Will you join the conversation? #WeAreTelefónicaTech
Service Delivery Manager
Location
United Kingdom
Posted
22 days ago
Salary
0
Seniority
Senior
Job Description
Service Delivery Manager
Telefónica Tech
• Acting as a primary point of contact for clients • Managing service delivery to ensure high-quality support • Facilitating regular service review meetings with clients • Collaborating with technical teams to identify service enhancements • Driving service improvements through structured problem management • Ensuring seamless communication and alignment between teams • Supporting onboarding processes for new clients • Monitoring and reporting on service performance • Addressing and resolving any client concerns
Job Requirements
- Experience in application support service
- Client advocacy and relationship management
- IT Service Management (ITIL framework)
- Incident, problem, and change management
- Service reporting and performance analysis
- Stakeholder communication and engagement
- Service improvement and proactive problem resolution
- Cross-functional team collaboration
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Related Guides
Related Categories
Related Job Pages
More Manager Jobs
Role Description Reporting to the Director, Philanthropy, the Manager, Major Gifts will lead the major gift fundraising efforts of the organization by building and managing relationships with High-Net-Worth Individuals (HNWIs), securing five- to seven-figure gifts, and supporting the success of World Vision Canada's national campaign. This role plays a key role in shaping philanthropic strategy and driving revenue growth to fund impactful international development programs, while collaborating with the people manager to foster team growth and fundraising excellence. - Drive the achievement of team and individual fundraising targets by leading major giving strategies and managing a portfolio of high-net-worth donors in Major gift. - Serve as the fundraising lead, identifying, cultivating, and stewarding major gift prospects to support organizational revenue goals. - Deliver specialized consulting and strategic guidance to ensure coherence with WVC's principles and enhance communication with leaders and organizations in each market. - Maintain a healthy donor pipeline by ensuring timely movement through the fundraising cycle and consistent progress toward gift conversations. - Develop and implement personalized donor strategies informed by data and insights, aligned with donor interests and giving capacity. - Build and sustain meaningful donor relationships through high-impact, tailored engagement that deepens commitment and increases giving. - Ensure all stewardship activities and recognition plans reflect the donor’s impact and are delivered to organizational standards. - Collaborate with internal teams including Operations, Product & Policy, and Legal to ensure consistent, mission-aligned messaging for major donor audiences. - Act as the internal relationship manager for major donor files, coordinating cross-departmental input and ensuring a cohesive strategic approach. - Work with senior leadership, executives, and volunteers to support strategic donor engagement and philanthropic partnerships. - Identify, qualify, and cultivate new major giving prospects through data-informed research, networks, and strategic outreach. - Leverage donor intelligence and giving trends to personalize engagement plans and maximize long-term revenue growth. - Lead or contribute to the planning and execution of donor cultivation and stewardship events that align with donor motivations and organizational priorities. - Represent the organization at select high-level donor engagements and external events to enhance visibility and foster relationships. - Monitor and evaluate fundraising performance, ensuring accurate tracking of donor interactions and use of CRM systems. - Stay current with philanthropy best practices, fundraising regulations, and sector trends, and share knowledge to support continuous improvement across teams. Qualifications - Bachelor’s degree in a relevant field (e.g., Business, Communications, Philanthropy, or Non-Profit Management). - 5–8 years of experience in senior sales or fundraising roles, with a proven track record of success in major gifts, client relationship management, or capital campaigns. - Demonstrated fundraising experience, with a proven track record of success in major gift development from high-capacity individuals and foundations; or senior sales experience with a successful track record in business development and client relationship management. - Comprehensive knowledge of the donor relationship cycle as well as moves management principles and major gift development strategies such as cultivation, stewardship, and planned giving, or the equivalent in a business/sales development cycle. - Strategic thinker with strong business development and prospecting skills; comfortable working independently and collaboratively in both virtual and in-person environments. - Excellent communicator with strong presentation and interpersonal skills; able to influence, engage, and inspire donors and internal stakeholders, including in public settings. - Results-driven with a proactive, self-motivated approach to achieving ambitious fundraising or sales targets. - Passion for the mission and values of World Vision Canada, with a commitment to social impact; familiarity with international development is considered an asset. - Comfortable working in a Christian environment and communicating with a variety of donors who are faith-based, non-faith-based, multicultural, etc. - Demonstrated ability to work collaboratively with cross-functional teams and support team effectiveness without direct people management responsibility. - Proven experience in contributing to a high-performing team environment, including participating in 1:1s and supporting peer development. - Ability to travel as needed (25% travel required domestic and international). - Expertise in using CRM systems. - Proficiency in French (oral and written) is considered an asset. Benefits - Health Spending Account. - Up to 6% matched pension contributions. - Parental leave top-up. - Generous paid vacation, sick days, wellness and personal days. - Office closed extra days before long weekends (6x/year). - World Vision Canada has consistently been awarded Canada and GTA top employer awards.
