Role Description RevOptimal is looking for an Associate Customer Success Manager to join our growing team and help our advertiser and agency partners realize the full value of RevOptimal's audience solutions. If you're a motivated self-starter with a passion for adtech, client service, and data-driven marketing, we want to hear from you. What you'll do: - Client Success & Account Support - Serve as a day-to-day point of contact for assigned advertiser and agency accounts, supporting sales across the full client lifecycle. - Lead client-facing working sessions — kickoffs, audience walkthroughs, optimization reviews, and reporting recaps — and provide data-driven recommendations that drive ROI. - Serve as a product expert, educating clients on RevOptimal's capabilities while capturing feedback for internal teams. - Audience Build & Internal Operations - Work directly with clients to translate requests into audience requirements and partner with Audience Operations to scope, build, and QA segments before activation across DSPs, social, and curated PMPs. - Build and maintain performance dashboards, communicating activation status, match rates, and delivery expectations to clients with clarity. - Partner cross-functionally with Sales, Data, and Product to submit complete requests, surface feedback, escalate blockers, and maintain accurate records in HubSpot. Qualifications - 2–3 years of experience in customer success, account management, ad operations, or client services within an agency, SaaS, or ad tech environment (adtech, programmatic, or digital media preferred). - Working understanding of the programmatic ecosystem — DSPs, SSPs, PMPs, audience activation, and identity resolution. - Strong analytical and communication skills; comfortable in Excel/Sheets and turning campaign data into customer-ready insights. - Proficiency in CRM tools (HubSpot or Salesforce). - Bachelor's degree in Business, Marketing, Advertising, Communications, or related field. Requirements - Experience with DSPs (DV360, The Trade Desk) or social platforms (Meta, TikTok, LinkedIn). - Exposure to B2B or Healthcare data, clean rooms, or privacy frameworks (GDPR, CCPA/CPRA, HIPAA). - Familiarity with BI tools (Omni, Looker, Tableau, etc). Benefits - Competitive base salary + performance bonus. - Flexible, remote-friendly work environment. - Medical, dental, vision; generous PTO. Equal Opportunity RevOptimal is an equal opportunity employer committed to building an inclusive environment for all employees.

• Handle player inquiries across multiple channels (chat, email, phone) regarding wagering, account management, and game mechanics with precision and genuine care • Resolve intricate matters involving transactions, withdrawals, bonus systems, and account verification (KYC) while maintaining our premium service standards • Partner with payments and risk teams to identify potential security concerns and maintain a safe, fair gaming environment for all players • Document player insights and identify emerging trends to support ongoing enhancement of our betting platforms • Consistently meet key performance indicators including response times and resolution quality while preserving authentic human connection • Stay current with gaming regulations and responsible gambling practices while providing guidance and support to team members

