Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins. Why join Coupa? 🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. 🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. 🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. - Design and develop effective learning solutions that address knowledge and/or performance gaps for customers and partners. - Use core instructional design principles and theories to maximize learning and produce impactful results. - Generate scripts, storyboards, and prototypes of training content to be reviewed and approved by key stakeholders. - Leverage various multimedia approaches and authoring tools to create interactive online learning experiences. - Create and update curriculum to be delivered in multiple modalities including online, instructor-led, and virtual instructor-led training. - Ensure course materials meet quality standards and align with writing and style guidelines. - Effectively own content development projects and collaborate with SMEs, curriculum managers and other internal stakeholders, as well as ILT content delivery teams. - 1+ years of curriculum management, learning experience, and/or instructional design experience in a corporate training environment. SaaS experience preferred. - 2+ years of experience in adult learning, organizational development, or professional training programs. - BA or BS degree in Education, Instructional Design, or another relevant field. - Strong understanding of instructional design process, knowledge transfer methods, curriculum, and taxonomy. - Experience with a variety of applications (Microsoft Office) and authoring tools (e.g. Articulate 360, Adobe Creative Cloud, and Camtasia). - Demonstrated ability to communicate complex technical information and convert it into easily understandable and engaging learning content. - Demonstrated ability to assess learning needs and develop media-rich, engaging, and high-impact learning solutions. - Strong organizational and project management skills with a sense of ownership and the ability to successfully execute on deliverables. - Excellent internal relationship-building skills and ability to drive effective communication, collaboration, and commitment across disparate groups with competing priorities. - Outstanding writing and editing skills, and attention to detail. Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. Please be advised that inquiries or resumes from recruiters will not be accepted. By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.

Role Description The SI Mentor (Tutor Supervisor) will directly supervise and evaluate a team of Supplemental Instruction (SI) Leaders on a daily and weekly basis. The SI Mentor conducts quality assurance reviews of SI resources, including live sessions and recorded videos. The SI Mentor will also track and report attendance data for the live SI sessions, supervise SI Session Question Survey submissions, address student emails and inquiries, and keep accurate and timely records of SI Leader performance. Additionally, the SI Mentor will assist the Online Tutoring Services (OTS) Director with administrative tasks and projects as needed and maintain open communication with supervisors, students, and professors. Qualifications - High school diploma required - 1 year of experience in leadership role required - Self-motivated, dependable, and independent worker - Experience in leadership - Capable of following written and verbal directions - Works well and effectively communicates with students, faculty, and staff - A higher education degree (preferred) - 2 years of experience in a formal leadership role (preferred) - 2-4 years of previous office and administrative experience (preferred) Requirements - Directly supervise a team of Online SI Leaders on a daily and weekly basis—online and off site of the university campus - Edit and post weekly announcements and reminders in each SI Canvas course shell - Supervise SI Session Question survey submissions - Ensure SI Leaders’ professional and appropriate preparation and fulfillment of SI duties through ongoing supervision and evaluations - Observe at least one live SI session per week to perform an informal evaluation - Manage live SI session attendance and data recording - Supervise the recording of SI sessions and manage video uploads to the appropriate playlists - Manage SI Leader weekly reports, data collection, and PowerPoint submissions - Keep accurate and timely records of SI Leader performance - Address student, faculty, and staff inquiries related to the SI courses they oversee - Keep accurate and timely records of tutoring sessions - Assist the OTS Director with administrative tasks and projects as needed - Maintain open communication with supervisors, students, and professors - Remain abreast of existing and emerging technologies, processes, products, services and leading industry performance benchmarks - Strictly adheres to Liberty University policies, representing the University in an exemplary manner - Works effectively as a team member, embracing and fostering LU’s Christian model and Mission - Creating Christians for Christ Benefits - Part time position - Remote location Company Description The University is an Equal Opportunity Employer. We believe it is our moral and legal obligation to meet the responsibility of ensuring that all management practices regarding employees are conducted in a nondiscriminatory manner.

