• Responsibility for the overall sales of our complete software and service portfolio • Management and development of existing customers • Building and maintaining a strong C-level network • Strategic consulting and positioning within the SAP environment

• Maximize sales of all SIGVARIS products in assigned geographical territory. • Identify key physicians, customers, hospitals/IDNs/Medical Centers/VAs. • Identify and be knowledgeable of all competitors and their products. • Develop and utilize a structure itinerary/zone plan for travel. • Effectively meet with key decision makers. • Effectively use necessary and available forms of virtual communication with customers and colleagues. • Enter detailed call activity into sales application tools. • Run and analyzes sales reports to identify trends in territory. • Run searches to identify new customers (dealers/physicians). • Keep abreast of all compression reimbursements as it relates to State and regional insurance plans. • Monitor competition by gathering current marketplace information on pricing, products, new products, merchandising techniques, etc. • Resolves customer complaints to the mutual benefit of both the company and the customer by investigating problems; developing solutions; preparing reports; making recommendations to management. • Actively participate in medical conventions and/or trade shows when and where needed. • Prepare and submit weekly Planning and Activities report to the Regional Sales Manager. • Maximize cost savings and demonstrates fiduciary responsibility to ensure expenses are below budget. • Demonstrates effective presentation or platform skills. • Fosters positive morale among staff, by promotion of open communication with all departments, to help create and maintain an innovative and cooperative staff relationship and environment. • Interacts with external and internal customers in a timely manner conducive to continued positive relationships. • Displays patience, courtesy and tact; demonstrates flexibility, enthusiasm and willingness to cooperate while working with others or in place of others as necessary. • Demonstrates effective communication methods. • Regional Sales Managers and/or appropriate management staff are kept informed of developments affecting their functions. • Responds quickly to all oral and written communications. • Maintains and encourages an open line of communication with both internal and external customers. • Checks and responds to voice mail messages in a timely manner. • Accurately and legibly presents written data to affected internal/external customer. • Proficient at using MS Teams, Zoom, and similar platforms to reach customer base and call points as necessary. • Follow established company policies and procedures to ensure compliance with SIGVARIS policies, industry standards, ISO 13485 standards, and Federal, State and local laws. • Follow all work instructions, create and maintain accurate records to meet all internal and external requirements to support the SIGVARIS Quality System and Quality Policy. • Accurately perform any other duties and responsibilities as assigned to ensure an efficient workflow.

• Design, execute, and continuously improve a scalable account management framework that drives proactive engagement, renewals, and expansion across all customer segments • Develop and execute strategic touchpoints to build trusted customer relationships, drive on-time renewals, mitigate churn risk, and position value-add solutions • Partner with Account Executives, Customer Success, and Solutions Engineering to align on business outcomes, identify growth paths, and ensure seamless contract execution • Accurately build and manage renewal quotes in HubSpot and support channel fulfillment where needed • Forecast renewals with rigor and accuracy, escalating at-risk accounts early and proposing mitigation plans • Track and optimize KPIs like retention rate, renewal velocity, and time-to-close • Ensure all renewal-related data and activities are captured in HubSpot and internal systems for reporting and handoff • Surface insights and advocate for improvements to process, packaging, and pricing based on customer feedback • Contribute to a customer-first renewal strategy that balances commercial discipline with a world-class experience

• Be the primary point of contact and build long-term relationships with customers. • Help customers through email, phone, online presentations, screen-share, and in-person meetings. • Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors. • Ensure the timely and successful delivery of our solutions according to customer needs and objectives. • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders. • Forecast and track key account metrics. • Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis. • Monitor and analyze customers' usage of our product. • Responsible for working with the Sales team to onboard and integrate new clients, and developing existing client relationships. • Liaise between the customer and internal teams.