• Lead, mentor, and develop Network Operations Tech Leads; Own the full employee lifecycle for the NetOps team • Define and enforce operational standards, processes, and SLAs across network operations; Act as the escalation point for critical network incidents • Align network operations strategy with the broader technology roadmap; Manage relationships with connectivity providers and infrastructure partners • Own and maintain the network operations documentation framework, including runbooks, SOPs, diagrams, and incident procedures
At RapidScale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid clouds, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Azure, and Google, our solutions focus on business outcomes with embedded cyber resiliency and AI to protect today and enable tomorrow backed by the strength of the Cox family of companies. Are you ready to play a critical role in driving transformation for both customers and RapidScale? We are seeking an experienced Organizational Change Manager (OCM) to support large, complex enterprise deals by enabling successful customer transformation and ensuring internal readiness to deliver on what is sold. This role is not limited to internal change or communications. It is embedded within RapidScale's most strategic opportunities and operates at the intersection of sales, delivery, and customer transformation. The OCM partners closely with deal teams and customer stakeholders to drive adoption, alignment, and execution across complex engagements. Role Overview The Organizational Change Manager (OCM) is responsible for supporting transformation efforts tied to large, multi-year enterprise deals. This includes helping customers transition from current to future state, driving stakeholder alignment and adoption, and ensuring RapidScale is operationally ready to deliver against committed outcomes. This is a transformation-focused, execution-heavy role, not a communications-only function. The role spans both: - External (Customer-facing): Supporting customer transformation and adoption within large enterprise engagements - Internal (RapidScale-facing): Driving readiness across sales, delivery, and go-to-market teams when not actively assigned to a deal Due to the complexity of engagements, the OCM will typically support one, or at most two, large deals at a time. Key Responsibilities Customer Transformation & Deal Execution - Partner with sales, solution engineering, and delivery teams on large, complex enterprise deals ($10M+ TCV) - Support customers in transitioning from current to future state, including process, operating model, and ways of working - Drive stakeholder alignment, adoption, and change readiness across customer organizations - Work alongside customer program managers and executive stakeholders to ensure successful transformation outcomes - Identify risks to adoption and proactively develop mitigation strategies Internal Readiness & Sales Alignment - Ensure RapidScale is prepared to deliver on what is sold by aligning internal teams, capabilities, and operating models - Support sales and go-to-market transformation initiatives when not assigned to active deals - Partner with deal teams to shape transformation narratives and align solutions to business outcomes - Bridge gaps between sales, delivery, and customer expectations Change Strategy & Execution - Develop and execute change strategies aligned to deal-specific transformation objectives - Conduct change impact assessments and define adoption and enablement approaches - Drive stakeholder engagement, governance, and communication strategies as part of broader transformation efforts - Monitor adoption, readiness, and success metrics across both customer and internal teams - Support go-live readiness, adoption tracking, and post-implementation stabilization Required Qualifications - Bachelor's degree and 4 years' experience in a related field (i.e. organizational change management, program delivery, or transformation roles). The right candidate could also have a different combination, such as a master's degree and 2 years' experience; a Ph.D. and up to 1 year of experience; or 8 years' experience in a related field - Experience supporting large, complex enterprise initiatives or deals - Demonstrated ability to operate in customer-facing, execution-heavy environments - Experience working closely with sales, delivery, or client-facing teams - Strong stakeholder management skills, including engagement with executive-level audiences - Ability to navigate ambiguity and operate across multiple functions Preferred Qualifications - Experience in managed services, cloud, consulting, or enterprise technology environments - Background in program management, deal execution, or sales-adjacent roles - Familiarity with enterprise sales cycles and large deal structures - Change management certification (Prosci, ACMP, etc.) USD 89,400.00 - 134,000.00 per year Compensation: Compensation includes a base salary in the range of $89,400.00 - $134,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. EOE, including disability/vets
