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Customer Success Leader – Absence
Location
Canada
Posted
46 days ago
Salary
$150.1K - $163.7K / year
Seniority
Senior
Job Description
Customer Success Leader – Absence
ComPsych
• Responsible for leading, coaching, and developing a team of Account Managers; including setting goals, assessing performance, and driving professional growth • Drive retention and growth across the book of business by proactively managing risk and identifying expansion opportunities • Act as a leader sponsor in customer consultations, finalist meetings, and internal discussions • Support team members in navigating complex inquiries, escalated issues, and multi-stakeholder customer environments • Identify and implement process improvements that enhance service delivery, partner experience, and team efficiency • Partner cross-functionally with Operations, Compliance, Product, and Sales to resolve issues and advance program goals • Develop methods for improving customer success operational effectiveness and contribute to strategic planning • Travel as needed to support partner and customer engagements, including mandatory kickoff events and other key business initiatives • Perform other duties as assigned
Job Requirements
- 5+ years’ demonstrated experience managing or mentoring a team in customer support and relationship management
- Bachelor’s degree required; advanced degree a plus
- Partnership management experience preferred
- Experience in absence management, employee benefits, or a related HR services field a plus
- Excellent communication, presentation, and relationship management skills
- Strong critical thinking, organizational skills, and attention to detail
- Ability to manage competing priorities across team leadership and personal relationship ownership
- Willingness and ability to travel as needed for partner and customer engagements
Benefits
- Full benefits package, including Paid Time Off (PTO)
- medical
- dental
- vision
- 401(k) with match
- robust EAP
- wellness program
- and much more
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Região e responsabilidades: Gerente de Grandes Contas, sendo responsável pela gestão comercial das contas da COACEN, COANORTE, COOAMI, COAP e COOPERAGRO MUTUM. O atendimento contempla negociações de produtos da linha Crop Protection junto aos nossos clientes; Gestão de faturamentos, entregas e oportunidades; Identificar junto aos clientes as necessidades que tenham além da área comercial, e buscar junto a Companhia possíveis sugestões e soluções para essas necessidades, a fim de entregar um atendimento mais completo e consequentemente um relacionamento mais estreito junto aos nossos clientes. Requisitos: Graduação e/ou Pós Graduação em áreas afins do agronegócio. * Desejável experiência em Crop pelo menos 5 anos; * Conhecimento técnico aprimorado de todas as linhas de produtos da Corteva. * Forte conhecimento do MS Office. * Mobilidade para viagens/mudanças. * Forte habilidades de Negociação. * Orientado para o resultado e tomada de decisão. * Capacidade de influência e engajamento de times. Gestão por Influência; * Fundamental forte capacidade analítica. #LI-Remote# Corteva Agriscience is an equal opportunity employer. We are committed to embracing our differences to enrich lives, advance innovation, and boost company performance. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, military or veteran status, pregnancy related conditions (including pregnancy, childbirth, or related medical conditions), disability or any other protected status in accordance with federal, state, or local laws.
Global Role Owner - Partner Success Manager
MicrosoftMicrosoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable local laws, regulations, and ordinances.
Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Customer Advocacy Team focuses on segment growth varying from SMEC, Education, Digital Native and driving innovative solutions for CES to drive consumption in stage 4/5 We’re looking for an experienced Partner Success Manager - Role Owner & Community Leader to join the Customer Advocacy team and lead our Azure Success Manager Community and Landing workstream. This role will partner with the Small, Medium, Corporate (SMC) segment and will lead all aspects of community engagement for the newly created Partner Success Manager (PSM) role within SMC. This role requires extensive cross-functional collaboration across the Customer Success Unit (CSU), Account Team Units (ATU), Specialist Team Units (STU), Small-Medium-Corporate (SMC), and Global Partner Success (GPS) and will own the responsibility of bringing this group together across forums and events to drive role excellence, best practice sharing, community engagement, and leadership connections to support accelerated PSM onboarding ramp and prepare the PSM for initial and ongoing partner engagements. The Partner Success Manager - Community Leader role is a crucial role to support our strategic Cloud Solution Provider (CSP) partners adoption of deployment and growth best practices. PSMs will work closely with internal Microsoft team members to guide CSP partners consumption maturity, scaling execution through partner of customer deployment and growth motions aligned to Stages 4 and 5 of the Microsoft Customer Engagement Methodology (MCEM). Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond Responsibilities Manage a global community of Partner Success Managers in developing consistent best practices to operate the function and drive consistency in each region and globally. Develop set of processes, guidelines, mechanisms, user groups, deliverables to enable the community to be successful • Conduct monthly forums to share information and generate new ideas that will result in continued optimization of the community • Work closely with reporting resources, product management resources and global coo community to drive delivery excellence in the ASM function • Cater the community focus towards key KPIs for the ASM role and drive accountability by region Content Creation and Delivery • With minimal supervision, contributes to creating, managing, and delivering content (e.g., blog posts, videos, images) for channels for a product(s). Partners with other teams (e.g., Art, Marketing, Public Relations) to obtain relevant assets for content creation. Contributes to content creation, using style guides and templates sparingly and asking for guidance when deemed necessary. Demonstrates an understanding of the general voice and tone used to represent a product(s) to the public. Contributes to curating community-created content to highlight on assigned social media channels for a product(s). Customer Experience • Contributes to enforcing and upholding established user guidelines, banning and/or reprimanding users as necessary, seeking guidance when appropriate for official community channels. Fosters and curates a positive, healthy community. Escalates concerns to colleagues when appropriate. Tracks and escalates problematic trends observed through channels to appropriate internal partners (e.g., Marketing, Public Relations, Customer Support) with minimal oversight. • With minimal supervision, contributes to identifying and creating opportunities for developing and fostering deeper community engagement, interaction, and participation through official events and channels (e.g., game trade shows, community meetups, videos, social media, streamed events, live chats, question and answer [Q&A] forums) for a product(s). Participates in and collaborates with internal teams (e.g., Events) on running live events (e.g., game and trade shows), and coordinates and runs community summits (e.g., creator and/or community meetups). With minimal supervision, organizes and runs limited online engagements (e.g., online chats, Q&As forums), and partners with internal teams (e.g., Events, Marketing, Video Production) to contribute to large events (e.g., streamed events) targeting a product's community. Fosters a sense of excitement for and being valued by Microsoft for a product(s)' customers and community. Relationship Management • Under minimal supervision, coordinates and collaborates with internal stakeholders (e.g., Corporate, External, and Legal Affairs [CELA], Engineering, Art, Marketing) to mutually share relevant findings, align on needs and requirements, deep dive on product features, and ensure necessary compliance for multiple assigned community channels around a product(s). May make recommendations to stakeholders for actionable items. Makes plans for future community engagement work based on stakeholder input. • With guidance and support, contributes to building and managing relationships with community influencers and content creators for a product(s). Contributes to developing a sense of being valued by the company in influencers/creators, encouraging them to champion and evangelize a product(s) by providing support, information, and resources. Contributes to working directly with assigned influencers/creators to grow future organic marketing opportunities. Identifies new influencers/creators, shares findings with colleagues, and contributes to decisions around new influencer/creator engagement. • With minimal supervision, contributes to building and managing relationships with external stakeholders (e.g., production teams, development teams, vendors) and partners (e.g., moderation agency, social media) for a product(s) from a community management framework. With minimal supervision, helps serve as a conduit for community perspectives by ensuring external partners are up to date on community status, health, and attitude for a product(s). Assists with liaising and/or directly liaises with external partners to coordinate future community management tasks for a product(s). Assists with liaising and/or directly liaises with external companies to ensure synchronicity on one or o more channel platforms for a product(s). Customer Research and Reporting o With minimal supervision, contributes to customer research for a product(s) through multiple methods (e.g., user research, focus groups, social listening, telemetries) to identify and leverage community trends (both positive and negative) and community feedback. May make recommendations to stakeholders for actionable items based upon customer research findings. o With minimal supervision, creates and delivers reports on key performance indicators (KPIs) for a product(s). Tracks health, safety, and positivity of community using their specific channel. Consolidates, interprets, and reports findings on multiple social media and community-related outcomes (e.g., social growth, user engagement and traffic, social listening findings). Early Access Program Management o Contributes to drafting daily communications and status updates to beta/flighting participants with minimal oversight. Gives status updates to beta/flighting participants on known issues. Contributes to participant selection for closed beta opportunities with minimal supervision. Performs outreach to identified potential participants to recruit for beta/flighting. Contributes to managing channels dedicated to beta/flighting, seeking guidance when necessary. Curates and fosters specialized beta/flight groups recruited and representing specific segments of the community (e.g., insider group, creators) under non-disclosure agreements (NDAs) for pinpointing specific needs in advance of larger beta/flighting efforts. o Contributes to relaying findings from Embody our culture and values Qualifications Required/minimum qualifications - Bachelor's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 6+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles OR equivalent experience. Additional or preferred qualifications - Master's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 8+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles OR Bachelor's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 12+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles OR equivalent experience. Business Management IC5 - The typical base pay range for this role across the U.S. is USD $116,900 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $148,400 - $222,600 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
