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A people-powered energy company, empowering a greener generation.
Application Support Engineer – 12 Month FTC
Location
United Kingdom
Posted
63 days ago
Salary
£50K - £55K / year
Seniority
Senior
Job Description
Application Support Engineer – 12 Month FTC
SmartestEnergy
• Provide 2nd and 3rd line support for applications within the UK energy sector; • Take ownership of assigned tickets, ensuring technical accuracy and timely resolution of issue and service requests; • Assess and triage incoming tickets and distribute to the appropriate team members; • Collaborate with business users, project managers, third parties and other stakeholders as required to troubleshoot and resolve application-related issues; • Proactively manage incident, problem, and change requests; • Perform root cause analysis and recommend permanent fixes to recurring issues, implementing them personally where possible; • Monitor, maintain, and optimise application performance and availability, minimising system downtime; • Ensure compliance with UK energy sector regulations and standards in all activities; • Stay up-to-date with emerging technologies and sector trends to propose innovative solutions and continuous improvement initiatives.
Job Requirements
- Experience in application support or a related role.
- Previously supported enterprise applications (e.g. CRM, billing systems).
Benefits
- Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year.
- Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity.
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