At RapidScale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid clouds, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Azure, and Google, our solutions focus on business outcomes with embedded cyber resiliency and AI to protect today and enable tomorrow backed by the strength of the Cox family of companies. Are you ready to play a critical role in driving transformation for both customers and RapidScale? We are seeking an experienced Organizational Change Manager (OCM) to support large, complex enterprise deals by enabling successful customer transformation and ensuring internal readiness to deliver on what is sold. This role is not limited to internal change or communications. It is embedded within RapidScale's most strategic opportunities and operates at the intersection of sales, delivery, and customer transformation. The OCM partners closely with deal teams and customer stakeholders to drive adoption, alignment, and execution across complex engagements. Role Overview The Organizational Change Manager (OCM) is responsible for supporting transformation efforts tied to large, multi-year enterprise deals. This includes helping customers transition from current to future state, driving stakeholder alignment and adoption, and ensuring RapidScale is operationally ready to deliver against committed outcomes. This is a transformation-focused, execution-heavy role, not a communications-only function. The role spans both: - External (Customer-facing): Supporting customer transformation and adoption within large enterprise engagements - Internal (RapidScale-facing): Driving readiness across sales, delivery, and go-to-market teams when not actively assigned to a deal Due to the complexity of engagements, the OCM will typically support one, or at most two, large deals at a time. Key Responsibilities Customer Transformation & Deal Execution - Partner with sales, solution engineering, and delivery teams on large, complex enterprise deals ($10M+ TCV) - Support customers in transitioning from current to future state, including process, operating model, and ways of working - Drive stakeholder alignment, adoption, and change readiness across customer organizations - Work alongside customer program managers and executive stakeholders to ensure successful transformation outcomes - Identify risks to adoption and proactively develop mitigation strategies Internal Readiness & Sales Alignment - Ensure RapidScale is prepared to deliver on what is sold by aligning internal teams, capabilities, and operating models - Support sales and go-to-market transformation initiatives when not assigned to active deals - Partner with deal teams to shape transformation narratives and align solutions to business outcomes - Bridge gaps between sales, delivery, and customer expectations Change Strategy & Execution - Develop and execute change strategies aligned to deal-specific transformation objectives - Conduct change impact assessments and define adoption and enablement approaches - Drive stakeholder engagement, governance, and communication strategies as part of broader transformation efforts - Monitor adoption, readiness, and success metrics across both customer and internal teams - Support go-live readiness, adoption tracking, and post-implementation stabilization Required Qualifications - Bachelor's degree and 4 years' experience in a related field (i.e. organizational change management, program delivery, or transformation roles). The right candidate could also have a different combination, such as a master's degree and 2 years' experience; a Ph.D. and up to 1 year of experience; or 8 years' experience in a related field - Experience supporting large, complex enterprise initiatives or deals - Demonstrated ability to operate in customer-facing, execution-heavy environments - Experience working closely with sales, delivery, or client-facing teams - Strong stakeholder management skills, including engagement with executive-level audiences - Ability to navigate ambiguity and operate across multiple functions Preferred Qualifications - Experience in managed services, cloud, consulting, or enterprise technology environments - Background in program management, deal execution, or sales-adjacent roles - Familiarity with enterprise sales cycles and large deal structures - Change management certification (Prosci, ACMP, etc.) USD 89,400.00 - 134,000.00 per year Compensation: Compensation includes a base salary in the range of $89,400.00 - $134,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. EOE, including disability/vets


