• Senior hands-on L2/L3 engineer responsible for daily operations, administration, and lifecycle management of enterprise mobile devices, wireless services, and endpoint mobility platforms. • Ensures secure, compliant, and reliable mobility services while meeting SLAs, KPIs, and customer experience expectations. • Administer Omnissa Workspace ONE/UEM including enrollment, profiles, compliance policies, groups, and app deployment. • Maintain Apple Business Manager, Android Enterprise, and zero-touch provisioning. • Provision, refresh, reclaim, wipe, retire, and redeploy mobile assets. • Serve as escalation resource for incidents involving enrollment failures, OS issues, app access, MFA, SIM/eSIM, and policy conflicts. • Manage carrier activations, suspensions, transfers, porting, plan changes, and roaming. • Produce dashboards on compliance, stale devices, cost usage, lifecycle status, and SLA performance. • Create SOPs, KBs, and automation improvements. • Manage enterprise app stores, app packaging, testing, and deployment. • Utilize PowerShell, Python, or bash scripting to automate device provisioning and management tasks.

• Manage and process incoming referrals with a high level of accuracy • Review documentation and identify missing or incomplete information • Upload and maintain patient records in Halaxy (practice management system) • Manage referral management via our CRM through HubSpot • Contact patients/refers/others via DialPad • Organise and maintain digital files in a structured and consistent way • Support inbox and general administrative coordination tasks • Follow SOPs and workflows to ensure consistency across all tasks • Identify opportunities to improve processes and reduce inefficiencies • Maintain strict confidentiality when handling sensitive patient information****

Administer multiple enterprise applications, resolve security vulnerabilities, manage end-user requests, and initiate process improvements while collaborating with vendors to troubleshoot issues and communicate effectively with internal staff.

Title: E-Roster Administrator Location: Mount Mckinley, Shrewsbury Business Park, Shrewsbury, SY2 6FG, Shropshire Department: System Administration Postcode SY2 6FG Major / Minor Region Shropshire Contract type & working pattern Contract Permanent Hours - Full time - Flexible working - Home or remote working 37.5 hours per week Salary £25,760 - £27,476 per annum Salary period Yearly Grade (NHS AfC: Band 3) Specialty Job Description: Shropshire Community Health NHS Trust believes in fairness, equity and above all, values diversity in all aspects of its work, as a provider of health services and as an employer of people. We provide visa sponsorship to applicants who require this in order to have the right to work in the UK, providing that the role you have been offered meets the requirements set by the Home Office. Applicants requiring a Skilled Worker Visa (such as data analysts, IT and finance professionals, etc) will need to meet the salary threshold of £41,700. For a limited number of clinical posts (listed here), applications to the Health and Care Visa route will need to meet the national pay scale for their role or the minimum salary threshold of £25,000 (whichever is higher). We advise that you check that the role you wish to apply for meets the requirement for sponsorship before applying. Further guidance on eligible roles can be found here. Job overview Please note that this job does not meet the salary requirements for work visa sponsorship and as such we will be unable to progress your application if you do not have the right to work in the UK. We are looking to recruit a systems administrator to provide a full and efficient administration support and data quality function in relation to the Trust’s E-Roster system. You will support in maintaining the E-Rostering system, support in providing training to new and existing users, and assist in the creation of reports for a variety of audiences. You will be qualified to NVQ 3 in business administration or have equivalent experience with a track record of delivering an efficient administrative support. You will have excellent customer service skills, experience of working with rosters, entering and maintaining data for large IT systems and of the use of a range of Microsoft packages. You will be experienced in working with different departments and organisations with all levels of staff, utilising your communication skills. Please note this vacancy may close early if a high volume of applications is received, we advise you submit your application early to avoid disappointment. Advert The successful candidate will provide an efficient, effective, streamlined and high-quality system administration service to the E-roster team located in Shrewsbury. Therefore, the ideal candidate will have excellent IT skills, experience with inputting and manipulating data, a confident telephone manner, strong organisational skills, enjoy working with people and thrive in a busy environment. Working for our organisation Shropshire Community Health NHS Trust provides community-based health services for adults and children in Shropshire, Telford and Wrekin, and some services in surrounding areas too. These range from district nursing, health visiting and running four community hospitals through to providing very specialist community care through talented and dedicated staff. Patients, carers and the public play a vital role in helping us to develop and improve our services and we are constantly looking for ways to work with local communities, patients and the public to innovate and improve. Have a look at the Have Your Say section of our website to find out how you can feed back your experiences and help us to continually improve. Shropshire Community Health NHS Trust is an exciting place to work. It offers a wide range of employment opportunities for many people. Shropshire Community Health NHS Trust positively encourages applications from all areas of the community, regardless of age, gender, ethnicity, disability, sexual orientation or religious beliefs. We are committed to ensuring people who work for the community trust have a good working life - and a good work life/home life balance. Detailed job description and main responsibilities Please see the Job Description and Person Specification attached for further information on the role.