• Lead Candidate Support team to provide consistent and excellent service to customers • Respond to candidate requests through multiple channels • Conduct regular 1:1s to ensure team performance against KPIs • Review team reporting metrics to identify areas of priority • Ensure all processes are documented and up to date • Provide induction training and recurrent training for team members • Monitor team leave and absences effectively • Manage both inbound and outbound workstreams across multiple channels

• Lead Candidate Support team to provide consistent service • Communicate departmental goals and targets • Conduct regular 1:1s to monitor performance • Review team reporting metrics to identify priority areas • Ensure all processes are documented and up to date • Provide induction and recurrent training for team members • Support team members with daily tasks as needed • Monitor staffing levels to manage workload • Manage inbound and outbound workstreams across multiple channels

• Lead our Candidate Support team to provide consistent and excellent service to external customers. • Respond to candidate requests through multiple channels. • Conduct regular 1:1s to ensure team members understand their performance against expected KPIs. • Review team reporting metrics to identify areas of priority. • Ensure all processes are documented and updated, identifying improvement opportunities. • Investigate configuration errors within CRM tool. • Provide induction training and recurrent training for team members. • Support team members with daily tasks when necessary. • Monitor team leave and absences to maintain staffing levels for workload management. • Act as a point of escalation for team queries.

• Manage the customer portfolio (resellers of gas stations operating under the Shell brand), ensuring proper execution of signed contracts, pursuing additional volume, and managing pricing and supply margins for fuel and other Raízen products and services; • Support identification and prospecting of new clients, following the company's established strategy; • Act as the focal point with internal departments to ensure the best customer service while promoting Raízen's values internally across credit & collections, pricing, marketing, logistics, and engineering; • Work analytically to enable assessments of the portfolio's financial health and to manage territory KPIs; • Implement operational excellence and health & safety standards with customers, ensuring the delivery of appropriate trainings and execution standards on the forecourt.