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Senior Administration and Co-Pay Associate
Location
Canada
Posted
38 days ago
Salary
0
Seniority
Senior
Job Description
Senior Administration and Co-Pay Associate
Recruiting.com
• Assist with the coaching and mentoring of the existing team members. • Work with APM/PM to maintain, improve and create work standards and standardized work. • Performs general administrative tasks such as handling the mail, typing, and maintenance of filing systems for the program • Process payment requests for patients, pharmacies and/or physicians. • Participate in special projects as assigned by the APM/PM • Provide daily support to the APM(s)/PM • Assist management with various reports and program related tasks. • Work with management to develop program protocol and SOP for administrative and co-pay work. • Work with management to develop and lead training of new associates, including but not limited to presenting, shadowing and call monitoring. • Liaise with program managers to ensure co-payment KPIs are met. • Liaise with cross-functional teams to ensure payment accuracy and timelines are met. • Adherence to the general company processes and policies. • Telephone Support - Phone line monitoring for availability, correct status and reporting. • Participate and attend on-going refresher trainings and in specialized training courses for specific products, programs and purposes as deemed appropriate by the manager. • Clear communication to APM/PM and program regarding cases of planned and unforeseen absences.
Job Requirements
- A University Degree in a related field or equivalent an asset
- A minimum of two (2) years’ experience in customer service
- experience in medical, pharmaceutical and/or insurance industry is an asset
- Bilingual in French and English: written and verbal
- Highly organized with strong attention to detail
- Strong proficiency in Microsoft applications (Outlook, Word, Excel & PowerPoint)
- Flexibility in working shifts (hours of operation are 8 am - 8pm)
- Strong critical thinking and problem-solving abilities
- Strong communication and interpersonal skills, written and verbal including effective phone etiquette to diverse audiences i.e. internal, healthcare professionals and patients
- Proven ability to manage time, set priorities and multi-task in order to meet various competing work deadlines
- Demonstrates a strong work ethic, is reliable and shows initiative to pursu new skills
- Advanced knowledge of pharmaceutical distribution industry
- Strong business and financial acumen
- Strong analytical and mathematical skills
- Ability to work in a fast-paced environment and consistently meet deadlines
- Effective organizational skills; attention to detail
- Strong knowledge of patient support programs
- Excellent people skills, teamwork, empathy, influencing others, adaptability.
Benefits
- medical, dental, and vision care
- backup dependent care
- adoption assistance
- infertility coverage
- family building support
- behavioral health solutions
- paid parental leave
- paid caregiver leave
- variety of training programs
- professional development resources
- opportunities to participate in mentorship programs
- employee resource groups
- volunteer activities
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Qualifications - Bachelor’s degree in business, public administration, or related field. - One (1) or more years of experience in sponsored research administration or related environment. - Experience with federal and non-federal sponsors such as NIH, DoD, and foundations. - Familiarity with systems such as InfoEd, Grants.gov, and eRA Commons. - None required. Certified Research Administrator (CRA) certification preferred. - Working knowledge of federal sponsor regulations and institutional policies. - Strong attention to detail and ability to manage multiple deadlines. - Effective written and verbal communication skills. - Ability to analyze and resolve routine issues and escalate appropriately. - Proficiency with research administration systems and standard office applications. - Strong organizational and coordination skills. - Ability to work independently and collaboratively in a deadline driven environment. 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Equal Employment Opportunity We welcome talented individuals of all backgrounds regardless of gender, sex, religion, race, national origin, citizenship, age, disability, perceived disability, pregnancy, pregnancy-related condition, reproductive health decisions, sexual orientation, gender identity, gender expression, genetic information, HIV/AIDS, marital status, covered veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. We are proud to be an equal employment opportunity employer. As part of this commitment, Sanford Burnham Prebys Medical Discovery Institute will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If a reasonable accommodation is needed, please contact our Benefits Team at (858) 646-3100 or via e-mail at benefits@sbpdiscovery.org.
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Overall, the administrator is tasked with exhibiting superior grants expertise and a commitment to high-quality customer service and willingness to support faculty, department staff, and agency sponsors in all matters related to sponsored research. 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Qualifications - Bachelor’s Degree in a related field and three years’ experience in research administration or an equivalent combination of education, training and/or experience from which comparable knowledge, skills and abilities have been attained. - Experience with grant preparation/submission processing and a proven success rate of accurate and on-time completion of multiple, concurrent grant submissions. - Prior experience/familiarity with scientific research nomenclature is strongly preferred. - Demonstrated knowledge of policies, procedures and regulations of various funding sources. - Professional proficiency with computer applications in the Microsoft Office Suite (Word, Excel, Adobe) and operational knowledge of information dissemination technology such as NSF Fastlane, grants.gov and other sponsor websites. - Professional proficiency with SBP’s financial and research management tools – OneSolution and InfoEd. - Work independently as well as in a team environment. - Be responsible and have strong time management skills. - Able to analyze and resolve issues of moderate complexity. - Possess strong attention to detail and organizational skills. - Demonstrate professional communication and interpersonal skills. - Embody the Institute’s core values of Commitment, Collaboration, Communication, Community and Compassion. 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