Job Description The primary responsibility of the Associate Customer Sales Manager (ACSM) is to provide business insights and recommendations through data analysis to customer business teams and internal planners. The ACSM supports the identification and exploration of new and existing business opportunities and communicates findings to customer-facing team members, ensuring that customer, consumer, and internal Kraft Heinz information is leveraged to improve performance and results. The ACSM is an information expert and highly skilled in the application of analytical tools. Primary Responsibilities Data Reporting and Analysis – 75% - Analyzes raw and syndicated data leading to key insights and business recommendations on the key sales metrics of distribution, assortment, pricing, and promotion. - Ensures that data across the total P&L is accurately delivered for fact-based decision-making. - Develops clear and concise presentations to communicate findings and recommendations to customer business teams. - Supports the development of selling priorities by providing relevant reports, tracking, and analysis. - Collaborates across total customer business team to monitor and track forecasts and reporting tools to complete annual business plan. Other Job-related Activities – 25% - Supports customer business teams in the internal Kraft Heinz identification of category / customer business opportunities and provides recommendations into the development of plans and initiatives. - Identifies information needs and reporting priorities consistent with the customer business team’s goals and objectives. - Tracks and supervises the budget for multiple segments of the business - Manages one retailer HQ call in UNFI Central Region selling key priorities on distribution, innovation, and merchandising. Qualifications - Proven experience in an analytical support role - Advanced Microsoft Excel proficiency - Experience developing and delivering PowerPoint presentations - Excellent oral and written communication skills with strong interpersonal skills - Experience prioritizing and performing in a fast-paced environment with keen attention to detail Our Total Rewards philosophy is to provide a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families and complement Kraft Heinz’ strategy and values. New Hire Base Salary Range: $89,800.00 - $112,200.00 Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents. The compensation offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors Benefits: Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family’s needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Wellbeing: We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families. You’ll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example: - Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments - Social - Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training - Emotional – Employee Assistance Program , Wellbeing Programs, Family Support Programs - Financial – 401k, Life, Accidental Death & Dismemberment, Disability Location(s) Employee's Home - Geo Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. In order to ensure reasonable accommodation for protected individuals, applicants that require accommodation in the job application process may contact NAZTAOps@kraftheinz.com for assistance.

• Partner with the respective Territory Manager on sales strategies to maximize revenue with assigned and prospective accounts. • Answers incoming calls from assigned accounts to take sales orders and/or handle customer service issues. • Initiates proactive calls to established accounts in order to grow sales revenue and develop customer loyalty. • Assist accounts in the research and purchase of items that are both stocked and non-stocked by Animal Health and manufacturer partners. • Deliver excellent customer service by communicating with purchasers and utilizing reference materials, as needed, to follow through with accounts. • Assist accounts with questions or concerns while maintaining a professional and friendly attitude. • Assist accounts with the return of incorrect or damaged merchandise within the guidelines established by Animal Health and the manufacturers we represent. • Attend weekly sales meetings to keep informed on new products, changes within the industry, and changes within Animal Health. • Process orders for assigned territory • Monitor backorder status for accounts. • May gather information regarding assigned territory or accounts and share any necessary information with TM partner • Contact accounts to gather information, offer appropriate specials and programs, and communicate industry information, which might affect or benefit the account and the Company. • Support general queue sales calls. • Travel requirements are minimal.

Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. Job Description This role is to support the growth of the Nexthink business in the EMEA region by driving the adoption and use of our strategic employee experience platform with our key customers. The focus of the Customer Success Managers is to own and drive the customer success plan and ensure customers realize the value of their investment in Nexthink. This is a strategically important role focused on a new segment of customers, and requires a technical background and a structured, organized, and diligent approach to succeed. You will also be expected to build executive relationships at some of the largest companies or Partners with proven experience in doing so. This is a key position within the Technical Services team and the successful candidate will be expected to work collaboratively with Sales, Solution Consulting, Professional Services, Customer Support and Product teams to drive positive customer outcomes, operational success and upsell opportunities. This role is part of our iCSM (internal Customer Success Management) function which focusses on remote-first engagements reaching higher volumes of customers. Hybrid office attendance is still required for team collaboration and support. Main functions: - You will own and execute the Customer Success Plan for each account to ensure Nexthink becomes part of daily operations as a strategic initiative and is delivering maximum value to the customer. - Engage and build relationships with customer executives and other influential stakeholders as a trusted advisor and identify, define, track, and measure the overall impact and value of Nexthink. - Identify new opportunities for Nexthink, either through Professional Services engagements, or upsell/cross-sell of additional Nexthink services and solutions. - Identify and escalate any critical issue or risk of renewals, working collaboratively with the Account Team including but not limited to the Account Managers, Solution Consultants, Professional Services and Support Teams. - Work to support renewals specialists securing the renewal through extensive use of Value Tracking activities - Host workshops that support educating and development of the customer journey in the use of the product and how to quantify the value of outcomes. - In partnership with the Account manager, lead quarterly business reviews with key customer stakeholders to communicate progress against the success plan and provide thought leaderships on customer maturity journey focused on required outcomes. - Act as a voice of the customer and provide feedback to Nexthink Product Management, R&D, Sales and Marketing teams. - Update our CRM database and make sure that customer data is always accurate and reliable Qualifications - 3-5 years of experience as a Customer Success Manager working in the Software Industry and successful adoption of SaaS - Ability to drive the people, process, and technology aspects of a software solution to ensure adoption and value realisation. - Strong business acumen with the ability to use business context to generate creative, pragmatic solutions to achieve business objectives. - An entrepreneurial mindset that enables you to successfully work independently with little guidance, using good judgment to escalate issues when needed. - Technical background or technological savvy to learn Nexthink products, services, technologies, and business. - Excellent written, oral, and interpersonal communication skills; capable of gaining the respect of and interacting comfortably with senior leaders. - Organised and structured, with the ability to facilitate difficult/complex situations. - Have a "can-do" attitude to own and drive results. - A strong understanding of IT Operations, ITSM processes (ITIL), or End User Computing/Client Management practices is preferred. - Strong customer-facing and presentation skills. - Fluent in English (written as well as verbal). - Arabic speaker essential - German and or French language skills are highly desirable. - This role offers flexible times to work as we have customers to support in the Middle East, Europe, USA and Australia, New Zealand. We can create a working hours pattern to suit personal and customer needs. Additional Information We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers' IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees 'Nexthinkers' and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages. If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: - Permanent Contract and a competitive compensation package. - Amazing location in Manchester, 11 Northampton Rd. - Hybrid work model balancing office (3 days) and remote work (2 days), fostering effective collaboration and team connection. - Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 25 days of holidays we offer) plus 3 company-paid volunteer days. - Fully covered private health insurance for you and your family, life insurance plans, and Medicash Solo Level 2, ensuring comprehensive protection. - Pension contribution of 12% (6 % from the employee and 6% from the employer). - Free access to professional training platforms to explore your interests and enhance your skills. - 16 weeks of fully paid leave for primary caregivers, 6 weeks for secondary caregivers, and Kiddivouchers to ease childcare expenses. - 50% reimbursement on public transportation fees, up to a maximum of 1,250£ gross/year. - Reimbursement of up to £40 for gym and fitness memberships monthly. - Bonuses for referring successful hires after three months of continuous employment.

• Lead and develop a team of CSMs, and Support Specialists setting performance standards, coaching, and building a high-accountability, customer-obsessed culture. • Own the full post-sale customer lifecycle: onboarding, adoption, value delivery, expansion, and renewal with direct accountability for GRR, CSAT, and other core metrics. • Establish and iterate on scalable CS playbooks, segmentation models, and engagement frameworks that align to customer outcomes and product usage signals. • Oversee the Customer Support function, ensuring SLA adherence, resolution quality, and a feedback loop back into Product and Engineering. • Partner closely with Sales, Marketing, and Product as part of the Revenue org — aligning on ICP, pipeline health, and customer stories that fuel growth. • Build and maintain executive-level relationships with strategic accounts, stepping in as an escalation point and executive sponsor when needed. • Help to define and own the CS team's OKRs, reporting cadences, and health scoring methodology; present insights and business reviews to the leadership team.