• Own client relationships and project success from concept to delivery • Independently guide complex gifting campaigns • Spot opportunities, influence decision-making, and ensure every gifting initiative is set up to deliver revenue • Cultivate strong relationships through regular touchpoints and consultative guidance • Lead complex gifting initiatives end-to-end • Identify creative solutions and growth opportunities that drive revenue • Manage escalations quickly and empathetically • Collaborate effectively across Sales and internal functional teams

• Own the day-to-day relationship with TikTok Shop's US and UK partnership, category, and TSP teams • Drive Reacher's TikTok Shop Partner (TSP) certification end-to-end and maintain our positioning in the unified TSP ecosystem • Plan and execute joint webinars, trainings, and category enablement sessions for TikTok's seller and TSP teams • Represent Reacher in TikTok partner groups (Lark, Slack), events, and city-tour activations • Surface platform-level signals (new permissions, beta programs, category opportunities) back to Product and GTM • Own the relationship with our top 20–30 strategic accounts: holding companies (Omnicom/Flywheel, Publicis, Dentsu), enterprise brands (ABH, ColourPop, SKIN1004, Pandora-tier), and high-GMV Reacher Plus clients • Run a structured cadence (weekly to monthly depending on tier) with each account's executive sponsor • Move strategic accounts from product user to executive partner through QBRs, joint goal-setting, and expansion planning • Own renewal and expansion conversations for the strategic tier in partnership with sales and Reacher Plus delivery • Convert at-risk strategic accounts into wins through escalation, executive relationships, and product partnership • Build and maintain co-sell and co-marketing relationships with TSPs and creator agencies • Run a referral motion that turns agency partners into a consistent source of net new brand pipeline • Negotiate co-marketing programs: joint case studies, webinars, event presence, content swaps • Activate dormant agency relationships and identify new TSPs to onboard • Partner with Sales on enterprise pipeline and deal strategy • Partner with Reacher Plus delivery on strategic account health and executive relationships • Partner with Product on platform-level requests from TikTok and top accounts • Report partnership pipeline, account health, and ecosystem signals to the founders weekly

• Independently managing operational and analytical tasks from goal setting through to execution and result control; • Analyzing statistics, reports, and key partner performance metrics to identify quality improvement opportunities; • Developing and implementing content sufficiency and quality strategies in collaboration with the team and cross-functional stakeholders; • Supporting and managing partners in Bitrix CRM, including handling complex and non-standard requests; • Contributing to the improvement of partner-related processes and tools (CRM, reporting, files, internal guidelines); • Collaborating with internal teams to achieve shared goals related to efficiency and cost optimization.

• Deliver white glove service from submission through close. • Keep brokers in the loop with timely, clear, and professional updates. • Build trust by responding accurately and taking initiative to resolve issues. • Manage active loan pipelines alongside Account Executives and Underwriters. • Sort and convert conditions within 24 hours. • Keep Salesforce and internal systems meticulously updated. • Stay one step ahead by anticipating questions and sending proactive follow-ups. • Represent Lendz with polish — both verbally and in writing. • Collaborate cross-functionally with Sales, Underwriting, Closing, and Funding teams. • Learn enough about non-QM to be “dangerous” — and use that knowledge to solve problems fast. • Absorb training, tools, and tech that make you (and our process) better. • Share ideas that improve efficiency, elevate service, and enhance the broker journey.