Title: Business Strategy Analyst Senior – Member Experience Analytics Location: continental United States Type: Full-Time Job Description: Job ID R0115301 Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a Senior Business Strategy Analyst focused on Member Experience Analytics, you will define and implement instrumentation for end-to-end member experience analytics. Your responsibilities include designing how member interactions are captured across channels, transforming this data into actionable insights via visualization and reporting. You will collaborate with business leaders to understand business questions, define key performance indicators (KPIs) and the precise data instrumentation requirements necessary to measure them effectively. This role leverages your analytical and data instrumentation design skills to shape member experience with data-driven insights. This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site 4 days per week. Relocation assistance is not available for this position. What you'll do: - Collaborates with key stakeholders to identify key business assumptions and hypotheses around line of business strategy. - Continuously refines hypotheses and identifies business questions to explore further. - Facilitates the integration of the analytic strategy and business strategy. - Develops the analytical framework and blueprint to answer business questions identified in the business portfolio, product, or member experience. - Collaborates with key stakeholders to evaluate and uncover strategic insights related to Profit & Loss performance including Product Strategy, Pricing, Marketing, Sales, Credit Risk, Distribution Channels, and Member Experience. - Applies analytical rigor to define outcome measures, improve prioritization, increase agility in decisioning, improve ability to evaluate progress towards business outcomes, and to evaluate risks to strategic goals. - Leverages advanced data-driven problem-solving techniques to manipulate and interpret business results. - Translates findings into insights for strategy management and execution. - Communicates the significance of strategic insights to senior leaders and other key stakeholders to drive business decisions. - May provide guidance and on-the-job training to team members. - Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: - Bachelor’s Degree in Business, Science, Finance, Economics or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. - 6 years of data and/or analytics or strategy consulting experience; OR a minimum of 4 years of data and/or analytics or strategy consulting experience and up to 2 years of progressive functional business relevant experience for a total of 6 years combined experience; OR Advanced Degree in Business, Science, Finance, Economics or related discipline and 4 years of experience in data and/or analytics or strategy consulting. - Experience identifying business needs and managing strategic plans driven by qualitative/quantitative analysis and market insights. - Demonstrated experience using data analytics to formulate data-driven insights and influence business decisions. - Experience performing complex data analysis using various data analytics tools (i.e. Microsoft Excel, Tableau, R, Python, SQL, Snowflake, SAS, Adobe Analytics). - Demonstrated experience in project management. What sets you apart: - Prior U.S. military service or being a military spouse/domestic partner is highly valued. - Experienced in mapping and analyzing complex customer journeys across multiple touchpoints to identify friction points and opportunities for enhancement. - Experienced in translating ambiguous business questions into specific, measurable KPIs and actionable metrics that accurately reflect omni-channel performance. - Understanding of data integration challenges and discrepancies across disparate systems, with a strong aptitude for identifying and resolving them. - Experienced in partnerships with IT, marketing, sales, and operations teams to ensure data instrumentation aligns with business needs. Compensation range: The salary range for this position is: $103,450 - $197,730. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Title: Business Strategy Analyst Senior – Member Experience Analytics Location: PLANO Texas United States Type: Full-Time Job Description: Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a Senior Business Strategy Analyst focused on Member Experience Analytics, you will define and implement instrumentation for end-to-end member experience analytics. Your responsibilities include designing how member interactions are captured across channels, transforming this data into actionable insights via visualization and reporting. You will collaborate with business leaders to understand business questions, define key performance indicators (KPIs) and the precise data instrumentation requirements necessary to measure them effectively. This role leverages your analytical and data instrumentation design skills to shape member experience with data-driven insights. This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site 4 days per week. Relocation assistance is not available for this position. What you'll do: - Collaborates with key stakeholders to identify key business assumptions and hypotheses around line of business strategy. - Continuously refines hypotheses and identifies business questions to explore further. - Facilitates the integration of the analytic strategy and business strategy. - Develops the analytical framework and blueprint to answer business questions identified in the business portfolio, product, or member experience. - Collaborates with key stakeholders to evaluate and uncover strategic insights related to Profit & Loss performance including Product Strategy, Pricing, Marketing, Sales, Credit Risk, Distribution Channels, and Member Experience. - Applies analytical rigor to define outcome measures, improve prioritization, increase agility in decisioning, improve ability to evaluate