• Own execution of new product development programs from concept through mass production and launch • Act as the day-to-day project leader, owning scope, schedule, risks, dependencies, and delivery commitments • Create and maintain detailed project plans, schedules, and charters defining objectives, milestones, assumptions, constraints, and success metrics • Plan, lead, and support major development gates including concept reviews, design freeze, EVT, DVT, PVT, and production release • Prepare and deliver executive-ready updates, status reports, risk assessments, decision points, and gate review materials to senior leadership • Proactively identify risks across cost, quality, performance, and timing, and drive mitigation plans to closure • Monitor and analyze the competitive landscape, translating market insights into actionable inputs for product definition • Author and maintain clear, structured Product Requirements Documents (PRDs) and supporting specifications • Translate consumer, brand, and business requirements into actionable technical requirements for ODM/JDM partners • Review and approve key technical and design deliverables, including concepts, CMF proposals, prototypes, and validation builds • Lead trade-off decisions balancing cost, performance, quality, schedule, and manufacturability • Lead product and technical discussions covering industrial design, mechanical systems, motors, blades/foils, batteries, electronics, waterproofing, and packaging • Hold external partners accountable for execution quality, milestone delivery, and performance targets • Support supplier RFPs, technical alignment, and partner selection decisions as needed • Oversee product validation and verification activities, including safety, reliability, regulatory, and consumer-use testing • Partner closely with Quality and Manufacturing teams to drive DFMEA/PFMEA, reliability testing, and corrective actions • Support BOM development, cost modeling, and margin targets in collaboration with Sourcing • Contribute to post-launch lifecycle activities including line extensions, refreshes, and cost-down initiatives • Analyze field performance, consumer feedback, and returns data to inform continuous product improvement

• Own the full product lifecycle for enterprise initiatives: customer discovery and analysis, prioritization and roadmapping, all the way to delivery, adoption, and measuring impact • Research and define customer problems through direct engagement, support insights, community feedback, and evaluation of the broader ecosystem • Drive product clarity through strong problem statements, requirements, and outcome-focused execution • Lead customer-facing conversations, including roadmap presentations, product demos, and enterprise stakeholder discussions, ensuring strong alignment between technical delivery and business value • Contribute to key enterprise platform strategy areas such as: - AI agent security and controls - Workspace lifecycle and reliability improvements - Governance and compliance features - Performance and scalability - Enterprise integrations • Partner on licensing, packaging, and pricing initiatives to support sustainable enterprise adoption and growth • Mentor and support other PMs through senior-level product leadership, coaching, and sharing best practices

Role Description Intetics Inc. is looking for a Senior Product Manager to join our dynamic team. This highly visible role plays a key part in defining and executing a sales automation solution. - Define and evolve the product vision, strategy, and roadmap - Design, document, and present business cases - Inspire the team to deliver on product roadmaps bringing new products and outcomes to the market - Implement best-in-class product management practices - Analyze market trends and performance drivers to identify new product and growth opportunities - Leverage data to optimize the product suite - Establish consistent, sustainable customer input points to steer product direction, feature design, and prioritization - Develop and monitor product KPIs and metrics driving the business feedback loop - Prepare and present product-related updates for different levels in the organization - Participate in trade shows, demos, customer meetings, and conferences to evangelize our products - Support the sales team with product information, messaging, and positioning - Participate in the creation and evolution of marketing and sales tools - Identify potential partners or complementary solutions that may benefit the product Qualifications - 5+ years of experience in Product Management - A great presentation style, teamwork, and communication skills - Demonstrated experience leveraging analytics to define product direction - Strong product management skills, including roadmap planning, business case creation, prioritization, negotiation, and consensus-building - Strong technical knowledge and experience working closely with technical staff - Very strong attention to detail - Ability to interact with partners, customers, and staff professionally - Thoughtful promotion of iterative process improvement - Experience with agile software development - Experience in customer relationship management and customer experience management preferred - Experience with sales or solution consulting is an asset - Experience in data science, machine learning, and AI large language models (LLMs) - Ability to apply modern AI/ML methodologies to product strategy, feature design, and automation use cases - Understanding of model lifecycle, data pipelines, and evaluation metrics for ML-powered features

• Product Planning & Lifecycle Management: Responsible for the end-to-end product lifecycle of Customer Service (CS) management systems, specifically focusing on Quality Assurance (QA), Performance Management, Learning & Training systems, and Notification Centers. • Multi-Channel Support Optimization: Maintain and enhance multi-channel service tools (Ticketing System, Email, Whistleblowing, Outbound), ensuring stability and operational efficiency for global CS teams. • Efficiency & Intelligence: Leverage AI and automation to upgrade traditional management workflows. Examples include AI-assisted QA scoring, automated performance reporting, and smart task distribution. • Stakeholder Collaboration: Partner closely with CS Management, QA, Training, and Compliance teams to identify operational bottlenecks and translate complex business requirements into scalable product solutions. • Data-Driven Iteration: Monitor key usage metrics of internal tools (e.g., system adoption rate, processing time) and utilize data insights to drive continuous product optimization and reduce administrative overhead.