• Design and develop backend services, primarily using Kotlin • Build scalable backend services in Kotlin and Java • Collaborate closely with product and engineering teammates • Contribute to architecture and technical decisions • Write clean, maintainable, production-quality code • Continuously improve existing systems • Learn from and share knowledge with a highly experienced team

• Design, develop, and maintain scalable and high-performance backend systems using .NET technologies • Contribute to system architecture decisions and lead the design of microservices-based solutions • Build and maintain RESTful APIs and ensure high availability and performance • Collaborate with cross-functional teams including product, design, and QA to deliver high-quality solutions • Ensure code quality through code reviews, best practices, and clean code principles • Write and maintain unit and integration tests • Troubleshoot, debug, and optimize existing systems • Participate in CI/CD processes and support deployment activities • Mentor junior developers and contribute to team knowledge sharing • Stay up to date with emerging technologies and industry best practices

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards. WHY JOIN US If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you! ABOUT THE ROLE As a Senior Backend Engineer, you will design and optimize high-performance, multi-threaded systems, transforming legacy workflows into scalable, thread-safe architectures. Leveraging deep expertise in C#, SQL, and AWS, you’ll drive concurrency improvements, enhance system throughput, and support large-scale data processing with technologies like Apache Spark. This role offers strong technical ownership and the opportunity to shape reliable, high-impact backend systems in complex environments. WHAT YOU WILL DO - Lead the design and development of highly concurrent, multi-threaded applications in C#; - Re-architect legacy synchronous workflows into scalable, thread-safe solutions; - Apply advanced knowledge of threading models, synchronization primitives, and performance tuning to optimize system throughput and minimize contention; - Design, develop, and optimize complex SQL queries, stored procedures, and large-scale data operations; - Utilize Apache Spark for distributed data processing at scale; - Deploy and manage solutions on AWS, ensuring reliability, scalability, and cost efficiency; - Diagnose and resolve concurrency issues, perform application profiling, and drive continuous improvements in system performance; - Collaborate with cross-functional teams to define technical requirements, align architecture with business goals, and deliver high-quality solutions. MUST HAVES - 4+ years of experience as a software engineer; - Expert-level proficiency in C# with experience in multi-threaded and parallel processing; - Understanding of C++; - Strong understanding of threading models, synchronization primitives, and concurrency debugging; - Proven experience in performance tuning and application profiling for large-scale systems; - Advanced proficiency in SQL; - Proven experience deploying solutions on AWS; - Strong problem-solving and debugging skills focused on scalability and reliability; - Upper-intermediate English level. NICE TO HAVES - Hands-on experience with Apache Spark; - Experience in re-engineering legacy systems into modern architectures; - Familiarity with microservices design principles and cloud-native development patterns; - Strong communication and collaboration skills with cross-functional teams. PERKS AND BENEFITS - Professional growth: Mentorship, TechTalks, and personalized growth roadmaps. - Competitive compensation: USD-based pay with education, fitness, and team activity budgets. - Exciting projects: Modern solutions with Fortune 500 and top product companies. - Flextime: Flexible schedule with remote and office options.

Key Responsibilities 1. Organizational Change & Process Harmonization - Lead change impact assessments across Lead → Set → Confirm → Dispatch workflows. - Define and implement the change strategy for transitioning from fragmented site-level processes to unified, standardized workflows. - Support the rollout of the RenuityOneAgent model (merging setter and confirmer roles). - Engage with operations leaders to redesign SOPs, scripts, dispositions, and scheduling workflows. - Ensure alignment across multiple centers (Florida, MadCity, Mexico/Charlotte, potential future locations). 2. Stakeholder Engagement & Governance - Identify key stakeholders across Renuity, Firstsource, and Zensar. - Establish governance models including Steering Committees, Ops Councils, and cadence routines. - Manage cross-functional coordination to ensure alignment on integration, technology, and process initiatives. - Conduct readiness assessments and prepare change adoption metrics for leadership updates. 3. Communication & Change Enablement - Develop communication and engagement plans for all impacted teams. - Create clear messaging for new roles, workflows, dialer processes, and AI-assisted operations. - Manage communications around the introduction of new CCaaS tools, platforms, and integration-driven workflows. - Prepare leadership updates, newsletters, and stakeholder briefings. 4. Training, Adoption & Knowledge Management - Work with Training and QA teams to define training needs tied to technology, scripts, SOPs, and AI workflows. - Coordinate curriculum, playbooks, digital guides, and process documents for agents and supervisors. - Ensure adoption of new systems including CCaaS, CRM integrations, AI Scoring, Auto QA, Voice/SMS automation. - Support performance baselining and post-go-live adoption tracking. 5. Support Implementation & Pilot Rollouts - Enable the “Command Center Lite” pilot for 30 agents, ensuring process alignment and user readiness. - Facilitate UAT, soft launch, and go-live activities from a people/process standpoint. - Collect user feedback, assess friction points, and drive continuous improvement during scaling phases. 6. Risk Management & Issue Resolution - Identify risks related to change resistance, skill gaps, process inconsistencies, or data/process migration. - Develop mitigation plans and escalate issues during transformation phases. - Track KPIs including conversion, speed-to-lead, AHT, agent productivity, QA scores, adherence, and adoption rates. Required Skills & Capabilities Core Change Management Skills - Strong grounding in change frameworks (ADKAR, Prosci, Kotter, or equivalent). - Ability to manage end-to-end change lifecycle—from impact analysis → communication → training → adoption. - Experience in contact center transformation, sales operations, or customer engagement environments preferred. Functional Skills - Understanding of Lead Management, Dialers, CCaaS platforms (Five9, AWS Connect, RingCentral, etc.). - Knowledge of CRM processes (Lead, Contact, Appointment, Dispositioning). - Ability to analyze workflows and recommend standardization across multi-site operations. - Familiarity with AI adoption in contact centers (Agent Assist, Auto QA, lead scoring). Soft Skills - Strong communication and storytelling capability. - Excellent stakeholder management and cross-functional coordination. - Ability to influence senior leadership and operations teams. - High resilience and adaptability in fast-paced transformation environments. Nice-to-Have - Experience with large-scale technology implementations, especially integrations across CRM, dialer, CCaaS, and data platforms. - Exposure to sales enablement or marketing automation ecosystems. - Certifications in Change Management (Prosci) or Agile methodologies.