Crypto.com - the best place to buy, sell, and pay with crypto.
Principal Product Manager – Verification & Activation
Location
Australia
Posted
37 days ago
Salary
0
Seniority
Lead
Job Description
Principal Product Manager – Verification & Activation
Crypto.com
• Own the identity verification platform strategy, roadmap, and execution — not just vendor management • Build toward multi-vendor routing optimisation across KYC providers and equivalents — maximising pass rates, minimising fraud, and managing cost-per-verification as a P&L metric • Drive the platform toward self-serve configurability so that product teams across the Exchange can configure IDV requirements, decision rules, and vendor preferences without an Engineering dependency for every change • Deliver composable IDV components — document collection, liveness, facematch, motion — that can operate independently across different product contexts • Lead initiatives to combat synthetic fraud through liveness challenges, e-ID integrations, and ML-powered fraud scoring in partnership with Risk and IDV vendors • Monitor and manage false positive rates carefully — fraud defence must not sacrifice real users • Evaluate and roadmap Non-Doc (document-free) verification and Reusable Identity solutions as high-leverage levers for reducing drop-off while maintaining compliance • Use the external competitive benchmark of approximately 2-minute average KYC completion at best-in-class multi-asset brokers as a reference bar for roadmap prioritisation • Work with Compliance to ensure regional KYC variations are handled in the product without creating dead-end or confusing experiences for users in specific jurisdictions • Own the product experience for existing users who are required to re-verify their identity due to document expiry, regulatory triggers, risk-profile changes, or periodic compliance review cycles • Track Re-KYC completion rate within grace periods, Re-KYC-triggered account restriction rate, and time from first prompt to approval as dedicated success metrics
Job Requirements
- 6–8+ years in Product Management
- Proven experience at a high-growth technology company — crypto exchange, fintech, neo-bank, or multi-asset broker preferred but not mandatory — where you have personally owned and solved the problems described in this role: identity verification, fiat payment rails, deposit conversion, or compliance-heavy product ownership
- Specific experience with IDV platforms, payment rail integration, or KYC/AML product design is a strong plus
- Technical fluency — the plumbing
- Understands payment gateway logic, ledger systems, and API integration
- Can discuss multi-vendor IDV routing logic, decision trees, liveness detection architecture, and composable IDV component design with Engineering
- Experience building or overseeing APIs, SDKs, and developer tooling as product deliverables — not just consuming them
- Regulatory fluency
- Deep understanding of global KYC and AML standards (FATF, regional equivalents), SCA, GDPR, and local payment regulation
- Able to translate regulatory constraints into product requirements — and push back where compliance is being used as an excuse for poor UX
- Data — the conversion / risk / cost triangle
- Every roadmap decision lives in the trade-off between conversion, risk, and cost — must be able to quantify all three axes and make principled trade-offs with data
- SQL fluency; proficiency with Mixpanel, Amplitude, or equivalent for funnel analysis
- AI-native workflow
- Demonstrable use of AI tools (Cursor, Claude Code, Gemini, LibreChat, or equivalent) with human-in-the-loop practices — required, not optional
- Execution and ownership
- Drives stakeholders to unblock, prioritise, and ship without waiting for direction in a decentralised, 24/7 environment
- Proven ability to lead cross-functional squads and influence Legal, Risk, and Compliance without formal authority
- Track record of taking a major onboarding or payments flow from a known friction point to shipped and measurably improved
Benefits
- Competitive salary
- Medical insurance package with extended coverage to dependents
- Attractive annual leave entitlement including: birthday, work anniversary
- Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
- Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
- Work Perks: crypto.com visa card provided upon joining
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