ANNA is a pioneering clinic-based provider of naturalistic autism services.
Scheduling Specialist
Location
Philippines
Posted
50 days ago
Salary
$6 - $8 / hour
Seniority
Senior
Job Description
Scheduling Specialist
ANNA (Allied Network for Neurodevelopmental Advancement)
• Create, maintain, and finalize daily and weekly clinic schedules to ensure full client coverage and appropriate staff utilization. • Build schedules using Excel and Lumary, ensuring accuracy and alignment across all systems. • Post finalized schedules within established deadlines and communicate updates promptly to clinic teams. • Anchor scheduling decisions to staff availability, client needs, and clinic operational requirements in collaboration with the Clinical Director. • Schedule observations with new BT trainees during orientation weeks. • Monitor the texting dashboard in Lumary for scheduling-related messages and respond accordingly. • Respond promptly to client cancellations, late arrivals, no-shows, and staff callouts by notifying team members and making necessary schedule adjustments. • Identify and implement same-day or next-day coverage solutions to minimize service disruptions • Balance hours across BTs, with particular attention to hourly staff equity. • Schedule staff primarily within their designated pods, ensuring cross-pod coverage only by qualified and approved staff. • Ensure compliance with required meal breaks and session duration standards. • Schedule and track non-billable time (NBT) in alignment with weekly and daily allocation guidelines. • Ensure NBT is used appropriately for approved activities (e.g., supervision, pod meetings, cleaning, observations) and approved by the Clinical Directors when necessary. • Adjust schedules strategically to maximize billable time and minimize unnecessary non-billable hours. • Partner closely with Clinical Directors and clinical team members to align schedules with clinical priorities. • Participate in weekly scheduling reviews and planning meetings to prepare the upcoming week’s schedule. • Incorporate team and client updates shared by clinical staff into schedules in a timely and consistent manner.
Job Requirements
- Prior experience in scheduling, staffing coordination, or healthcare operations (especially ABA or allied health) preferred
- Strong English communication skills, both written and verbal
- Exceptional attention to detail and ability to manage shifting priorities quickly
- Proficient with scheduling software, spreadsheets (Google Sheets/Excel), and time zone coordination
- Comfortable working independently and during work hours noted above.
- Reliable internet connection and quiet work environment
Benefits
- Help shape the future of autism care for children and families
- Be part of a mission-driven, supportive, and growth-oriented team
- Work remotely with a flexible, international operations team
- Competitive compensation with growth potential
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