Title: Senior Customer Success Manager Location: Remote,Canberra, ACT Australia Job Description: This position is home-based and requires candidates to be located in Canberra, ACT or within commutable distance. Regular on-site presence at customer locations across the Canberra region is expected as part of this role. The Basics: The Senior Customer Success Manager is critical to helping customers receive value from their investment in Tanium and to ensure Tanium maintains its enviable base of high value, loyal customers that rely on Tanium to manage all their endpoints. Operating in a collaborative team environment, CSMs contribute to each customer’s success by leveraging best practices and expertise to ensure adoption of the Tanium platform, leading to renewal and upsell opportunities for their assigned accounts. This customer-facing role will be predominantly responsible for government customers each having thousands of endpoints running the Tanium platform and solutions. The successful candidate will be able to manage a significant set of customers and use data and qualitative feedback to decide how best to engage resources to drive desired results. What You'll Do: - Drive and communicate value for our federal, state and local government customers by aligning Tanium capabilities to desired customer outcomes - Contribute to world-class retention and expansion by partnering with teammates across functional areas to create paths to full platform adoption, identify areas to expand usage or capabilities, and identify potential risks to customer renewals - Build and maintain executive and administrative customer relationships within the customer’s organisations, ensuring Tanium aligns to their mission, compliance requirements, cybersecurity mandates, and operational priorities - Apply your experience with large, decentralized organizations and hybrid environments to strategically guide implementation, adoption, and utilization across multiple departments in the customer’s environment - Solidify Tanium as a system of record for various functional IT disciplines within customer environments through established trust of data, time to value, increased ROI, and business outcome achievements - Facilitate the planning, coordination, development, and execution of Executive Business Reviews aimed at defining customer business objectives, aligning to strategic initiatives, communicating Tanium value, and developing long-term Customer Success Plans - Collaborate across functional areas within Tanium, including Global Support, Escalation, Product, and Engineering teams, to drive the development of Tanium solutions based on customer needs - Leverage your own technical domain expertise and internal technical resources, including engineering and product, support centre, knowledge bases, and other internal tools, to provide the most effective solutions to customer issues - Advocate for the customer by sharing their feedback and use cases with product and engineering, support centre, and the rest of the account team - Ensure customer success, leading to world-class retention and expansion, through proactive periodic health checks (and, if necessary, formal improvement plans), product training, and developing and sharing technical best practices - Understand the unique complexity of the customers and segmentation of customers you serve, and create the best path to full Tanium platform adoption and expansion, leveraging your understanding of not only the customer’s environment but also insights as to how to overcome obstacles to implement new technologies and integrations - Contribute to strategic customer plans for the months and years ahead, while executing your assigned strategies and tactics in coordination with other members of the account team to increase ROI and expand into new solution areas - Perform activities and data management that help drive adoption and value against an agreed-upon plan with the customer. This may include artifact creation (including Value Plans for customers), action and risk tracking, enhancement tracking, and updating internal data systems such as Salesforce and/or Gainsight We're Looking For: Security Clearance - NV1 or higher Education - BA/BS or equivalent experience preferred Experience Required - More than 6 years of experience in Customer Success, Account Management, Renewals, or Service Management / Professional Services, preferably in technology company business model - Experience working with Australian Federal Government agencies and personnel - Consulting and project management skills, experience with building strategic relationships that drive business value for customers - Working knowledge of endpoint technology and the areas of major business outcomes for a CIO - Tanium Certified Operator (nice to have) - Technical background (nice to have) You are - A highly organized self-starter who thrives in a fast-paced environment and is comfortable working in ambiguity - Curious, willing to learn from others in your discipline, your customers, and other roles at Tanium - Willing to contribute suggestions and ideas to further customer and Tanium goals\ - Eager to become an expert in demonstrating value and return on investment to our customers - Eager to learn technology foundations and become a technical advisor on the Tanium platform and solutions. - A strong communicator and intuitive listener - Professional, insightful, and values-driven - Motivated to help to solve the toughest IT problems faced by organisations today Other - Travel ranging from 40-50% within regional territory - On-site / customer-located work as deemed necessary by the customer and/or account team, particularly in Canberra, ACT. About Tanium Tanium is the Autonomous IT company. Driven by AI and real-time endpoint intelligence, Tanium Autonomous IT empowers IT and security teams to make their organizations unstoppable. Many of the world’s leading organizations trust Tanium’s single, unified platform for endpoint management and security to innovate faster, stay resilient and move business forward with confidence, at scale. To learn how Tanium delivers Autonomous IT for unstoppable business – visit www.tanium.com and follow us on LinkedIn and X. On a mission. Together. At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions. As a global organization with stakeholders around the world, it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things. Our commitment to excellence and innovation has earned us a place on the Forbes Cloud 100 list for ten consecutive years, and we continue to be recognized worldwide as a great place to work. Taking care of our team members Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.

Role Description - Recruit, train, and mentor a high-performing customer care team. - Foster a positive and collaborative work environment to ensure team success. - Develop SLAs and monitor team performance through KPIs and provide regular feedback for improvement. - Oversee day-to-day operations of the customer care department. - Respond to regular and escalated customer inquiries and complaints through various channels (email, phone, chat, social media). - Develop and maintain customer service policies, scripts, and protocols. - Identify and implement process improvements to enhance customer satisfaction and efficiency including implementation of self-service and automation systems. - Collaborate with the operations team and OTM brands to address common customer pain points, such as shipping delays or returns. - Monitor customer feedback trends and liaise with merchandising, marketing, and exec teams to share insights that can improve products, policies, and overall experience. - Oversee customer service software (Gladly) tools and ensure they are optimized for team performance and being leveraged for automation and self-service. - Generate and analyze customer service reports to inform decision-making. - Serve as a brand ambassador by ensuring all communications reflect our values and tone. - Work with marketing to address social media comments, reviews, and public queries. - Take lead on assigned projects focusing on analyzing and solving key operational issues outside of the typical customer care remit. - Liaise with the executive team and work cross-functionally on special projects as they are assigned. Qualifications - Proven experience as a Customer Service Manager or in a similar role, preferably in retail eCommerce. - Strong leadership skills with experience managing remote teams. - Exceptional communication and interpersonal skills. - Proficient in customer service software (e.g., Zendesk, Freshdesk, Gorgias, Gladly). - Data-driven with the ability to analyze metrics and make informed decisions. - A customer-first mindset with a knack for creative problem-solving. - Knowledge of fashion, homewares, and lifestyle products is a plus.