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Role Description The Online Customer Service III (CSR) provides exceptional customer service to all CRL customers and reports to the Team Lead. Through the detailed understanding of all CRL products, the CSR offers solutions and facilitates a unique experience for all internal and external customers. The CSR will be engaged and collaborate with the team through Communication, Respect, and Loyalty to best serve the customer. In addition, resolves products and service problems, processes orders, and serves as an ambassador (customer advocate) between customers and CRL. Qualifications - Completed 9 months of CRL customer service experience in Core Products - Maintained 9 Calls/Hour for three consecutive months - Maintained Error Percentage in good standing for three consecutive months - Satisfactory demonstration and understanding of Core Products - Satisfactory demonstration of all Entry programs and processes - Satisfactory demonstration of “after the sale” problem resolution skills - Advancement to Customer Service Representative Level II - Online Customer Care Requirements - Maintain at least 40 email replies per day from Askus Mailbox (crl@crlaurence.com). Maintain email resolution time between 24-48 hours. - Convert Quotes to orders as requested in Askus mailbox or B2B pending requests. - Maintain inquiry replies within 24 hours for Website Pending Requests – B2B Online Support Information Center. - Maintain inquiry resolution within 24-48 hours. - Maintain EN69 Web Order Review. SLA is to convert web order within 30 minutes of order being placed on website. - Maintain IQ02 Customer Service P&C file. SLA is to respond, forward or assign P&C to appropriate department within 30 minutes. - Process, release, update, and delete all approved SHORTAGE01 orders in IQ02. - New Account set up for United States and Canadian accounts. Respond to or approve new account applications within 24-48 hours. - Assist customers with website issues through ASM Assisted Sales Module as well as SAP Back Office. - Issue Cherwell IT tickets or Website Submission Form to report failed functionality on beta.crlaurence.com and Tandem. - Respond to Dealer Requests within 24 hours. - Assist PGS or Customer with locating Web Orders in B2B Online Support Information Center or EN69 Web Review. Benefits - Benefits that benefit you – industry competitive benefits at the lowest cost to the employee - Work-life balance – PTO and holidays, including floating holidays you can choose - Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses - Training – We will equip you with the knowledge and skills you need to succeed Position Pay Range $27 — $35 USD

Come Join Us! From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here. Start your journey with OBE and help us build the future. What You’ll Get to Do The Senior Recruiter is a full-cycle recruiting professional who owns standardized recruiting workflows, drives automation in our tools, and uses data and market insights to deliver high-quality exempt hires across our Manufacturing, Operations, and Distribution organizations. This role reports to the Vice President of Talent Acquisition and operates as a consultative partner to plant, operations, and regional leaders. In our private-equity-owned transformation, the Senior Recruiter sets the cadence, rigor, and consistency needed to upgrade leadership and specialist talent while protecting candidate experience and compliance. This position is remote but the candidate hired must be within driving distance of a current OBE facility and located within the Central or West portion of the US is preferred. Job Responsibilities Include: - Own standardized recruiting workflows end-to-end, maintaining playbooks, templates, and SLAs that scale across multi-site manufacturing, operations, and distribution environments. - Operationalize automation in the ATS and scheduling tools (auto-progress rules, templates, tags, self-scheduling, offer automation); partner with HRIS/IT to reduce manual touchpoints and support field-based hiring teams. - Lead full-cycle recruiting for exempt-level roles supporting manufacturing, operations, and distribution leaders, balancing speed, quality, and a consistent candidate experience across geographically dispersed facilities. - Design and execute advanced sourcing strategies for hard-to-fill exempt roles (talent mapping, competitor insights, diversity pipelines) in operational and technical talent markets; coach peers on sourcing experimentation. - Partner closely with HR Business Partners, Compensation, and Finance to calibrate exempt roles, align offers to market and internal equity, and plan site and regional headcount against budget. What We Are Looking For - 5–7 years of full-cycle recruiting experience supporting exempt roles within manufacturing, operations, and/or distribution organizations; able to balance speed, quality, and experience across multi-site req loads. - ATS power-user: workflow design, templates, dashboards/reports; comfortable partnering with HRIS to test and implement changes. Greenhouse experience is preferred. - Data fluent: builds and interprets pipeline dashboards; runs stage-conversion analyses; translates insights into action and continuous improvement. - Advanced sourcing proficiency (beyond LinkedIn) including talent mapping, market scans, and multi-channel campaigns with documented results on hard-to-fill exempt roles. - Skilled in advising hiring leaders on market data and compensation in partnership with HR/Compensation. - Demonstrated experience implementing standardized selection (structured interviews, scorecards) and maintaining compliant applicant records in operational environments. - Bachelor’s degree preferred. - Track record of delivering high candidate experience (e.g., candidate NPS ≥ 90). What OBE Offers You - Benefits that benefit you – industry competitive benefits at the lowest cost to the employee - Work-life balance – PTO and holidays, including floating holidays you can choose - Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses - Training – We will equip you with the knowledge and skills you need to succeed OBE Privacy Policy OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.