• Lead development of new service experiences, including problem framing, user research, analysis and synthesis, concept ideation, prototyping and testing, and implementation planning. • Create service blueprints, low- and mid-fidelity prototypes, frameworks, concept illustrations, and stories. • Collaborate with UX/UI designers, product teams, marketing, and operations. • Demonstrate ability to listen, contribute to, and facilitate conversations across teams. • Contribute to the continuous development of the design discipline.

Role Description The Managed Services Application Advisor provides expert EHR design, build, testing and advanced troubleshooting services for Nordic clients while overseeing customer engagements and mentoring other Managed Services team members. They have the technical and soft skills to navigate any situation related to their application and guide internal, and customer teams, to a resolution. They should have the ability to be the application lead for a small or medium sized customer. Key Responsibilities - Technical - Performing expert-level troubleshooting and problem-solving to ensure the integrity, integration, and stability of EHR applications for Nordic’s complex customers. - Fulfilling system requests from customers by performing issue analysis within their application and across other integrated applications and systems, translating needs into detailed requirement specifications, and performing system build and testing. - Anticipating the impact of changes to other applications and systems and taking necessary steps to manage those impacts. - Guiding and performing proactive in-depth analysis of workflows and system setup, and system audits to find system improvements and efficiencies, including leading system upgrades and testing. - Project and Issue Management - Exercising considerable judgment and making decisions in support of Managed Services customers that could have impacts to patient safety, financial integrity, and regulatory compliance; determining what escalation is appropriate. - Learning and documenting unique customer processes and configuration, establishing ongoing support processes, and orienting other team members to the customer configuration and processes. - Managing multiple complex clients and projects simultaneously with minimal oversight, including maintaining awareness of unique customer build and process, managing open issues in a ticketing system, and monitoring customer specific email and calendar. - Accurately completing up-to-date documentation in relevant ticketing system(s), regarding requests processed and incidents solved while still meeting Service Level Agreements (SLAs). - Following proper change control policies for migrating application build and configurations. - Working on projects that may be assigned on an ad hoc basis, and assisting in other internal initiatives as necessary, directed, assigned, or requested. - Teamwork and Customer Service - Providing outstanding customer service by anticipating and meeting shifting customer needs, delivering high quality support, and valuing and building relationships with customer IT and operations staff including customer end-users, operations managers, IT analysts, IT managers, Directors, and the C-suite. - Anticipating the customer perspective of proposed changes; guiding communication and change management to ensure concerns and input from affected groups are addressed, and system changes are understood and properly used. - Contributing to a supportive team culture where everyone is focused on the overall goals of Managed Services; Adapting their own focuses of time and energy, under the guidance of Team Leads and Senior Application Advisors, to deliver on most-important priorities. - Participating in the onboarding of new team members to customer support team, including orienting to unique client configuration and processes, and introducing employees to customer counterparts. - Growth and Mentorship - Explaining complex system setup and impacts in ways that are easy to understand for internal staff and customer counterparts up to, and including, IT and operational leadership. - Creating documentation that allows others to follow processes consistently. - Seeking out opportunities to delegate work to other team members so all members of the team are growing their capabilities with appropriate guidance and oversight. - Under the guidance of the Team Lead and Senior Application Advisor, mentoring members of the team in technical skills. Qualifications - Post-secondary education or equivalent experience, required. - Certification in one or more EHR application module(s) with moderate understanding of functionality within that application. - 3+ years of experience implementing, training, or supporting EHR modules. - Must demonstrate and embody Nordic’s maxims. - Proven ability to apply problem solving and technical skills. - Excellent communication skills, written and verbal; make the complex simple, persuasion; all levels of an organization up to C suite. - Proficient with Microsoft Office applications. - Strong attention to detail and ability to organize. - Must be able to work independently, as well as within a team environment. - Prior experience with ticketing systems and change management processes. - Strong customer service track record. - Knowledge of Information Technology Infrastructure Library (ITIL) processes, previous management and project management experience, and participation in previous systems implementations, preferred. - Demonstrated sound judgment and appropriate escalation. Requirements - Ability to take on-call rotations outside of core business hours, including nights and weekends. - Ability to travel up to 10%. Benefits - Nordic is an equal opportunity employer. - We are committed to creating an inclusive environment for all employees and applicants. - We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. - We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.