• Design and develop holistic solution architectures within our complex system landscapes • Support the selection of standard and commercial off-the-shelf solutions and ensure they integrate seamlessly into our target architecture • Create detailed technical designs for solutions (software, infrastructure, sizing), always adhering to our architectural principles • Take responsibility for creating and continuously maintaining architecture documentation • Work closely with business units and stakeholders and, if desired, provide subject-matter support for implementation projects

• Design end-to-end architecture for AI-driven solutions with a focus on Generative AI (LLMs, RAG, agents, automation) • Engage in AI pre-sales activities such as: - Translate business requirements into AI solution proposals and architectures - Prepare architecture diagrams - Conduct client workshops, discovery sessions, and technical presentations • Design scalable, secure, and cost-efficient AI architectures on cloud platforms (AWS, Azure, GCP) • Define and oversee implementation of AI solutions such as RAG pipelines, vector search, intelligent systems, agents, and LLM integrations • Be prepared to provide technical leadership and guidance to engineering teams during delivery • Follow best practices for AI system design, governance, and responsible AI

• Partner with Mid Market Account Executives to understand customers needs and requirements, and develop a strategy to position Crunchtime’s solutions to meet those needs • Prepare and deliver technical presentations tailored to the business needs and goals of existing and prospective customers • Provide a deep level of product knowledge and skillfully answer technical and functional product questions as part of the sales cycle • Deliver tailored solution demonstrations geared towards the prospects current pain and future state value • Lead technical discussions around enterprise architecture including integration strategies • Work closely and collaborate with cross-functional teams including sales, product management, marketing, and customer success • Prepare and communicate responses to RFPs • Support Marketing events including webinars, conferences and trade shows

Location: Remote Supervisory Role: No FLSA Status: Temporary W2 Contingent Work / Contractor Length: 12 months / 40 hrs. week Start Date: April 2026 Our Client is the leading technology platform for home and community-based care. Founded in 2008, The Company was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.   As a Jr. Solution Delivery Engineer, you are responsible for successful design, integration, configuration, and delivery of technical solutions to customers. You will deploy new & existing capabilities and solutions to providers, payers, states, and partners, to facilitate seamless data exchange across the homecare ecosystem delivering the right information to the right people at the right time to drive differentiated clinical and financial outcomes. You will be responsible for establishing project plans, communicating status updates, developing and testing the solution, as well as troubleshooting and solution iteration throughout the project lifecycle. The Solution Delivery Engineer plays a crucial role in ensuring that technical solutions meet client expectations and drive improved performance. The ideal candidate will have a strong background in healthcare and/or Medicaid homecare, revenue cycle operations, and standard interoperability data exchange formats (e.g., X12, HL7, APIs). Essential Job Duties - Support Solution Architects, Product, & Engineering to deliver technical solutions to providers, payers, states, and partners - Assisting with configuration, testing, documentation, and issue resolution as part of a broader team.in customer environments, ensuring they function correctly and meet performance standards - Conduct tests to ensure that the solution works as intended and troubleshooting any issues that arise - Create detailed documentation for the solutions, including user guides and technical specifications if necessary - Collaborate with cross-functional teams, including Sales, Implementation, CSM, Product, Engineering and Technical Customer Care to ensure successful delivery and ongoing performance - Identify opportunities for process improvement to increase throughput and enhance quality Required Education, Experience, Certifications and Skills - Bachelor’s degree or equivalent experience - 2+ years’ experience with complex customer implementations & system integration - Excellent verbal, written and interpersonal communication skills - Highly engaging and collaborative style in working cross-functionally - Strong technical & project management acumen with the ability to drive operational excellence through partnerships with cross-functional teams - Strong troubleshooting skills; be able to quickly analyze and resolve issues - Detail oriented, ensuring that all aspects of the solution are thoroughly checked and meet quality standards - Ability to work well in a team environment and contribute to collective goals. - Adept at prioritizing tasks and managing multiple projects simultaneously. - Thinks creatively, highly driven, and self-motivated - Quick learner who thrives in a dynamic and fast-paced environment - Strong writing skills for creating clear documentation - Willingness to learn new technologies and adapt to changing project requirements. - Experience with Jira, ticketing supporting system, preferred - Experience with Healthcare interoperability standards preferred (e.g., X12, HL7, APIs) - Knowledge of APIs, web services, and integration tools. - Experience working with State Medicaid Agencies, MCO’s, and Homecare Providers; with experience in a SaaS environment preferred