We’re hiring an Account Installation Senior Representative. For this highly technical, incredibly fast-paced, production-based role, you will build client accounts within the claims system for new and existing clients. You'll be responsible for reviewing, coding benefits, and ensuring compliance with required mandated Legislation. You'll meet the highest performance metrics, resolving service issues and managing inventory within the stated cycle times. What you’ll do: - Analyze information and load data into BIDS/BA applications and Dentacom (claim system) - Provides information for medical/dental to CIGNA Healthcare Representatives for the delivery of superior customer service - Utilizes the Benefit Information Decision application (BIDs) to complete and deliver benefit plan information via the Benefit Access (BA)/Dentacom application - Works with appropriate systems and matrix partners through the Case Installation process to ensure benefit representation for all accounts - Meet the needs of the Benefit and Claim Inquiry, and drive consistency across Client Operations - Work with matrix partners to ensure that information is correct and to obtain missing information - Review and analyze accounts to ensure compliance with legislation What you’ll need to do the job: - High School Diploma or GED required, bachelor's degree, preferred - 2+ years of Dental experience, preferred - 1+ years of Benefit Access experience, a plus - Experience or familiarity with multiple Cigna applications, such as Benefit Inventory System, Dentacom, ePro, Vista and Webster, highly preferred - Experience working with complex National Account structure and benefits, preferred - Proficient PC skills with Microsoft Office products (Excel, Outlook, Word), required - Strong organizational, detail-oriented, and analytical skills with the ability to independently prioritize and deliver results, required - Strong interpersonal skills with experience collaborating across matrix partners, including Implementation Managers, preferred If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an hourly rate of 21 - 32 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

• Execute the rollout of SPC methodologies, control plans, and digital tools across assigned manufacturing sites. • Lead plant-level SPC pilots, validate effectiveness, and scale solutions across similar processes and product categories. • Translate enterprise SPC standards into clear, practical site procedures and standard work. • Ensure SPC is embedded into daily line structure routines, escalation processes, and performance reviews. • Partner directly with site engineers, process experts, and operations leaders to build SPC capability. • Deliver hands-on training, on-the-floor coaching, and structured problem-solving sessions to ensure practical application of SPC. • Support operators and frontline leaders in interpreting control charts and executing defined SPC reaction plans. • Reinforce change management through engagement, accountability, and sustained use of SPC tools. • Partner with Industrial Engineering and site teams to analyze process variation, yield loss, and defect trends using SPC data. • Facilitate structured root cause analysis using SPC data to stabilize processes and improve capability. • Drive improvements in process capability indices, defect rates, and waste reduction through disciplined SPC execution. • Support continuous improvement initiatives aligned with Lean manufacturing, Six Sigma, Total Productive Maintenance, and the Conagra Performance System. • Deploy and support SPC software, dashboards, and real-time monitoring tools in collaboration with Information Technology and Digital Operations. • Ensure SPC data accuracy, chart integrity, and effective visualization for operator and leader decision-making. • Use SPC data to enable predictive insights and proactive intervention at the line and process level. • Ensure deployed SPC systems support food safety, quality, and regulatory requirements, including Food and Drug Administration, United States Department of Agriculture, Global Food Safety Initiative, and customer standards. • Support audits by maintaining SPC documentation, evidence of control, and continuous improvement records. • Monitor SPC adoption and sustainability metrics, escalate gaps, and partner with sites to close them. • Provide feedback to enterprise teams on SPC deployment lessons learned and improvement opportunities.

Location Designation: Fully Remote Overview: Responsible for managing and driving the new business processes for a successful implementation of New York Life Group Benefit Solutions (GBS) products for new and existing GBS clients. Directs and coordinates all aspects of the implementation process for clients. Delivers upon the service moments that matter by ensuring clear and concise communication, guiding the client and broker throughout the implementation. Ultimately, fulfills the promises we make to the client in the sales process: to build their employee benefits program through transparency, communication, trusted consultation, product expertise, and service excellence. Responsibilities - Primarily focuses on implementing multiple product policy types (all product types of LAD, VB, Absence or combination) of moderate complexity and administrative needs at a time for clients with more than 1,000 - 4,999+ lives. - Responsible for the end-to-end management of the implementation process and timeliness of key deliverables within the onboarding experience including enrollment readiness, data exchange, contract delivery, and premium administration actions from point of sale through transition to ongoing account management. Is the primary contact for all parties throughout the implementation. - Interacts directly with Clients, Sales, Broker and Account Management to guide and collect plan design and administrative decisions. Works collaboratively with several business partners including, but not limited to: Data Exchange, Premium Administration, Enrollment, Contracts, Configuration, and Claims. Accountable for the timely execution of tasks and deliverables on behalf of the NYL team associated with implementation. Ensures accurate documents are delivered to the customer. - Identifies and resolves issues throughout the implementation process. Monitors and communicates project status if client is at risk of meeting milestone dates, deliverables, or encounters barriers that moderately or significantly impacts the successful execution of services and experience. Recommends and implements innovative strategies to resolve issues relative to the overall implementation process and timing of deliverables. - Proactively addresses and monitors broker expectations throughout the implementation. Responsible for the client's overall satisfaction and meets Voice of Customer metric goals. Incorporates customer and partner feedback to improve future experiences. - Presents clear and concise written and verbal communication with all parties. Owns meeting facilitation and scheduling throughout implementation. Develops and delivers implementation project management tools. Familiar with portal capabilities to respond to client questions. May conduct walkthrough demonstrations of portals and present other materials to demonstrate administration options and solutions. - Simultaneously manages a portfolio of client implementations (ranges from 5-20 at any given time) based on demand and complexity. Completes workflow tasks by due dates and maintaining client folders and documentation. - Participates and supports various GBS initiatives within and outside of Client Readiness team. Actively participates in continuous improvement actions that improve the clients' experiences and drive efficiencies for GBS. - Consistently role models leadership capabilities and demonstrates best practices. Provides mentorship and offers team assistance and support. Helps educate various internal functional areas on implementation guidelines and processes. - Utilizes technical process and product knowledge to consult client on impact of plan design and administrative decisions to their benefit program goals. Reviews prior carrier documentation to identify potential administrative differences or opportunities for administrative ease improvements. - Participates in virtual or in-person finalist sales presentation with Sales Team to effectively convey strengths of our implementation process and commitment. Requirements - 8 years of insurance or benefit industry experience - 8 years of customer-facing responsibilities - 5 years client implementation / onboarding experience - Proficient technical knowledge in multiple Group Benefit Products, including Life, Disability, Accident, Critical Illness, or Absence solutions - Excellent organizational skills and ability to multi-task and meet tight deadlines - Ability to navigate and develop relationships within a matrix organization - Excellent written and verbal communication skills, and demonstrates active listening - Strong presentation skills, with ability to demonstrate poise and agility to meet needs of audience - Identifies problems and actively engages in problem-solving activities - Possesses a growth mindset, demonstrating curiosity, continually striving to improve - Ensures attention to detail is given to all technical aspects of role - Excellent influencing and negotiation skills when communicating decisions to a variety of internal and external stakeholders - Demonstrated resourcefulness – ability to engage the right SMEs or partners to deliver creative solutions and make decisions in ambiguity to met unique client requests. - Bachelor's degree preferred - Ability to travel up to 20% Pay Transparency Salary Range: $75,000-$115,000 Overtime eligible: Exempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Company Overview At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it. Our Benefits We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site. Our Commitment to Inclusion At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.​ Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com. ​Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities. Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs. Job Requisition ID: 93457

