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FINN

We make mobility fun and sustainable.

Junior Operations Backoffice Specialist

OperationsOperationsFull TimeRemoteJuniorTeam 201-500Since 2019H1B SponsorCompany SiteLinkedIn

Location

Germany

Posted

38 days ago

Salary

€31K - €40K / year

Seniority

Junior

Professional CertificateGermanEnglish

Job Description

Junior Operations Backoffice Specialist

FINN

• You prepare and verify final settlements according to the four‑eyes principle, ensure the traceability of all settlement items, and guarantee error‑free, consistent processing. • You independently handle customer complaints and disputed damage cases, assess facts in a structured manner, and coordinate the involvement of the Legal department or external attorneys when necessary. • You act as the operational link between Customer Care, Active Fleet, B2B, Damage Management and Legal — ensuring smooth information flow and clear responsibilities along the process chain. • You actively follow up on tickets and cases, identify recurring error patterns early, and propose well‑founded improvements to continuously enhance the quality and efficiency of the defleeting process.

Job Requirements

  • Initial professional experience in commercial administration, customer support, coordination or a comparable back‑office role.
  • Completed commercial vocational training (e.g., office administrator, automotive sales clerk) or equivalent.
  • Very high level of care and attention to detail — you spot errors before they become problems.
  • Structured, reliable way of working: you keep an overview even with multiple open cases.
  • Confident use of digital tools (e.g., Zendesk, office programs, dashboards).
  • Excellent German skills (C2) and good English skills (B2).

Benefits

  • This position is based in Munich, with the flexibility to work fully remote or from a home office (within Germany). Working from another EU country for a limited period is possible by arrangement.
  • FINN offers significant growth potential. You have the chance to develop quickly and succeed in a highly motivated startup environment with challenging projects in cross‑functional teams.
  • Want to improve your English or build new skills? FINN provides an annual training budget of €1,500 to support your professional development.
  • Want to drive your own FINN car? With your employee discount, that’s no problem.

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