Role Description Join Power TakeOff's innovative Virtual Commissioning® (VCx®) Program as a Customer Outreach Specialist. Through email and phone calls, you will reach out to numerous prospective customers, establishing contact and scheduling virtual meetings between the customer and a Power TakeOff Energy Advisor, who will further assist the customers to implement energy savings opportunities. Qualifications - 1+ year of professional experience in a customer service representative (CSR) or similar role with cold outreach responsibilities preferred - Motivation to engage with prospective customers via cold calls, emails, and meetings - Ability to identify and address real or perceived barriers and articulate benefits to customers to promote their participation - Ability to use and learn customer relationship management (CRM) systems (e.g. Salesforce, Outreach.io) and other software tools to effectively organize and manage a customer engagement pipeline and support tracking and reporting - Comfort leveraging AI to support workflows - Strong verbal and written communication skills - Ability to work in a remote team environment, offering support and willingness to receive and provide feedback to achieve shared goals - Ability to develop and maintain positive relationships with customers and colleagues - Consistently positive and professional communications, even under pressure - Effective sales skills and motivation to achieve goals - Self-motivated with a strong work ethic - Excellent organization, record-keeping, and time management skills - Bilingual abilities are a plus Requirements - Participates in in-depth training on outreach competencies and energy efficiency basics - Follows established playbooks and seeks help for issues outside of their experience - Completes accurate documentation and follows program processes consistently - Demonstrates reliable and consistent organization and time management practices - Conducts cold outreach to build a viable, high-quality sales pipeline - Participates in contact findings and re-prospecting to maintain a robust pipeline - Builds positive relationships with customers, adapting to their approach and needs - Demonstrates persistence and resiliency in the face of challenges - Learns how to effectively leverage systems like Outreach.io and Salesforce to keep customer information organized - Develops consistency in follow-ups and keeps thorough notes on status - Demonstrates a strong attention to detail when following team processes - Leverages AI to promote efficiency and effectiveness of outreach efforts - Partners with internal teams to support one another’s success and customer satisfaction - Participates in team discussions and helps build a positive team environment - Demonstrates reliability and accountability for their work, proactively asking for help - Participates actively in team meetings and discussions - Adapts to change professionally and effectively - Accepts and responds to feedback to support ongoing development and success Benefits - The total expected salary compensation for employees residing in the U.S. is $20.19 per hour ($42,000 USD per year) - This position is also eligible for a performance-based bonus plan - Medical insurance, including vision and dental - Health Savings Account contributions - Retirement plans with company matching - Student Loan Incentive Repayment Program (eligible 12 months after employment) - Generous time off, including: - 15 paid vacation days, increasing to 20 after the first year - 7 flexible well-being days - At least 9 paid holidays - All company winter break between Dec. 25th and Jan. 1st - Summer "Friyays", from June through August we get each 2nd and 4th Friday off!