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System Support Specialist
Location
Colombia
Posted
33 days ago
Salary
$4,167K - $4,400K / month
Seniority
Senior
Job Description
System Support Specialist
PORCH 💚
• Perform functional and user acceptance testing across multiple environments, including development, cycle, staging, and production. • Ensure system and product changes are implemented accurately and consistently across platforms, channels, and workflows. • Identify, document, and communicate system defects, compliance updates, and configuration issues to Leadership. • Provide end-user technical support through issue resolution, workflow guidance, and system assistance for internal and external users. • Support troubleshooting and resolution of system and product-related issues using ticketing or case management tools. • Support the full lifecycle of assigned products, from initial requirements through launch and post-release improvements. • Serve as a primary point of contact for product execution questions, dependencies, risks, and delivery challenges. • Partner with Systems, Operations, Compliance, and Product teams to support successful product launches and updates. • Help ensure systems, processes, documentation, and teams are fully prepared before changes go live. • Provide visibility into progress, risks, timelines, and key milestones to leadership and stakeholders. • Develop a strong understanding of how products and workflows operate today and identify opportunities to improve speed, quality, and efficiency. • Track timelines, dependencies, and deliverables to ensure work progresses as planned. • Collaborate closely with the Systems Support Manager to ensure alignment and successful execution across teams.
Job Requirements
- High school diploma or GED required; Bachelor’s degree preferred.
- 3+ years of experience in system support, product operations, process improvement, or project coordination.
- Experience working in a highly regulated environment with cross-functional teams.
- Demonstrated accuracy, attention to detail, and accountability.
- Strong ethics, integrity, and a customer-focused mindset.
- Proven team player with a positive, collaborative attitude.
- Self-motivated, adaptable, and eager to learn and grow within the organization.
- Strong background in customer experience, system support, and operational execution with the ability to troubleshoot issues and explain workflows clearly.
- Experience supporting system changes, product updates, or operational initiatives in a regulated environment, preferably insurance.
- Strong analytical and systems-thinking skills, with the ability to interpret data, identify trends, uncover gaps, and recommend improvements.
- Excellent written communication skills with strong grammar and the ability to create clear, professional documentation and emails.
- Strong problem-solving and decision-making skills focused on improving product performance, operational efficiency, and customer outcomes.
- Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
- Strong organizational and time-management skills with the ability to manage multiple priorities and deadlines.
- Ability to manage confidential information with discretion and professionalism.
- Experience using ticketing, project tracking, or case management systems such as Salesforce, Jira, or similar tools is a plus.
- Basic understanding of insurance systems, workflows, APIs, XML/text files, or rating concepts is helpful but not required.
Benefits
- Quick recruitment process through video calls.
- Paid initial training, as well as ongoing training to help you develop in your role and career.
- Your team is available in real-time to help you be successful!
- 100% remote job, which means no more time wasted in traffic!
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