• Lead end-to-end recruitment and selection processes • Design selection processes based on competencies and cultural fit • Develop and implement evaluation scorecards • Manage talent pools and attraction strategies • Support leaders in hiring decision-making • Support strengthening organizational culture • Refine and oversee onboarding processes • Plan and deliver technical and behavioral training • Support engagement and organizational climate initiatives • Conduct employee engagement/climate surveys and monitor action plans • Refine and monitor performance review cycles • Support the implementation of Individual Development Plans (IDPs) • Monitor and support structured feedback (1:1 and 360°) • Support leadership development programs • Track performance trends and people-related metrics • Refine career plans and development pathways • Contribute to merit-based programs and internal promotions • Support succession planning and talent retention initiatives • Participate in designing mentorship programs • Support the development of internal communication channels and workflows • Ensure alignment between leadership and teams • Facilitate clear and structured organizational communication • Support people management meetings and rituals • Monitor HR metrics, such as: turnover, time-to-hire, engagement/climate, adherence to IDPs • Prepare management reports to support decision-making • Identify improvement opportunities based on data • Support organizing contracts and service provider data • Ensure compliance with internal policies and applicable legislation • Support practices aligned with LGPD (Brazilian Data Protection Law) and data confidentiality • Drive continuous improvement of HR processes • Use management tools (e.g., ClickUp, Trello, Sólides, ATS, etc.) • Identify bottlenecks and propose solutions • Monitor HR trends and best practices • Act as a support point for leaders in people management • Advise on leadership and management best practices • Support conflict resolution and team development • Contribute to strategic people-related decisions

• Support the development and implementation of modularization and digitization strategies for new products; • Collaborate with cross-functional teams to map processes and identify and integrate technologies, tools, content, and strategies that enhance the user experience of solutions; • Monitor complex projects, ensuring deadlines and objectives are met effectively; • Continuously evaluate the progress and impact of educational solution initiatives for Middle Years and Mathematics, adjusting strategies as needed; • Communicate technical ideas and solutions clearly and concisely to different audiences, including internal and external stakeholders; • Negotiate with vendors and partners to ensure the quality and efficiency of proposed solutions; • Analyze and review content for quality assurance and compliance with the organization’s standards

Essential Responsibilities •Making outbound calls as needed to resolve estimate requests and issues. •Generation of insured and self-pay estimate statements upon request in compliance with team standards and the No Surprise Billing Act’s requirements, including delivery timeframes. •Understanding how and when to involve other departments to resolve a call or request. •Completion of daily worklists which support commitments to clients and compliance with the NSA. •Documentation of all interactions as outlined in team standards. Utilization of prepared scripting, One Note, SharePoint, and all team training documents to properly respond to inquiries. •Meeting established quality standards and individual measurements or metrics. •Performance of any other special projects or duties in a timely and accurate manner, as assigned Education Level High School - Equivalent experience will be considered Experience Level No Experience Required Licenses and Certifications Not Specified Skills •Ability to safely and successfully perform essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards •Strong oral and written communication skills •Strong customer focus and phone etiquette •Friendly and team-oriented •1-2 years of customer service experience -Desired •Previous word-processing experience with a minimum typing speed of 35 WPM -Desired •Previous call center/customer service experience - Desired •Previous computer experience -Desired •Bilingual (Spanish/English) -Desired Physical Demands •See, read, and/or operate computers, telephones, office equipment, documents, labels, including manipulating paper requiring the ability to move fingers and hands. •Remain sitting, standing, or walking for long periods of time to perform work on a computer, telephone, or other equipment. •Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use and typing for documenting patient care, accessing needed information banding patients, etc. Work Environment •Well lit •Remote, •Noise Level -Quite •Climate Controlled For this US-based position, the base pay range is $16.79 - $20.98 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training. The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package. R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories. If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance. CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent To learn more, visit: R1RCM.com Visit us on Facebook

