SUMMARY: Proficio is an award-winning managed detection and response (MDR) services provider. We provide 24/7 security monitoring, investigation, alerting and response services to organizations in healthcare, financial services, manufacturing, retail and other industries. Take a video tour of our global network of 24/7 Security Operations Centers (SOCs). Proficio has been highlighted in Gartner’s Market Guide for Managed Detection and Response Services for the last five consecutive years. MSSP Alert ranks Proficio among the top 250 global Managed Security Services Providers (MSSPs). We have a track record of innovation. Proficio invented the concept of SOC-as-a-Service. We were the first MSSP to provide automated response services and are the only company in our space with a patent for cyber risk scoring and security posture gap analysis. Our typical client is a medium to large-sized organization that lacks the in-house resources to address the challenges of a rapidly changing threat landscape. The difficulty of hiring and retaining cybersecurity professionals are widely understood. Our prospective clients are also challenged to effectively harness technology and build hardened processes that reduce the risk of security breaches. While Proficio has developed a unified service delivery platform designed to meet the needs of the most demanding clients, what sets us apart is the quality and passion of our people. We believe the SOC of the Future will meld the creativity of human intelligence with the power of advanced technologies like AI. Proficio’s commitment to developing and promoting our team members is unparalleled in our industry. Most of our senior managers were promoted from within. DESCRIPTION: A Security Advisor III is a pivotal member of the Proficio Strategic Security Advisor (SSA) team, offering high-level post-sales support and serving as a mentor to less experienced advisors. This role demands a comprehensive understanding of Proficio Services and the ability to guide clients through sophisticated security landscapes while recommending and tailoring Proficio’s services to the client’s security program. RESPONSIBILITIES: - A Security Advisor III serves as a subject matter expert (SME) in at least one of Proficio Services such as Risk-Based Vulnerability Management, Splunk, MEDR, Active Defense, Sentinel, Elastic, CEM or ProBAS. Assisting with process, documentation, and escalated customer issues in their area of expertise. - Engage in advanced customer discussions, providing strategic consultation and architecting tailored security solutions. - Mentor junior Security Advisor staff, sharing insights and fostering their technical and customer facing growth. - Cultivate customer loyalty through a partnership approach, resolving complex issues, and offering strategic guidance. - Perform periodic strategic reviews to proactively address client security challenges and drive environment optimization. - Establish and deepen relationships with key business and IT stakeholders to align security strategies with clients’ business objectives. - Use technical acumen to enhance client engagement with Proficio’s services, advising on best practices and effective utilization. - Drive business development within client accounts by leveraging industry knowledge and analytical insights. - Communicate Proficio’s technical solutions and strategic advantages effectively to clients across various levels. - Conduct regular analysis for strategic planning and support, ensuring the continuous improvement of Proficio’s service delivery.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Your next opportunity starts here! - Efficiently communicate updates, challenges and track the open tickets across teams for support service satisfaction for customers - Sync with the product engineering teams for timely resolution of customer issues - Identify recurring / impactful issues and notify key stakeholders in timely manner for effective resolution and prioritization - Own the customer success relation and build rapport with individual customers for long lasting relations - Be the first point of escalation of long due service tickets - Periodic engagements with customers for product and support reviews - Measure and maintain the SLA for support tickets - Liaise with customers in a timely manner for service satisfaction feedback - Open and manage trouble tickets from Team bucket; escalate issues to the next level technician that cannot be resolved using current knowledge - Train with the team members to learn current and new product platforms - Communicate with the customers and provide reassurance that the issue is being properly addressed - Ensure that customer and partner issues and concerns are resolved in a timely manner ensuring satisfaction; drive regular and proactive communication of customer issues to appropriate teams & departments within Cyware as needed - Discuss technology in simple, every-day terms; manage multiple clients and open tickets simultaneously - Maintain a constant focus on customer service through patient, thoughtful responses and a pleasant, engaging disposition at all times Qualifications - US Citizenship is a requirement of this position in accordance with 8 U.S.C 1324b(a)(2)(C) - Flexibility to work 2nd shift (2pm - 10pm EST) - Minimum of 2-3 years of experience with Zendesk or similar ticketing system - Minimum 2-3 years of relevant experience in technical support - Software-as-a-Service (SaaS) support experience is required - Cybersecurity experience is required - Hands-on experience on Linux systems and administration - Experience with log analysis for troubleshooting and problem identification - Understanding of IT product architecture would be preferred - Network and System administration experience would be an advantage - Exceptional listener and communicator; Strong verbal and written communications skills - Ability to work in a fast-paced environment and multi-task on work assignments - Strong organizational skills - Able to work independently and in a team environment - Excellent research and documentation skills - Ability and interest to learn proprietary systems Benefits - We foster an exciting and challenging start-up culture - We’re not just employees. We’re people - We offer a comprehensive benefits package including time off, paid holidays, retirement plans, insurance coverage and much more - We’ll invest in your career - Our company is growing quickly and we will give you the opportunity to do the same. You will have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs - We offer competitive compensation packages - We deeply value the talent our team brings to the table and believe that fair and equitable total compensation packages are part of our commitment to everyone who works here - We value diversity of people, culture, and ideas How to Apply Apply right here. You've found the application! EEO Statement Cyware is dedicated to hiring a diverse workplace that celebrates an inclusive culture and a sense of belonging. As an equal opportunity employer, we do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, gender expression, and sexual orientation), national origin, age, veteran status, genetic information or disability.

