customer satisfaction and efficiency including implementation of self service and automation systems. • Collaborate with the operations team and OTM brands to address common customer pain points, such as shipping delays or returns. • Monitor customer feedback trends and liaise with merchandising, marketing and exec teams to share insights that can improve products, policies, and overall experience. • Oversee customer service software (Gladly) tools and ensure they are optimized for team performance and being leveraged for automation and self service. • Generate and analyze customer service reports to inform decision-making. • Serve as a brand ambassador by ensuring all communications reflect our values and tone. • Work with marketing to address social media comments, reviews, and public queries. • Take lead on assigned projects focusing on analyzing and solving key operational issues outside of the typical customer care remit. • Liaise with the executive team and work cross-functionally on special projects as they are assigned.

Role Description Our team is currently welcoming individuals who enjoy customer-focused work and coordinating memorable experiences to join us as Journey Experience Specialists. In this role, you'll help clients prepare for upcoming trips by assisting with travel arrangements, itinerary support, and destination planning within a flexible virtual environment. This opportunity is well suited for people who enjoy staying organized, communicating with others, and learning about travel experiences ranging from relaxing getaways to international adventures. Support, training, and mentorship are available to help you build confidence and succeed in the role. Key Responsibilities - Help travelers organize vacation plans including hotels, flights, cruises, transportation, and excursions - Review traveler interests and budgets to suggest suitable travel options - Share destination ideas and planning recommendations to support client decisions - Maintain communication with clients through email, online platforms, and phone when appropriate - Coordinate reservation details and confirmations with travel suppliers - Keep itinerary information accurate and updated within internal systems - Monitor travel news, promotions, and destination opportunities relevant to clients - Provide ongoing support throughout the planning and booking process Qualifications - Interest in client support and travel-related services - Strong communication and multitasking abilities - Organized and comfortable handling multiple requests at once - Ability to work independently in a remote setting - Basic computer and internet navigation skills - Must be at least 18 years of age - Must reside in the United States, United Kingdom, Mexico, Spain, Australia, or other qualifying regions - No previous travel industry experience required - Onboarding and training are included Benefits - Flexible remote schedule that fits around your lifestyle - Work-from-home opportunity with virtual support - Ongoing mentorship and professional development resources - Access to supplier partnerships and travel coordination platforms - Eligibility for travel incentives and industry-related perks - Potential for long-term growth into specialized or leadership positions

• Troubleshoot, escalate, and resolve client and customer questions or issues. • Support existing clients, end users of clients, and third parties for processing. • Support customers across channel types - email, chat/messaging, and phone (video in the future). • Use a systematic approach to isolating, understanding, and solving complex problems. • Help customers maximize benefits of using Trustly products & services. • Own a customer issue end-to-end, engaging others for timely resolution. • Answer questions related to implementations at enterprise merchants (APIs, UI, Transaction inquiries, etc). • Answer questions related to financial and payment transactions, which include payment status, payment declines, transaction inquiries, and collections inquiries.

Role Description RevOptimal is looking for an Associate Customer Success Manager to join our growing team and help our advertiser and agency partners realize the full value of RevOptimal's audience solutions. If you're a motivated self-starter with a passion for adtech, client service, and data-driven marketing, we want to hear from you. What you'll do: - Client Success & Account Support - Serve as a day-to-day point of contact for assigned advertiser and agency accounts, supporting sales across the full client lifecycle. - Lead client-facing working sessions — kickoffs, audience walkthroughs, optimization reviews, and reporting recaps — and provide data-driven recommendations that drive ROI. - Serve as a product expert, educating clients on RevOptimal's capabilities while capturing feedback for internal teams. - Audience Build & Internal Operations - Work directly with clients to translate requests into audience requirements and partner with Audience Operations to scope, build, and QA segments before activation across DSPs, social, and curated PMPs. - Build and maintain performance dashboards, communicating activation status, match rates, and delivery expectations to clients with clarity. - Partner cross-functionally with Sales, Data, and Product to submit complete requests, surface feedback, escalate blockers, and maintain accurate records in HubSpot. Qualifications - 2–3 years of experience in customer success, account management, ad operations, or client services within an agency, SaaS, or ad tech environment (adtech, programmatic, or digital media preferred). - Working understanding of the programmatic ecosystem — DSPs, SSPs, PMPs, audience activation, and identity resolution. - Strong analytical and communication skills; comfortable in Excel/Sheets and turning campaign data into customer-ready insights. - Proficiency in CRM tools (HubSpot or Salesforce). - Bachelor's degree in Business, Marketing, Advertising, Communications, or related field. Requirements - Experience with DSPs (DV360, The Trade Desk) or social platforms (Meta, TikTok, LinkedIn). - Exposure to B2B or Healthcare data, clean rooms, or privacy frameworks (GDPR, CCPA/CPRA, HIPAA). - Familiarity with BI tools (Omni, Looker, Tableau, etc). Benefits - Competitive base salary + performance bonus. - Flexible, remote-friendly work environment. - Medical, dental, vision; generous PTO. Equal Opportunity RevOptimal is an equal opportunity employer committed to building an inclusive environment for all employees.