• Lead strategic planning and set direction for the business unit • Prepare and present annual strategic plans • Ensure long-range financial and non-financial goals are achieved • Manage business metrics and tracking • Oversee operations management and monitor performance • Drive growth management and establish sales & marketing strategies • Participate in resolving day-to-day escalations • Identify risks and put in place remediation plans • Champion AI adoption across the organization

• Run manual test cases for the Prosoft web and mobile platforms • Identify, record, and track software defects using DevOps. You will need to write clear steps so developers can easily reproduce and fix the issue • Assist in verifying that the system's payroll engine matches government requirements for countries like Singapore, Malaysia, or Hong Kong, etc. • Re-test fixed bugs and run standard 'health checks' on existing features whenever a new update is released to ensure nothing else broke • Maintain and update simple test scripts and checklists to keep our testing library current • Work closely with senior testers and developers to understand new HR features and how they are supposed to function

• Own and lead complex renewal and contract negotiations for strategic and upmarket customers, ensuring clarity, accuracy, and positive outcomes • Partner with Strategic Account customers to understand their goals, challenges, and investment priorities, aligning contracts to business value • Collaborate with Sales, Customer Success Managers, Legal, and senior stakeholders to execute renewals smoothly and resolve complexity • Maintain accurate renewal forecasts and lead pipeline reviews, improving predictability and consistency • Deliver best-in-class service to enterprise customers (200+ employees), balancing customer advocacy with commercial outcomes • Mentor and support other Contract Managers through coaching, best-practice sharing, and informal leadership • Contribute to process improvements, playbooks, and pilots that scale impact across Contract Management and Customer Success • Support strategic initiatives and cross-functional projects that evolve how HubSpot manages upmarket renewals

Title: Pediatric Clinical Manager Location: US IA Waterloo Job Description: time type Full time job requisition id JR100893 About Family First Family First Homecare provides exceptional homecare services to children with life-long health conditions. We live by our values of telling the truth, owning the details, and raising the bar, working hard to make your job an experience that you enjoy every day. Family First gives you the support you need to do your best work and provide exceptional one-on-one care to your patients in the comfort of their homes. Join us become a part of our family and the families you care for. Pay Rate: $75K-$80K plus Bonuses, Cell phone reimbursement Location: Remote must live near Waterloo, IA Schedule: Monday-Friday 8:30am-5pm The Clinical Manager (CM) is responsible for managing the delivery of quality clinical services within an assigned group of patients. The CM ensures that all assigned caregivers receive standardized, comprehensive and effective. The CM partners with the Director of Nursing (DON) and Director of Operations (DOO) in identifying, interviewing, and onboarding caregivers; Ensures the completion of a comprehensive assessment upon admission, recertification, post hospitalizations and PRN for all assigned patients The CM will ensure training for all assigned caregivers. The training will be standardized, comprehensive and effective. Family First Homecare team members represent the organization and its services in a competent, professional and responsive manner while maintaining standards of high-quality patient care and customer service in accordance with all state, local and federal requirements, rules and regulations. KEY RESPONSIBILITIES - Partners with the Director of Nursing (DON) and Director of Operations (DOO) in identifying, interviewing, and onboarding caregivers - Provides supervision, leadership, training, guidance, and mentoring for all assigned caregivers - Collaborates with the Family First leadership teams and the compliance committee in identifying, developing, and the delivery of consistent clinical information - Evaluates assigned patient’s appropriateness for homecare - Ensures the completion of a comprehensive assessment upon admission, recertification, post hospitalizations and PRN for all assigned patients - Ensures a current physician order, plan of care/ care plan is place for all assigned patients - Manages the patient care by supervision and care coordination for all assigned patients and including the disciplinary team - Ensures that the competency program is followed and provides educational support for the caregivers as needed for skills development - Promotes employee engagement and retention - Participates in the review of policies and procedures to ensure compliance with all State, Federal, and Accreditation standards - Participates in the quality assurance performance improvement (QAPI) program - Assists in the coordination and oversight of all plans of correction and quality initiatives as directed by the DON - Partners with the DON and DOO to lead cohesive teams toward common goals - Assists management with the development and implementation of new products and services - Maintains professional, supportive, and responsive interpersonal communication skills - Performs other duties as assigned ROLE QUALIFICATIONS EDUCATION & EXPERIENCE REQUIRED - RN Nursing Degree. Unencumbered RN License in the state of employment or Multi-State license through the Enhanced Nurse Licensure Compact where recognized - Registered Nurse with 1 year of clinical experience - Valid driver license with proof of insurance - Working knowledge of home care regulatory and federal requirements - Proven customer service skills, sound independent judgment, initiative and solid organization and time management skills required - Strong computer skills to include Microsoft Office Suite - Ability to travel to Family First office locations and patient homes throughout designated area PREFERRED - 1 year of supervisor experience - Excellent organization, problem-solving, decision-making, presentation, and communication skills - Possess outstanding leadership, teaching, and training skills - Forward thinker with the ability to be creative and “think outside the box” STATE SPECIFIC REQUIRMENTS: Florida: N/A Illinois: Required: 1 year of pediatric experience Pennsylvania: Additional Background Screening: Child Abuse, and FBI check. Must complete TB screening with 2 step PPD, or 1 step PPD with proof of 2 step PPD administration within the last year. Texas: N/A WORKING CONDITIONS/EQUIPMENT USE - Work is performed indoors in a typical office environment - not substantially exposed to adverse environmental conditions. - Must be able to lift up to fifteen (15) pounds - Frequent use of office machines to include telephone, computer, and printer - Travel may be required by car or airplane to local, out-of-town, or state seminars, conferences, meetings or other branch office locations. PAY PHILOSOPHY: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Family First Homecare have a corresponding compensation plan which may include a bonus at rates that vary based on multiple factors set forth in the compensation plan for the role. KEY DETAILS: **This position requires the employee to work in the office Monday through Friday during core business hours.** Core business typically fall between 8:00 am to 5:00 pm with some flexibility with start and end times. We value your hard work, integrity and commitment to providing the highest quality care to our patients and the communities we serve. We put people first by offering you benefits that support your life and well-being. Below you will find a snapshot of the benefits that you enjoy as part of your role: - Private Health Care Plans: (Medical, Dental, Vision and Health Savings Account (HSA) with an employer matching contribution - Voluntary Benefits: (Accident Insurance, Critical Illness, Hospital Insurance, Additional Voluntary Life Insurance, Long-Term and Short-Term Disability) - 401(k) Retirement Plan and Company Matching Contributions - Paid Time Off (PTO) - Paid Holidays - Employee Assistance Program (EAP) for Employee and Family - Weekly pay with direct deposit - myFlexPay – Payroll card allowing you to have your wages deposited directly on to your card - W2 employee - Professional development with a rapidly growing organization - Opportunities for promotions and upward mobility - Employee Referral Bonus Program - *Eligibility requirements apply. JOB DESCRIPTION DISCLAIMER: This job description is an overview of the duties and responsibilities assigned to the role identified below. It is not intended to cover every work assignment the job may have, but rather to cover those work assignments which are essential, predominant, and recurring. Responsibilities and duties may change, or new ones may be assigned at any time, with or without notice. Family First Homecare is an equal opportunity employer. We will not tolerate discrimination on the basis of race, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran’s status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. #FFCLIN Family First HomeCare, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status, or any other characteristic protected by federal, state, or local law. Family First HomeCare complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.