At Lucet, we’re transforming whole-person care. We deliver integrated behavioral and physical health solutions that connect individuals to the right care at the right time—improving outcomes and overall well-being. Serving over 15 million lives across the U.S. and Puerto Rico, our model combines clinical expertise, compassionate care, and innovative technology to support healthier, more fulfilling lives. As part of the Lucet team, employees join a mission-driven organization committed to making a lasting impact. Whether through behavioral health navigation, in-home medical care, or 24/7 crisis support, our work is rooted in empathy, collaboration, and a shared passion for helping people thrive. Why Join our Team At Lucet, we’re committed to creating a workplace where top talent thrives both personally and professionally. We offer a dynamic, mission-driven environment where your work has real impact, your unique background and experience are valued, and no two days are alike. If you’re passionate about meaningful work and delivering impactful results, we encourage you to apply! We support our team with a competitive compensation and benefits package, including: - Annual compensation between $80,000 - $95,000, PLUS an annual performance-based, discretionary incentive. *Compensation is dependent on non-discriminatory factors including but not limited to an applicant's skills, education/degrees, certifications, prior experience, market data, and other relevant factors. - Comprehensive health benefit options: Medical, dental, and vision coverage - 401(k) with competitive employer match - Company-paid life and disability insurance - Paid parental leave and wellbeing incentives - Generous paid time off, including volunteer time - Flexible spending accounts for healthcare and dependent care - Professional development opportunities and tuition reimbursement - Remote work flexibility (role-dependent) - Opportunity for meaningful growth, both personally and professionally, where your unique background and experience is welcomed and valued. At Lucet, your work will directly support our mission to improve behavioral, physical, and social health—one member at a time. What You Will Do - Essential Functions The Senior Strategic Financial Analyst is a growth‑minded financial forecaster who thrives at the intersection of data, strategy, and business partnership. This role is critical to helping the organization scale sustainably while navigating complex reimbursement models, evolving regulations, and fluctuating patient and member census in support of our expanding in-home healthcare and behavioral health services. This role goes beyond producing forecasts and serves as a strategic thought partner to operations, clinical leadership, and executive teams, helping translate patient/member demand, staffing capacity, and reimbursement and revenue dynamics into actionable financial insights. - Financial Forecasting & Analysis - Prepare and maintain financial forecasts; analyze forecast‑to‑actual variances and key performance drivers. - Support budgeting, long‑range planning, scenario modeling, and ongoing evolution of forecasting processes. - Modeling & Insights Development - Build and refine census‑ and utilization‑driven models, including payer mix, volume, acuity, and reimbursement impacts. - Conduct sensitivity analyses and create data‑driven business cases to inform growth, staffing, productivity, and service expansion. - Cross‑Functional Partnership & Reporting - Collaborate with Operations, Clinical, and Revenue Cycle teams to translate performance trends and risks into actionable insights. - Produce financial files, prepare leadership‑ready materials, support EAP pricing/reporting, and leverage automation to enhance scalability and accuracy. - Adhere to Lucet’s Mission Statement, Core Values, Behaviors, Code of Ethical Business Conduct, and Compliance Program. - Comply with all Federal and applicable State and local laws and Lucet Policies and Procedures regarding privacy, confidentiality, and security of health information, and other designated information. Who You Are - Required Qualifications - Bachelor’s degree in Finance, Accounting, Economics, Healthcare Administration, or related field - 5+ years of experience in FP&A, forecasting, or healthcare financial analysis - Strong financial modeling and analytical skills - Advanced proficiency in Excel and financial planning tools - Ability to translate complex data into clear, executive‑ready insights - Ability to communicate clearly with both financial and non‑financial stakeholders - Ability to thrive in a fast-paced environment and meet reporting deadlines - Ability to pass background check upon hire and throughout employment to include criminal felony & misdemeanor search, SSN validation/trace search (LEIE), education report (highest degree obtained), civil upper and lower search, 7-year employment report, federal criminal search, statewide criminal search, widescreen plus national criminal search, health care sanctions-state med (SAM), national sex offender registry, prohibited parties (OFAC) (terrorist watchlist), and a 10-Panel Drug Screen. Living our Values: - - Serving everyone with compassion and leading with empathy. - Stepping up and creating value by taking charge and acting when there is an opportunity. - Adapting in a changing world by recognizing our responsibility to be agile and respond quickly. - Nurturing growth and belonging by respecting and celebrating everyone for who they are. Competencies - - Ability to investigate and resolve complex problems - Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment. - Strong analytical and problem-solving skills. - Flexibility to adapt to changing priorities and new challenges. - Ability to work both as an integral member of a team environment and independently on projects and assignments with minimal supervision - Excellent organizational and time-management skills, with a proven ability to meet deadlines Working Conditions: - - Work is performed from home with company-provided equipment. Sitting for long periods of time is expected and use of fingers and hands for typing is necessary. - A quiet workspace with minimal background noise for calls. - High-speed internet service (cable or fiber optic) with minimum download Speed of 20 Mbps, Upload Speed of 5 Mbps, and Maximum Latency of 100 milliseconds (must be installed before starting) required. - Frequent use of computer and phone systems - Must be able to constantly remain in a stationary, sitting position, communicate and exchange information with others, inspect information, perform repetitive motions with arms and fingers, interpret data, problem solve, make decisions, organize and plan, and maintain a positive and professional attitude in all situations. We encourage applicants from a variety of backgrounds and experiences to apply, especially those who can demonstrate how their unique qualifications and skills align with the requirements of this role and support our mission to improve whole-person health. This position will accept and review new applications and resumes no less than 5 business days after the original posting date and may remain open an extended period of time with no set end date based on the level of interest.