Point of Reference

Service is our super power. As an implementation and technical support specialist you are responsible for getting our solution up and running for clients, and supporting them when issues arise. This role provides an opportunity to apply your problem-solving and technical skills, and go deep in a domain Point of Reference has helped build. Our Salesforce® native software enables Sales, Marketing, Customer Success, PR, Events, Digital, and more. If you thrive on the challenge of switching gears between project management and problem-solving, working with data and working with people, we want to talk to you. We have a great opportunity for a perpetually curious, motivated, self-starter, driven by customer satisfaction and getting things done. We’re a growing small business with big ambition. No bureaucracy, no politics, no BS. Our clients include some of the biggest tech companies in the market. Specific responsibilities include: - Leading technical implementations, working with Salesforce system administrators. - Managing the process of migrating data to our solution. - Troubleshooting and resolving client support issues. Testing and validating new and updated product functionality. Requirements: - Experience with Salesforce® CRM. Some Salesforce Administrative knowledge preferred. - 2+ years of customer service and technical support experience in B2B SaaS for enterprise. - Experience with applications like Jira, Confluence, etc. - Demonstrated exceptional analytical, troubleshooting, and problem- solving expertise. - Strong written and verbal communications skills. - Love of problem-solving. - Strong data analysis skills. - High technical aptitude. - Organized and detail-oriented. - Microsoft Office skills. Ability to clean, structure and manipulate large data sets in Excel. - Natural curiosity, a quick learner. - Adaptable and flexible. - Demonstrable sense of humor, humility, and confidence. - Home-office in the state of Colorado. Benefits include: - Medical/Dental/Optical insurance - 401K - 3 weeks of paid time off to start - Flex spending account - Work from home-office (no commuting!) - Computer/office equipment provided - Phone/Internet business cost reimbursement Reports to: Director, Technical & Professional Services Start date: Hiring now