Role Description As a Claims Consultant supporting the Voya Leave Management (VLM) department, you will serve as a technical expert for complex claims. You will need to be a Subject Matter Expert in STD, Statutory, FMLA, and other paid/unpaid leave policies. You will be considered a Legal Liaison and representative for depositions/arbitrations. You will need to proactively develop action plans to help improve process gaps. The Contributions You’ll Make - Legal Liaison Duties - Represent the company in depositions and arbitrations - Act as a bridge between legal teams and claims operations - Claims Expertise - Manage complex/non-complex disability and leave claims with accuracy and timeliness - Provide mentorship and guidance to claim staff, supporting development and consistency in claim handling - Serve as a SME on leave policies and procedures - Operational Excellence - Analyze claim data to identify trends and provide actionable insights - Maintain service level agreements (SLA) - Support continuous improvement initiatives and special projects across the department - Communication & Relationship Management - Communicate professionally with internal and external stakeholders via phone and email - Build and maintain strong relationships to support client satisfaction and operational goals Qualifications - 5 years of experience in claim management (STD, FMLA, PPL, PFL) - 2 years of experience with Client Escalation – Resolution strategies - Ability to analyze data and provide actionable insights based on client needs - Strong decision making and critical thinking skills - Excellent customer service and interpersonal abilities - Proficiency in Microsoft Office 365, including Outlook - Strong written and oral communication capabilities - Proven critical thinking and problem solving - High attention to detail and accuracy - Ability to prioritize tasks and manage time effectively in a fast-paced environment - Collaborative mindset with the ability to work cross-functionally Requirements - Compensation Pay Disclosure: $70,530 - $88,160 USD Benefits - Health, dental, vision and life insurance plans - 401(k) Savings plan – with generous company matching contributions (up to 6%) - Voya Retirement Plan – employer paid cash balance retirement plan (4%) - Tuition reimbursement up to $5,250/year - Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day - Paid volunteer time — 40 hours per calendar year

Role Description Artifact Expert — Management Analyst - Review existing strategy slides, memos, and sheets. Provide detailed, constructive feedback. - Create original consulting artifacts such as case decks, executive memos, market sizings, and operating-model spreadsheets. - Annotate and comment on artifacts to improve structure, narrative, and presentation. - Apply management-consulting expertise to ensure artifacts reflect realistic, high-quality professional output. - Work independently and asynchronously to deliver consistent, high-quality work on a flexible schedule. Qualifications - 4+ years of professional experience in management consulting (MBB, Big-4 strategy, boutique strategy, or in-house corporate strategy). - Strong slide storytelling and rigor in spreadsheets. - Strong attention to detail and written communication. - Self-directed; can deliver consistent, high-quality work on a flexible schedule. Company Description Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.

Role Description The Artifact Expert — Management Analyst will be responsible for: - Reviewing existing strategy slides, memos, and sheets, and providing detailed, constructive feedback. - Creating original consulting artifacts such as case decks, executive memos, market sizings, and operating-model spreadsheets. - Annotating and commenting on artifacts to improve structure, narrative, and presentation. - Applying management-consulting expertise to ensure artifacts reflect realistic, high-quality professional output. - Working independently and asynchronously to deliver consistent, high-quality work on a flexible schedule. Qualifications - 4+ years of professional experience in management consulting (MBB, Big-4 strategy, boutique strategy, or in-house corporate strategy). - Strong slide storytelling and rigor in spreadsheets. - Strong attention to detail and written communication. - Self-directed; can deliver consistent, high-quality work on a flexible schedule. Requirements - Upload resume. - AI interview based on your resume. - Submit form. Benefits - Compensation: $80–$120/hour. - Location: Remote. Company Description Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.

Role Description The Resource Group, a subsidiary of Ascension, is a business transformation services organization that specializes in resource and supply chain management. The Resource Group transforms the resource and supply function within healthcare by delivering value to its customers and remaining rooted in the ideals of hospitality. We know success is measured by the satisfaction of our customers and believe in: - Hiring talent from all industries and demographics to foster innovation and diversity of thought - Investing in people who deliver long-term success to our Participants - Cultivating a culture of curiosity to encourage continuous learning and, in turn, transform the organizations we serve This role falls within one of The Resource Group's Solution Support Communities: a group of teams focused on maintaining the integrity and evolution of critical business functions. These Communities provide support across The Resource Group solution offerings to strengthen business continuity, increase growth, and enhance customer experience. Information about the responsibilities for this role can be found below: - Partners with executives to manage meeting outcomes/action items, presentation development, and other communications deliverables ensuring that time is spent in areas that further the organization’s goals - Leads project management of assigned projects including resource coordination, planning, stakeholder communication and implementation - Administers, analyzes, implements, and tracks improvement initiatives for assigned projects - Engages leadership to design and implement continuous improvement across solution and community operations - Acts as the leadership representative and subject-matter expert for all projects, communities, and teams related to/reporting to the respective executive leader Qualifications - High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree OR 4 years of applicable cumulative job specific experience required - A Bachelor's degree (preferred) - 1-2 years of professional experience (preferred) - Professional working proficiency of Microsoft Excel and Google Workspace applications (Docs, Slides, Sheets, etc) (preferred) Requirements - Availability for meetings and other work-related needs between 9AM-4PM CST for remote roles Benefits - Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options - Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance - Time to recharge: pro-rated paid time off (PTO) and holidays - Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning - Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources - Family support: parental leave, adoption assistance and family benefits - Other benefits: optional legal and pet insurance, transportation savings and more Benefit options and eligibility vary by position, scheduled hours and location. Benefits are subject to change at any time. Your recruiter will provide the most up-to-date details during the hiring process.