Grifols logo
Grifols

Innovating for patients and society

Field Service Engineer

Field EngineerField EngineerFull TimeRemoteMid LevelTeam 10,001+Since 1909H1B SponsorCompany SiteLinkedIn

Location

Missouri

Posted

22 days ago

Salary

0

Seniority

Mid Level

Associate Degree2 yrs expExperience acceptedEnglish

Job Description

Field Service Engineer

Grifols

• Responsible for customer relationship management by responding to clients within designated timeframes regarding inquiries, complaints, service calls and site evaluations on instrumentation. • Independently manages schedules including travel arrangements, appointments at client site and coordination of order and delivery of parts. • Coordinates and executes hardware upgrades and regulatory documents associated with client site. • Collaborates with project team and performs software upgrades and product installations including installation, operational and performance qualifications. • Ensures proper transition of project timeline to Technical Application Team. • Proactively and independently manages ongoing preventive maintenance calls per manufacturers requirements including scheduling with client, documenting and attaching work in CRM per regulatory guidelines within designated timeframes. • Partners with Telephone Support Team to provide additional technical guidance via phone and schedule corrective service activities per scope of work listed in client contract as needed.

Job Requirements

  • Equivalent military experience or Associates Degree with 2 years’ experience or High School Diploma/GED with 4+ years’ experience managing electronic/electro-mechanical equipment.
  • Bachelor’s Degree in Engineering or related Scientific Discipline is highly preferred.
  • 0 - 2 years of experience working with lab equipment and/or electronic/electro-mechanical equipment with a Bachelor’s Degree
  • 2 - 4 years of experience working with lab equipment and/or electronic/electro-mechanical equipment with an Associate Degree
  • 4+ years of experience working with lab equipment and/or electronic/electro-mechanical equipment with High School Diploma.
  • Prior experience working in regulated environment highly preferred.
  • Experience with Service Max/Sales Force platform is a plus.

Benefits

  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options

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