Location Designation: Fully Remote Role Overview: The Absence Subject Matter Expert (SME), Complex Implementations, provides advanced subject matter expertise to support complex new business and in-force absence implementations. This role partners closely with the Implementation Manager to ensure thorough discovery, accurate translation of client requirements, and effective implementation of absence and leave solutions aligned with New York Life’s administrative capabilities. The SME serves as a senior technical resource for complex absence implementations, including FMLA, PFML, ADA, state-mandated programs, company leave policies, and integrated disability/leave solutions. The role focuses on operational design, compliance alignment, and high-quality execution to support successful go-live and client satisfaction. What You'll Do: Strategic Client Advisory & Discovery - Lead detailed absence discovery sessions for complex implementations in partnership with the Implementation Manager. - Document current-state absence practices, workflows, vendor relationships, and operational challenges. - Conduct comprehensive requirements gathering across FMLA, state PFML, ADA, company leave policies, and integrated disability programs. - Translate client needs into clear, structured business and system requirements. - Educate clients on NYL’s administrative model, case management approach, compliance framework, and service model. - Provide guidance on best practices aligned to NYL’s established absence administration framework. - Participate in finalist presentations as a subject matter contributor. Implementation Design & Execution - Serve as the absence subject matter resource during complex implementations (typically 1,000+ lives). - Collaborate with Configuration, Leave Operations, Claims, Data Exchange, Premium Administration, Contracts, and Enrollment teams to support accurate system setup. - Develop and validate business requirement documents, process flows, case setup specifications, and leave policy rules. - Support customization of communications, eligibility rules, file feeds, pay rules, and administrative services agreements. - Identify implementation risks and escalate appropriately to the Implementation Manager and leadership. - Provide technical guidance regarding file feed requirements, HRIS integrations, case configurations, and downstream system considerations. - Support merger & acquisition implementations and complex in-force modifications involving absence programs. Governance, Risk & Quality Support - Proactively identify potential gaps or inconsistencies during implementation and recommend solutions. - Validate compliance alignment with federal and state leave regulations within established NYL standards. - Support go-live readiness validation and operational sign-off processes. - Ensure completeness and accuracy of absence-related data elements for internal setup teams. Client & Stakeholder Engagement - Serve as primary absence subject matter contact for clients, brokers, TPAs, and internal partners during implementation. - Facilitate cross-functional discussions to ensure clarity of roles, deliverables, and timelines. - Support development of client-facing absence education materials and documentation. - Communicate complex absence concepts clearly to both internal and external stakeholders. Leadership & Continuous Improvement - Provide informal guidance and mentorship to implementation team members. - Support resolution of complex absence questions during implementation. - Participate in cross-functional process improvement initiatives. - Contribute to development of documentation templates, workflows, and implementation best practices. - Educate internal teams on absence administration guidelines and compliance requirements. What You'll Bring: - 7+ years of experience in absence management, disability, or leave administration (FMLA, state-mandated leaves, ADA, company policies). - Strong expertise in vendor-based and carrier-based absence administration models. - Experience supporting complex client implementations or consulting engagements. - Demonstrated ability to analyze complex requirements and translate them into structured documentation. - Strong knowledge of HRIS platforms, case management systems, integrations, file feeds, and compliance frameworks. - Experience managing large, multi-location or national clients (1,000+ lives preferred). - Excellent facilitation, documentation, and stakeholder management skills. - Bachelor’s degree preferred. Role Impact: This role enhances the quality and consistency of complex absence implementations by providing advanced subject matter expertise, strengthening requirement clarity, supporting compliance integrity, and reducing downstream rework. The Absence SME plays a key role in delivering accurate, efficient, and client-aligned absence solutions within NYL’s established implementation framework. Pay Transparency Salary Range: $90,000-$115,000 Overtime eligible: Exempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Company Overview At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it. Our Benefits We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site. Our Commitment to Inclusion At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.​ Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com. ​Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities. Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs. Job Requisition ID: 93588