Job Summary: Under indirect supervision, maintains confidentiality of protected health information (PHI). Reviews requests for health information. Abstracts case histories. Prepares medical records for use in legal proceedings. Supports compliance and Principles of Responsibility. Adheres to applicable federal and state laws and regulations, accreditation and licensing requirements, policies and procedures. Reports and/or resolves issues of non-compliance.Essential Responsibilities: This description is for recruitment posting purposes only. It has not received full HR review and approval. Meets compliance requirements by complying with all federal, state and local law, rules and regulations, as well as Kaiser Permanente’s policies and procedures for the release of health information by applying understanding of such law, and using judgment as to how best respond to a specific request based on the authorization provided for the release of PHI. • Accurately and proficiently analyze and interpret the health information to assure appropriate disclosure of health information to attorneys, insurance companies, outside providers of health care and others, as directed by the patient or as compelled by law or regulations. • Prepare health records in response to Subpoena Duces Tecum for court appearance or depositions. • Consult with health care providers to ascertain undocumented information such as patient data not entered into the health record by the provider. • Access various resources within the Kaiser Permanente system to locate health record information which may be found in secondary records, unfilled material, computerized data and dictated but not transcribed documentation in order to obtain time loss information, diagnosis, treatment, physical limitations or other required information requested by attorneys, insurance companies, outside providers and others. • Create summaries/abstracts of health information from paper and electronic health documentation. • Manipulate a variety of computer systems which are intricately designed programs in order to extract information regarding diagnosis, procedures, service utilization, length of stay, dates of service, ICD Codes, and provider identification. • Create / maintain documentation log of health information released so colleagues can clearly track what has been done. • Access Intranet and Internet to research laws and health related sources of information. • Compute costs for services provided and create lists for billing purposes. • Coordinate and track completion of physician forms and requests for narratives from attorneys, insurance companies, etc. May require communicating with physician regarding completion. • Performs other duties as assigned. Basic Qualifications: Experience Experience • Four (4) years of experience in disclosure of Protected Health Information (PHI), with an emphasis on the legal aspects, in a healthcare setting or a recent graduate of an accredited Associate Degree Health Information Management (HIM) program and two (2) years of experience in a healthcare setting. • One (1) year customer service experience. Education - • High School Diploma or GED. License, Certification, Registration - N/A Additional Requirements: - • Certification of medical terminology and abbreviations, current within two (2) years or final candidate(s) will need to complete the Kaiser Permanente medical terminology assessment with a minimum competency score of 84%25 or higher. - • Ability to type minimum 40 wpm with above average accuracy. - • Proficiency in the use of applicable computer software (e.g., MS Word, Excel, Outlook) and other work related tools (e.g., fax, copier, scanner, multi-line phone system, etc.). - • Ability to understand and communicate Washington and Oregon laws and regulations that relate to release of information and disclosure of PHI and principles of confidentiality. - • Familiarity with health record chart content, order, and ability to quickly scan large volumes of documents in paper form or online for sensitive information and requested documentation. - • Ability to consistently meet or exceed department quality and productivity standards. - • Strong organizational skills and ability to work independently and manage multiple priorities in a busy environment with frequent interruptions and time demands. - • Demonstrated courtesy, helpfulness and respect in dealing with customers. - • Good interpersonal skills with the ability to communicate effectively (both written and oral) with internal and external customers. - • Willingness to work in a Labor/Management Partnership environment. Preferred Qualifications: - • Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA) preferred. - • Comprehensive knowledge of anatomy and terminology preferred. - • Basic knowledge of biology/anatomy/disease processes preferred. - • Basic knowledge of laboratory tests and what they are ordered for preferred. - • Basic knowledge of drugs and what they are prescribed for preferred. - • Demonstrated accuracy, medical abstracting and time management skills preferred. - • Good knowledge of Kaiser Permanente function and departments preferred. - • Familiarity with Health Information Management policies and procedures (Privileged Information, Guidelines for Authorizations, Health Record Security, Health Record Documentation) preferred. - • Comprehensive knowledge of Federal law and Health Insurance Portability and Accountability Act of 1996 preferred. - • Strong knowledge of Oregon & Washington laws relating to health information preferred.

• Cloud Security Operations: Design, implement, and optimize robust cloud security architectures to enhance, build, monitor and address all security alerts from our SIEM and other security systems. This is an operational role whereby you will be available M-F 8am-5pm EDT and, when needed, on-call shifts on evenings and weekends. • Network Security Expertise: Your network security and cloud security expertise will be required to respond to customer questionnaires, customer calls and create artifacts including network diagrams, architecture diagram, data flow diagrams and other artifacts to support customer requests. Strong written skills will be required here and attention to detail. • SIEM Integration & Optimization: As a Level-2 Security Operations support team member, you will review all security alerts and resolve these alerts in a timely manner. You will work with our current Security Operations team to expand on our current alerting and reporting capabilities to enhance visibility across our attack surface. Powershell or similar scripting skills will be required. • SaaS Security Best Practices: Provide expert guidance on securing SaaS applications, including identity and access management (IAM), data encryption, API security, and secure configuration baselines. You will be responsible for leading and managing all firewall reviews, access reviews, system reviews and risk assessments. • Compliance & Governance: Lead and contribute to compliance initiatives, ensuring cloud environments adhere to industry regulations and frameworks such as GDPR, SOC 2, ISO 27001, CMMC and CSA STAR. Conduct security assessments and gap analyses. • Customer Engagement & Presentation: Act as a trusted advisor to clients, effectively communicating complex technical security concepts to both technical and non-technical stakeholders. Deliver engaging presentations, attend client workshops, and build strong client relationships. • Incident Response & Remediation: Support incident response activities by providing expert analysis and remediation strategies for cloud security incidents. This will extend to leading Incident Response Plan initiatives and creating documentation for all parties to follow specific plans. • Stay Ahead of the Curve: Continuously research and evaluate emerging cloud security threats, technologies, and best practices.