Role Description In this full-time, permanent role, you’ll work as part of our Fundraising team based in Melbourne, with flexibility to work remotely. The Digital Fundraising Coordinator plays an important role in delivering our vision of a better world for children. By supporting digital fundraising campaigns, leading the delivery of community fundraising initiatives and strengthening workplace giving, you’ll help grow income and supporter engagement to improve outcomes for children in Australia, the Pacific and around the world. You will make a difference by: - Supporting the delivery and optimisation of digital fundraising campaigns - Leading on the delivery of community fundraising initiatives including Christmas campaigns, fitness events and gifts in memory and celebration opportunities - Building and maintaining online fundraising pages and campaign websites, including during emergencies - Stewarding community fundraisers and workplace giving partners to deliver an excellent supporter experience - Support with administration, reporting and data analysis across digital and third-party platforms - Coordinating activity, content and campaign calendars with internal teams and external partners Qualifications - At least 12 months’ experience in fundraising, digital marketing, donor stewardship or a membership-based environment - Experience using third-party advertising and/or fundraising platforms - Experience using Canva or other content creation software - Strong organisational skills with the ability to manage multiple priorities and stakeholders - Ability to work to income targets, plans and KPIs - Strong interpersonal skills and a collaborative, values-driven mindset Benefits - Opportunity to work on additional projects to enable you to stretch and feel connected to programs in a different way - Individual learning plans to help map and deliver on your career development - Internal employment and development opportunities - Support for workplace wellness, including access to our free, confidential Employee Wellbeing Program - Celebrate and feel supported in your diversity. We have a highly inclusive culture and diverse workforce reflecting the communities we serve, allowing you to bring your whole self to work (if that’s what you want!) - Full salary packaging benefits - Extra leave to use in a range of ways to ensure you’re able to perform at your optimum

• Own and manage relationships with clients and stakeholders • Lead client meetings, status updates, and ongoing reporting • Ensure work is on track, in scope, and aligned with client goals • Monitor performance, surface insights, and partner with specialists to guide strategy • Provide education and help clients understand SEO, PPC, and digital marketing fundamentals • Proactively identify challenges or opportunities before clients do • Maintain a minimum retention rate of 95% and NPS scores of 8+

Role Description We are looking for an experienced Digital Marketing Account Manager who knows how to own client relationships, guide strategy, and keep projects moving without breaking a sweat. If you’re a proactive communicator, naturally curious, and love helping businesses grow, you’ll fit right in. As a Digital Marketing Account Manager, you’ll be the primary point of contact for your clients—from onboarding through ongoing optimization. This role is equal parts communication, strategy, and problem-solving. - Own and manage relationships with clients and stakeholders - Lead client meetings, status updates, and ongoing reporting - Ensure work is on track, in scope, and aligned with client goals - Monitor performance, surface insights, and partner with specialists to guide strategy - Provide education and help clients understand SEO, PPC, and digital marketing fundamentals - Proactively identify challenges or opportunities before clients do - Maintain a minimum retention rate of 95% and NPS scores of 8+ Qualifications - 2+ years in account management, client success, or customer-facing roles - 1+ year working inside a digital marketing agency (SEO/PPC experience required) - Strong working knowledge of Google Analytics (GA4) - Strong working knowledge of Google Ads reporting - Strong working knowledge of Meta Business Manager reporting - Ability to pull, analyze, and interpret own performance reports and KPIs - Comfort discussing strategy, KPIs, and digital performance with clarity and confidence - Solid understanding of SEO and Paid Media - Familiarity with Webflow, WordPress, and/or Shopify - Experience in Home Services (HVAC, plumbing, remodeling, etc.) is a plus - Strong communicator with clear, confident writing and speaking skills - Exceptionally organized and able to manage multiple clients and priorities - Self-directed, resourceful, and proactive in a fast-paced environment Requirements - Agency: 3 years (Required) - Customer Service/Account Management: 2 years (Preferred) - Client Relationship: You will be directly working with the client. This means that you will communicate with the client, provide services, and address any client-related matters independently. - Payments: All payments for your services will be handled by the client. Elevate and Delegate is not involved in processing your payroll. Your salary will directly go to you. - Vacation Leaves and Holidays: While we may have recommendations or guidelines regarding vacation leaves and holidays, the decision is entirely at the discretion of the client. You are expected to align your schedule with the client’s business needs and any specific policies or preferences they may have in this regard. Application Process As part of your application, you’ll be asked to record your responses to the initial interview questions through a Loom video (questions & instructions are in the application page). Our team will carefully review your submission, and if shortlisted, we’ll share your responses with the client for their review and next steps. Please treat this recording as you would a real interview: - Come prepared and make sure you’re clearly visible on camera. - Record your answers in a quiet, well-lit, and clutter-free space with a stable internet connection. - We’re excited to get to know you better! Show us your personality and strengths. We encourage you to answer authentically and in your own words, without reading from a script or using AI tools.

Role Description The Digital Marketing Implementation Coordinator is the operational engine of our pharmacy digital marketing department. This role focuses on the high-volume execution of social media strategies for a large portfolio of pharmacy customers. You will handle the "nuts and bolts" of organic scheduling, ad deployment, and data auditing to ensure every pharmacy maintains a consistent, professional, and compliant digital presence. This is a remote role. Key Responsibilities - Campaign Execution: Build, deploy, and monitor paid Facebook ad campaigns using Tiger Pistol, ensuring budgets, geographical targeting, and audiences are precisely configured. - Content Management: Own the monthly organic content calendar within Birdeye; schedule and publish posts for all DM customers to ensure 100% uptime in digital presence. - Quality Assurance & Auditing: Perform rigorous audits of customer subscriptions and active campaigns to proactively identify and resolve errors in data, spend, or creative assets. - Customer Support & Onboarding: Field incoming digital marketing requests and conduct outreach to pharmacy owners to gather the information and assets needed to fulfill them. - Cross-Functional Advocacy: Act as a technical resource for internal Lumistry teams. Translate complex DM concepts into "plain English" for non-marketing staff and pharmacy owners. - Strategic Input: Brainstorm monthly promotional topics specific to the pharmacy industry and suggest optimizations for content performance. Qualifications - Communication: Ability to simplify digital marketing value for pharmacy owners who may not be tech-savvy. Must be comfortable collaborating cross-functionally with internal teams (Sales, Support, Success) who lack marketing backgrounds. - Operational Excellence: A "process-first" mindset with the ability to manage and prioritize high-volume task queues across a large client base without sacrificing quality or consistency. - Technical Aptitude: High proficiency with Meta Business Suite and a proven ability to quickly master new software (Salesforce, Tiger Pistol, Birdeye) and AI productivity tools. - Education: Bachelor’s degree in Marketing, Communications, or a related field (or equivalent professional experience). Preferred Experience - Design Tools: Hands-on experience with Canva, Figma, or Adobe Creative Suite. - Client Relations: Previous experience in a customer service or account coordination role. - Industry Knowledge: Familiarity with the healthcare or pharmacy industry (and associated compliance/HIPAA sensitivities) is a major plus. Compensation - Base salary range: $55,000–$60,000, commensurate with experience. Diversity & Inclusion at Lumistry Lumistry is an equal opportunity employer dedicated to an inclusive workplace. We prohibit discrimination and harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, pregnancy, or any other characteristic protected by law. This commitment applies to all aspects of employment, from recruiting and hiring to compensation and promotion. Our decisions are based solely on qualifications, merit, and current business needs. Accessibility We provide reasonable accommodations for qualified individuals with disabilities during the application and interview process. If you require assistance, please don't hesitate to reach out.