• Ensure the quality of service for IBM Z run operations by managing technology governance and operational maintenance (MCO). • Support the Tech Lead in supervising service providers (managed services), validating technical changes, and optimizing costs (R4H). • Lead transformation and continuous improvement projects for processes, in collaboration with technical and business teams. • Analyze incidents (production/test) and facilitate technical reviews to identify root causes and propose corrective actions. • Write clear and precise operational documentation and explain complex issues in an accessible way for stakeholders.

• Manage a caseload of clients at the direction of a Clinical Lead, implementing and reviewing recovery plans • Connect participants to community resources, including health care, substance use treatment, mental health services, and return-to-work supports tailored to their goals • Monitor compliance, attendance, and progress, escalating concerns to the Clinical Lead when needed • Document case activity and maintain accurate, up-to-date clinical records and reports • Prepare progress reports, manage data and billing submissions, and participate in case and team meetings • Support departmental projects, provide coverage for colleagues as needed, and contribute to ad-hoc initiatives

• Oversee and manage OnPoint Audit SLG and other attest products for government and Yellow Book content, ensuring ongoing compliance with applicable audit standards • Collaborate with customers to develop and refine best-in-class workflows for state & local government audits • Partner with Caseware Platform and Solutions teams to deliver timely, accurate content updates • Support go-to-market activities related to state & local government audit content, including input on positioning, messaging, and customer-facing materials • Work with the Support team to address methodology-related customer inquiries • Stay current with evolving audit standards (GAGAS, GASB, and related guidance) to proactively identify and implement content improvements

• Collaborate with the Associate Director to develop and execute competitive pricing strategies aligned with revenue and market objectives. • Conduct market and competitive analyses to inform pricing decisions and identify growth opportunities. • Oversee the preparation, validation, and submission of government pricing reports (e.g., ASP, AMP, Best Price, and 340B) while ensuring compliance with federal and state regulations. • Partner with Legal, Sales, Marketing, and Finance teams to align pricing, contracting, and compliance efforts with organizational goals. • Interpret complex regulations, manage audits, and ensure adherence to government program requirements such as those outlined by CMS and the Medicaid Drug Rebate Program. • Identify inefficiencies in pricing and reporting systems, implement improvements, and streamline processes. • Mentor and lead a team of professionals, fostering collaboration, innovation, and professional growth. • Leverage data analytics to support pricing forecasts, rebate strategies, and actionable business insights.