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ServiceTitan logo
ServiceTitan

The operating system for the trades

Director, Product Analytics

Data ScientistData ScientistFull TimeRemoteLeadTeam 1,001-5,000Since 2012H1B SponsorCompany SiteLinkedIn

Location

Canada

Posted

85 days ago

Salary

$204K - $306K / year

Seniority

Lead

Bachelor Degree3 yrs expEnglishSQLTableau

Job Description

Director, Product Analytics

ServiceTitan

• Manage a team of 19, including multiple people managers • As a leader, you will work with C-Suite/VP-level stakeholders to set roadmaps for your team and influence the company’s product roadmap and overall strategy • As a manager/doer, you will be responsible for reviewing key deliverables to ensure quality and doing ad-hoc analyses when they are particularly complex and important • Creatively answer questions nobody is asking but that help us improve how we run our business • Create KPIs that measure the health of our product and its impact on our customers • Assist the sales and marketing teams in creating product impact claims for major deals • Mentor and grow your teammates to deliver strong deliverables across the business • Set a technical strategy for your team that uses the latest technologies while appropriately balancing immediate execution with long term vision • Work with our data engineering team to help create data marts that allow for self-service and accelerate our speed to value over time

Job Requirements

  • Must have experience leading people managers in product analytics functions of at least 15 people for 3+ years
  • Comfortable with tight deadlines in a high-growth environment; Ability to prioritize projects based on ROI and timing in the presence of ambiguity
  • Demonstrated ability to set a strategy that makes the sum of the team greater than its individual parts; Ability to creatively start new projects; viewed as both indistinguishable and indispensable from the business teams you partner with
  • Proven ability to set a strategy to scale data marts in a product that is evolving quickly
  • Experience rolling out GenAI-focused analytics tools to enable self-service for simple questions
  • Excellent written, verbal and presentation skills that allow you to directly communicate with VP+ product managers/engineering leadership
  • Proven track record of growing leaders within their team, giving autonomy to high-performing leaders, and maintaining a high bar for performance
  • Bachelor's degree in a business or quantitative field
  • Experience with classic BI tools (Tableau, etc.)
  • SQL expertise and previous experience with data warehouses (Snowflake preferred)
  • Experience using clickstream data to make key product decisions

Benefits

  • Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.
  • Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
  • Great work is rewarded through Bonusly, peer-nominated awards, and more.
  • Holistic health and wellness benefits: Company-paid medical, dental, and vision for you and your dependents, RSP match, and an employee assistance program.
  • Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more.

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