• Solve complex business problems using data from internal and external sources to provide insight to decision-makers. • Define the tools and practices used to transform data into impactful insights. • Influence department's strategy. • Make decisions on issues regarding technical approach for project components. • Perform work without direction and exercise considerable latitude in determining goals and approaches to assignments.

Role Description The Global Business Intelligence Program Manager provides critical support to the Global, Regional and Local Customer, Data Center, and Internal Operations Team. Responsible for being the liaison/direct link for GCM to the wider IT and technical services organization to establish and deliver standardized global account reporting. Lead GCM and client partnership to shape strategic reporting suite for all programs to help harmonize operational standards through business insights management and analytics. Position based with DSV Campus site or virtual location as approved by management due to travel expectations. Qualifications - 7+ years’ experience in strategy, tactics, development, and facilitation. International management experience preferred. - Bachelor’s degree (Preference for Logistics, Supply Chain, Engineering, Computer Science, Data Analytics, Mathematics, etc.). - Fluent in English. Additional language skills are highly beneficial in a global environment. - Good mathematical skills. - Strong knowledge of Business Intelligence (BI) tools (Power BI, MS Fabric, etc.). - Microsoft Office proficiency required with an emphasis on quantitative analysis (Excel), introducing (Power Automate), interpreting data sets (Excel), creating instructional content (Word), and developing presentations (PowerPoint). Requirements - Responsible for driving ‘data first’ culture and driving strategic internal and external reporting scope while elevating the data approach for the Global Customer Management (GCM) Team. - Key member of the GCM Customer Enablement Team with a focus on account standardization and GCM / DSV compliance. - Drive and facilitate the global strategic planning process (roadmap) for business intelligence and reporting. - Track and ensure strategic initiatives are managed, delivered, and measured to meet customer goals. - Leverage BI tools to collect large data sets, interpret data, identify trends and patterns that could contribute to identifying continuous improvement opportunities. - Own central data lake approach. Design Reports & Dashboards based on business needs. - Collaborate with GCM CoE colleagues to align and involve key sub-program developments across Business Management, Safety, Security, Sustainability, Quality, CIP, Operations Excellence, Innovation, etc. - Act as senior technical expert ensuring global standardization of reporting. - Ensure all reports are online, accurate, and aligned with current business requirements. - Support continuous improvement and change management lifecycle. - Partner with operations to identify, design, and implement requested cases for continuous improvement and innovation initiatives. - Train end users on report interaction, dashboards, etc. - Build, maintain and manage relationships across all levels of the organization. - Drive reporting connections and performance across all sites globally in the account through continuous auditing, key metric monitoring and escalate any risks/issues. - Communicate proactively across business units and organizational layers to gain feedback, buy-in and alignment. Benefits - Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. - Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

• Collect and organize data from multiple sources (native platforms and monitoring tools) for organic and paid media campaigns. • Create visual dashboards (Looker Studio, Power BI, or similar) that enable real-time readability and support decision-making. • Analyze content and campaign performance, translating raw metrics into actionable recommendations for internal teams and clients. • Prepare performance reports (weekly/monthly) with critical analyses of KPIs, benchmarks, and market trends. • Actively participate in client presentations, defending analyses from a technical perspective and proposing strategic directions. • Experiment with generative AI tools to optimize sentiment analysis and automate reporting.

• Own Workers’ Compensation business intelligence: work with data engineering to integrate and model WC data in Snowflake; build certified datasets, governed semantic models, and Power BI dashboards that provide actionable insights for Workers’ Compensation. • Support WC program reporting across policy lifecycle, operational throughput (UW queues and productivity), and portfolio outcomes (frequency/severity, loss ratios). Align metric definitions with business glossary and work with business stakeholders to ensure accuracy. • Drive advanced analytics: apply data mining techniques to policy, claims, and exposure data to support predictive modeling and trend analysis. • Enable self-service analytics by coaching stakeholders and managing workspace standards. • Collaborate with senior management to align BI solutions with strategic objectives and influence data strategy decisions. • Champion data governance and metric consistency, ensuring clear definitions and compliance with enterprise standards. • Mentor and develop junior BI analysts, fostering best practices in data modeling, visualization, and governance.