• Act as the primary contact for clients, addressing inquiries and providing support related to Ortus Health services. • Proactively engage with clients to assess their satisfaction level and identify opportunities for improvement. • Develop a deep understanding of Ortus Health's services and communicate this effectively to clients. • Collaborate with internal teams to address client feedback and contribute to service enhancements. • Maintain accurate records of client interactions and feedback in our CRM system.

• Own how HubSpot is used day to day across the business. • Maintain core CRM structure, including objects, properties, pipelines, lifecycle stages, and associations • Design and maintain workflows and automation that reflect real business processes • Build scalable automation using standard workflows and, when needed, coded workflows • Partner cross-functionally to translate operational needs into practical CRM solutions • Keep CRM data clean, consistent, and ready for reliable reporting • Create and maintain CRM documentation and SOPs • Support CRM training and enablement for end users • Build lists and segmentation to support Marketing initiatives • Make light HubSpot CMS or website updates as needed, such as copy changes or small tweaks

• Desenvolvimento de API’s utilizando Node.JS, postgres e/ou Mongodb • Monitorar a saúde das nossas aplicações; • Contribuir com evoluções arquiteturais; • Ajudar com resoluções e melhorias em débitos técnicos; • Propor novas ideias e soluções arquiteturais reutilizáveis; • Identificar melhorias no design de nossos códigos e sistemas; • Participação na direção estratégica no time de engenharia; • Mentorar e ajudar pessoas a crescerem e evoluírem na carreira; • Identificar gargalos e melhorias de performance em nosso banco de dados ou API’s; • Ser referência em relação a boas práticas durante a construção de nossos sistemas e aplicações; • Garantir que nossos componentes estejam com um bom design de código; • Garantir que nossos serviços possuem um nível de acoplamento saudável; • Garantir que as evoluções não diminuam a qualidade e saúde de nossos serviços.

• Develop APIs using Node.js, Postgres and/or MongoDB • Monitor the health of our applications • Contribute to architectural improvements • Help resolve and improve technical debt • Propose new ideas and reusable architectural solutions • Identify improvements in the design of our code and systems • Participate in the strategic direction of the engineering team • Mentor and help people grow and advance in their careers • Identify bottlenecks and performance improvements in our databases or APIs • Serve as a reference for best practices during the construction of our systems and applications • Ensure our components have good code design • Ensure our services maintain a healthy level of coupling • Ensure that new developments do not reduce the quality and health of our services