Role Description The Virtual/Telehealth Registered Nurse (RN) is responsible for providing high-quality patient care using virtual platforms. The RN utilizes their clinical expertise, critical thinking, and evidence-based practices to assess, triage, and support patients remotely. The role requires proficiency in telecommunication technologies, the ability to apply clinical algorithms and protocols, and a strong understanding of patient populations and virtual care workflows. Patient Care & Telehealth Services - Conduct remote patient assessments, triage, crisis intervention, and education via telephone, video, chat, and other digital platforms. - Develop individualized care plans in collaboration with patients and providers. - Apply clinical algorithms and protocols within the Electronic Medical Record (EMR) to determine appropriate patient disposition. - Schedule patients with the appropriate level of care based on triage findings. - Assist with prescription management, referrals, and connecting patients to Emory services and external resources. Communication & Collaboration - Serve as a liaison between patients, providers, and the healthcare team. - Resolve medication and pharmacy-related issues in coordination with provider orders. - Educate patients on their care plans and promote optimal health outcomes. - De-escalate calls to ensure reasonable and effective resolutions for all parties involved. Documentation & Compliance - Accurately document patient interactions, assessments, and interventions in the EMR. - Maintain confidentiality and adhere to HIPAA regulations. - Identify and report patient safety and quality concerns. - Ensure compliance with the ANA Code of Ethics for Nurses and institutional policies. Professional Development & Training - Participate in ongoing competency training and skill development for telehealth nursing. - Train, orient, and mentor new team members, students, and staff as needed. - Stay informed through TEAMS, emails, and other internal communications regarding policy updates and system changes. Administrative & Operational Support - Attend staff meetings, huddles, and other organizational meetings as required. - Support clinical and administrative telehealth operations across various practice settings. - Work a flexible schedule, including weekends and holidays, to meet business needs. Qualifications - Graduate of an accredited prelicensure Bachelor of Science in Nursing (BSN), AND - 12 months of recent nursing experience within the past five years, OR - Recent completion of a re-entry nursing program. - OR, Graduate of an accredited prelicensure Associate Degree in Nursing (ADN) with a minimum of 2 years of recent nursing experience within the past five years. - Exceptions: Current LPNs employed within the Emory Healthcare (EHC) system who have completed an accredited RN program and obtain RN licensure are eligible to transition into this role while completing the RN Resident Program. - Emory LPNs enrolled in an Emory ADN program as of 3/30/2025 must sign an obligation agreement to complete an ADN-to-BSN program within two years of entering the RN Clinician role. - License: Valid, active, unencumbered Compact/multistate RN license (eNLC) required within 60 days of hire. - Certifications: BLS certification required. Requirements - Must meet all Clinical Nurse Employee Commitments. - Strong critical thinking and data synthesis skills. - Proficiency in telephone triage, assessment, and communication. - Ability to multi-task in a fast-paced virtual environment with attention to detail. - Knowledge of electronic medical records (EMR) and e-prescribing. - Familiarity with Microsoft Word, Excel, PowerPoint, and Outlook. - Strong interpersonal skills, including cultural competence and ethical decision-making. Work From Home (WFH) Requirements - Compliance with Emory's Work From Home Agreement. - High-speed broadband and reliable internet connection. - Private and confidential workspace at home. Preferred Qualifications - Education: MSN or DNP. Benefits - Comprehensive health benefits that start day 1. - Student Loan Repayment Assistance & Reimbursement Programs. - Family-focused benefits. - Wellness incentives. - Ongoing mentorship, development, and leadership programs. - And more.

