• Assist with managing and analyzing data across multiple platforms including CRM, CX, Support, and communication tools • Support CX leadership with operational initiatives, reporting, and AI-focused projects • Help optimize workflows and improve operational processes • Assist with integrations and automation efforts using APIs and webhooks • Contribute to reporting dashboards and data analysis using SQL and Python • Support the design of AI prompts and conversational logic for customer-facing chatbot experiences • Collaborate cross-functionally with teams across the organisation

• Contact authors with outstanding payments via phone, email and SMS, and help them process their payments. • Assist authors with account verifications and royalty withdrawal processes, ensuring a smooth and clear experience at every step • Listen actively, understand each author's situation, and help find a path to resolution • Log commitments and schedule follow-ups with precision — nothing falls through the cracks • Manage a personal pipeline of open cases with full accountability • Keep payment records accurate and up to date • Escalate cases when needed and document all interactions clearly

Role Description Join Power TakeOff's innovative Virtual Commissioning® (VCx®) Program as a Customer Outreach Specialist. Through email and phone calls, you will reach out to numerous prospective customers, establishing contact and scheduling virtual meetings between the customer and a Power TakeOff Energy Advisor, who will further assist the customers to implement energy savings opportunities. Qualifications - 1+ year of professional experience in a customer service representative (CSR) or similar role with cold outreach responsibilities preferred - Motivation to engage with prospective customers via cold calls, emails, and meetings - Ability to identify and address real or perceived barriers and articulate benefits to customers to promote their participation - Ability to use and learn customer relationship management (CRM) systems (e.g. Salesforce, Outreach.io) and other software tools to effectively organize and manage a customer engagement pipeline and support tracking and reporting - Comfort leveraging AI to support workflows - Strong verbal and written communication skills - Ability to work in a remote team environment, offering support and willingness to receive and provide feedback to achieve shared goals - Ability to develop and maintain positive relationships with customers and colleagues - Consistently positive and professional communications, even under pressure - Effective sales skills and motivation to achieve goals - Self-motivated with a strong work ethic - Excellent organization, record-keeping, and time management skills - Bilingual abilities are a plus Requirements - Participates in in-depth training on outreach competencies and energy efficiency basics - Follows established playbooks and seeks help for issues outside of their experience - Completes accurate documentation and follows program processes consistently - Demonstrates reliable and consistent organization and time management practices - Conducts cold outreach to build a viable, high-quality sales pipeline - Participates in contact findings and re-prospecting to maintain a robust pipeline - Builds positive relationships with customers, adapting to their approach and needs - Demonstrates persistence and resiliency in the face of challenges - Learns how to effectively leverage systems like Outreach.io and Salesforce to keep customer information organized - Develops consistency in follow-ups and keeps thorough notes on status - Demonstrates a strong attention to detail when following team processes - Leverages AI to promote efficiency and effectiveness of outreach efforts - Partners with internal teams to support one another’s success and customer satisfaction - Participates in team discussions and helps build a positive team environment - Demonstrates reliability and accountability for their work, proactively asking for help - Participates actively in team meetings and discussions - Adapts to change professionally and effectively - Accepts and responds to feedback to support ongoing development and success Benefits - The total expected salary compensation for employees residing in the U.S. is $20.19 per hour ($42,000 USD per year) - This position is also eligible for a performance-based bonus plan - Medical insurance, including vision and dental - Health Savings Account contributions - Retirement plans with company matching - Student Loan Incentive Repayment Program (eligible 12 months after employment) - Generous time off, including: - 15 paid vacation days, increasing to 20 after the first year - 7 flexible well-being days - At least 9 paid holidays - All company winter break between Dec. 25th and Jan. 1st - Summer "Friyays", from June through August we get each 2nd and 4th Friday off!

• Perform functional and user acceptance testing across multiple environments, including development, cycle, staging, and production. • Ensure system and product changes are implemented accurately and consistently across platforms, channels, and workflows. • Identify, document, and communicate system defects, compliance updates, and configuration issues to Leadership. • Provide end-user technical support through issue resolution, workflow guidance, and system assistance for internal and external users. • Support troubleshooting and resolution of system and product-related issues using ticketing or case management tools. • Support the full lifecycle of assigned products, from initial requirements through launch and post-release improvements. • Serve as a primary point of contact for product execution questions, dependencies, risks, and delivery challenges. • Partner with Systems, Operations, Compliance, and Product teams to support successful product launches and updates. • Help ensure systems, processes, documentation, and teams are fully prepared before changes go live. • Provide visibility into progress, risks, timelines, and key milestones to leadership and stakeholders. • Develop a strong understanding of how products and workflows operate today and identify opportunities to improve speed, quality, and efficiency. • Track timelines, dependencies, and deliverables to ensure work progresses as planned. • Collaborate closely with the Systems Support Manager to ensure alignment and successful execution across teams.