progress towards business outcomes, and to evaluate risks to strategic goals. - Leverages advanced data-driven problem-solving techniques to manipulate and interpret business results. - Translates findings into insights for strategy management and execution. - Communicates the significance of strategic insights to senior leaders and other key stakeholders to drive business decisions. - May provide guidance and on-the-job training to team members. - Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: - Bachelor’s Degree in Business, Science, Finance, Economics or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. - 6 years of data and/or analytics or strategy consulting experience; OR a minimum of 4 years of data and/or analytics or strategy consulting experience and up to 2 years of progressive functional business relevant experience for a total of 6 years combined experience; OR Advanced Degree in Business, Science, Finance, Economics or related discipline and 4 years of experience in data and/or analytics or strategy consulting. - Experience identifying business needs and managing strategic plans driven by qualitative/quantitative analysis and market insights. - Demonstrated experience using data analytics to formulate data-driven insights and influence business decisions. - Experience performing complex data analysis using various data analytics tools (i.e. Microsoft Excel, Tableau, R, Python, SQL, Snowflake, SAS, Adobe Analytics). - Demonstrated experience in project management. What sets you apart: - Prior U.S. military service or being a military spouse/domestic partner is highly valued. - Experienced in mapping and analyzing complex customer journeys across multiple touchpoints to identify friction points and opportunities for enhancement. - Experienced in translating ambiguous business questions into specific, measurable KPIs and actionable metrics that accurately reflect omni-channel performance. - Understanding of data integration challenges and discrepancies across disparate systems, with a strong aptitude for identifying and resolving them. - Experienced in partnerships with IT, marketing, sales, and operations teams to ensure data instrumentation aligns with business needs. Compensation range: The salary range for this position is: $103,450 - $197,730. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

• Responsible for owning Trucordia’s end-to-end Revenue Enablement and Revenue Operations strategy. • Ensure Producers, Sales Leaders, and Client-Facing Teams are equipped with necessary tools and insights. • Maximize revenue across the entire customer lifecycle, including acquisition, expansion, retention, and cross-sell. • Align strategy, execution, and measurement against enterprise revenue priorities. • Serve as a trusted advisor to executive leadership on revenue performance and operational effectiveness. • Lead the Revenue Operations function across Sales, Marketing, and Client Operations. • Establish capacity planning, pipeline management, forecasting, and performance management discipline. • Provide strategic oversight of CRM and revenue technology platforms.

Title: Senior CRA Location: Downers Grove United States Job Description: JR150859 - Clinical Monitoring - ICON Full Service & Corporate Support - Remote or Office About the role Senior CRA - Emerging Oncology Biotech - Early-Phase Oncology (Home-based Central U.S.) ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development. As a Senior CRA at ICON Plc, you will oversee and manage clinical trial activities to ensure they are conducted according to protocol, regulatory requirements, and industry standards. What You Will Do: You will lead on early-phase Oncology clinical trial monitoring tasks requiring technical depth, with a focus on quality and continuous improvement. Key responsibilities include: - Monitoring clinical trial sites to ensure adherence to study protocols, regulatory requirements, and Good Clinical Practice (GCP) standards. - Conducting site visits to assess site performance, resolve issues, and provide support to ensure successful trial execution. - Collaborating with cross-functional teams to ensure timely and accurate data collection and reporting. - Providing training and guidance to site staff and other CRAs to maintain high standards of clinical trial conduct. - Building and maintaining effective relationships with site personnel and stakeholders to facilitate smooth trial operations. Your Profile: You will have a strong foundation in clinical trial monitoring, with the experience to work independently and guide others. Required qualifications and experience: - Bachelor's degree in a relevant scientific discipline or healthcare-related field - Extensive experience as a Clinical Research Associate, with a strong understanding of clinical trial processes and regulatory requirements. - Experience working in Phase I Oncology. - Proven ability to manage multiple sites and projects simultaneously, with strong organizational and problem-solving skills. - Expertise in monitoring practices, data integrity, and site management, with proficiency in relevant clinical trial software and tools. - Excellent communication, interpersonal, and stakeholder management skills, with the ability to influence and drive compliance within a complex environment. - Willingness to travel as required (approximately 60%) #LI-MM2 #LI-Remote What ICON can offer you: Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family. Our benefits examples include: - Various annual leave entitlements - A range of health insurance offerings to suit you and your family’s needs. - Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead. - Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being. - Life assurance - Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others. Visit our careers site to read more about the benefits ICON offers. At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles. Are you a current ICON Employee? Please click here to apply