Role Description We are seeking experienced Registered Nurses with an active Compact State RN License plus multiple state licenses. Candidates with active IL, MA, NY, MN, and DC licenses are highly preferred. Additional active licenses in CA, NV, OR, AK, CT, and MI are required. Applicants must have open availability and flexibility to work days, nights, weekends, and rotating schedules based on business needs. The Registered Nurse (RN) will play a crucial role as a physician extender within the healthcare team, operating in a remote capacity. In this role, the RN will support providers by: - Efficiently managing Electronic Health Records (EHR) - Addressing patient inquiries - Delivering clinical guidance to ensure optimal patient care This position involves: - Responding to calls for a multi-state nurse triage telephone service - Managing inbound and outbound patient calls - Triage patient needs - Conducting follow-ups - Facilitating effective communication among healthcare professionals and patients Qualifications - Bachelor’s or Associate’s Degree in Nursing - Minimum of 2-4 years of full-time clinical experience as a Registered Nurse, preferably in areas such as ER/Urgent Care, Adult, Pediatric, OB/GYN, Orthopedic, Ambulatory Care, Home Health, or ICU - Previous telephone triage experience using electronic triage systems Requirements - Track and respond to calls for a multi-state nurse triage telephone service - Provide clinical assessment based on established protocols and triage patients by phone or through patient portal - Provide administrative support and perform clinical tasks such as medication prescription refills - Facilitate referrals and collaborate on addressing prior authorization requests - Participate in Remote Patient Monitoring (RPM) initiatives - Screen and qualify patients for clinical trials - Carry out additional responsibilities as needed to assist the healthcare team Benefits - Teamwork: Demonstrated ability to collaborate effectively with peers, cross-functional teams, and leadership - Leadership: Proactive in stepping up to lead, capable of motivating colleagues, and sharing knowledge for the enhancement of team performance - Customer Service: Exceptional empathy, patience, and active listening skills to understand and address patient needs effectively - Quality: Strong attention to detail in charting, utilizing correct grammar, spelling, and medical terminology - Organization and Time Management: Highly organized, capable of handling and documenting at least four calls per hour during peak times Physical Requirements - Ability to sit for extended periods, talk, and engage in active listening without visual contact with patients - Occasional standing and the use of hands for operating office equipment - Ability to hear in normal range and wear a headset/earpiece - Good visual acuity to read computer screens, scripts, forms, etc. - Able to work remotely at home in a private HIPAA compliant workspace - Able to house company equipment needed to perform job - Broadband Internet Access - Participation (via telephone or video) in staff meetings Work Environment - Able to thrive in a fast-paced environment - Demonstrated capability to maintain professional relationships with diverse personalities - Must be flexible and adaptable to change, managing stress effectively - May require occasional overtime or adjusted start times

• You will be answering calls regarding healthcare benefits. • Assist members with Medicare enrollments, billing, claims, benefits & other services. • Manage a steady volume of incoming calls regarding Benefits, Enrollment, Eligibility, Invoicing, Claims, and related topics. • Fully explain the Medicare Part D, Part C Medicare Advantage Programs and Dual Special Need Program (DSNP). • Actively listen to understand customers’ needs and provide answers to include callbacks and follow up calls as needed.

Role Description The Contact Center Agent is responsible for being the first point of contact for the Hussmann customer base. This agent will utilize a variety of applications and resources to determine customer requirements, and resolution for Hussmann's more complex accounts. They will resolve internal and external customer issues via calls or email and provide the necessary follow up to certain customers. - Handle inbound calls and emails (Verisae or Corrigo) from customers or technicians 24/7/365. - Gather vital details from customers or technicians related to the reason for the call and identify the appropriate course of action needed to handle the call. - Enter vital details related to service calls into the appropriate application, determining the priority of the service call, and setting the customers’ expectations. - Demonstrate advanced knowledge of the dispatch and escalation procedures required during business hours and afterhours. - Monitor and dispatch service calls to technicians using the on-call application and escalating when necessary. - Handle offline tasks as assigned by management including but not limited to: Verisae, Corrigo (work order software). Qualifications - High School Diploma Required - 1+ years of customer service experience - Excellent telephone and communications skills - Ability to work in and handle high call volume environment - Good customer service skills and willing to work flexible hours - Basic PC skills required, including experience in Microsoft Word and Excel - Ability to work in a team environment and desire for continuous learning through cross-training - Ability to follow procedures - Ability to type a minimum of 40wpm Benefits - Health Benefits – Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options. - Voluntary Benefits – Life, accident, critical illness, disability, legal, identity theft, and pet insurance. - Hussmann Retirement Savings & Investment Plan – 401(k) plan with company matching contributions and immediate vesting. - Paid Time-Off Benefits – Paid time off, stewardship and parental leave. - Educational Assistance – Tuition reimbursement for job-related courses after six months of service. - Health Management and Wellbeing Programs – EAP, virtual health management, chronic condition, and tobacco cessation. Company Description For over a century, Hussmann Corporation has been a global leader in commercial refrigeration equipment — delivering solutions that meet the demands of the modern food retailing industry. Headquartered in St. Louis, MO, Hussmann offers a diverse range of products and connected solutions designed to enhance operational efficiency, optimize visibility of merchandise, and keep food fresh. With a nationwide network of skilled technicians, Hussmann goes beyond manufacturing — a trusted partner, relentlessly driving customer success. Hussmann is a subsidiary of Panasonic USA. Hussmann is proudly committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, national origin, genetics, medical condition, or any other characteristic protected by law.