- Employment Type: Full Time, Fixed Term for 2 years (35-hour week) - Remuneration Level 7: $113,926 - $123,302 + 17% Superannuation - Applicants based in remote areas will be considered. Why This Role Matters: This is an exciting opportunity in the UNSW Faculty of Arts, Design, and Architecture, ADA. Our Faculty is home to the largest number of Indigenous students across six schools. The Indigenous Academic Success and Outreach Officer play a key role in developing and implementing strategies towards the holistic success of Indigenous undergraduate and postgraduate students within ADA. The position sits within ADA Future Students and reports to the Associate Deans Indigenous, managing and promoting the Indigenous Tutorial Program (ITP) in ADA, including selection, onboarding, and management of Study Assistants. The role is an identified Indigenous position. UNSW considers that being Aboriginal and/or Torres Strait Islander is a genuine occupational qualification under s.14 of the Anti-Discrimination Act 1977 (NSW). Occasional weekend and after-hour work in regional, remote, and interstate areas as required. Accountabilities: (please review the Position Description for a full list of Accountabilities) - Manage and promote the Indigenous Tuition Program (ITP) within the ADA, including the selection, onboarding and management of Study Assistants. - Oversee Indigenous student recruitment, retention, and academic support across all ADA schools and disciplines. - Assist with Faculty enrolment queries, student degree planning, and subject selection to promote academic and career pathways. - Work with ADA Indigenous to develop and maintain strong relationships with High School Aboriginal Education Officers and Careers Advisors across NSW and in other states. - Maintain accurate and confidential academic records from enrolment to graduation, ensuring compliance with UNSW and statutory privacy requirements. - Provide regular reports and insights to the Indigenous Associate Deans on the success of Indigenous students within the Faculty. - Collaborate with the Indigenous Student Engagement and Support Officer on Nura Gili engagement and recruitment programs, as well as student success opportunities. - Develop and maintain strong internal working relationships with the Executive Director of Indigenous Students, AGSM, Nura Gili, Future Students, Gateway, Faculties, and other university services to coordinate targeted marketing and communication initiatives and foster effective strategies for student development and success. - Develop and maintain strong working external relationships with schools and communities. Skills and Experience: To be considered you will hold Australian Working Rights or Australian Citizenship. Visa sponsorship is not available for this appointment. (please review the Position Description for a full list of Skills and Experience) - This is an identified position, and applicants must be an Aboriginal and /or Torres Strait Islander person. Evidencing Aboriginal and/or Torres Strait Islander status will be required. - Relevant tertiary qualification with subsequent relevant experience or equivalent competence gained through any combination of education, training and experience. - A lived understanding of contemporary opportunities and challenges related to Indigenous Australians and the ability to develop respectful and reciprocal relationships with Aboriginal and Torres Strait Islander students and communities. - Experience with recruitment and or University systems. - Demonstrated experience and leadership in providing empowering and culturally affirming environments and programs that contribute to student success in higher education. - Demonstrated a high level of interpersonal and oral communication skills and extensive experience in liaising with staff, working across cultures and maintaining collaborative working relationships. - Ability to prioritise tasks and work independently to deadlines in a high-volume environment, maintaining accuracy and attention to detail. - Possesses strong analytical and problem-solving skills, along with advanced organisational and time management abilities. - Excellent oral and written communication skills. Exceptional interpersonal skills, ability to liaise with a wide range of internal and external stakeholders and to work effectively within a multi-disciplinary team. Benefits and Culture: UNSW offer a competitive salary and access to a plethora of UNSW-perks including: - 10 days paid cultural leave per year - Indigenous Employee Network - 17% Superannuation and leave loading - Flexible working - Additional 3 days of leave over the Christmas Period - Access to lifelong learning and career development - Progressive HR practices For further details on the benefits, please visit https://www.jobs.unsw.edu.au/lifestyle-benefits Pre-Employment Checks Aligned with UNSW’s focus on cultivating a workplace defined by safety, ethical conduct, and strong integrity preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for. These pre-employment checks may include a combination of some of the following checks: - Provide Evidencing Aboriginal and/or Torres Strait Islander documentation (if successful) - National and International Criminal history checks - Entitlement to work and ID checks - Working With Children Checks - Completion of a Gender-Based Violence Prevention Declaration - Verification of relevant qualifications - Verification of relevant professional membership - Employment history and reference checks - Financial responsibility assessments/checks - Medical Checks and Assessments Compliance with the necessary combination of these checks is a condition of employment at UNSW. How to Apply: Submit a Cover Letter (no more than 2 pages) and CV online via the UNSW Job Board before Tuesday 5th May 2026 by 11:30pm. The successful candidate will be able to provide Evidencing Aboriginal and/or Torres Strait Islander documentation, if successful. If you are successful, you'll will be asked to provide a confirmation of Aboriginality. If you need assistance with this, please get in touch with Natalie Chenhall at n.chenhall@unsw.edu.au Get in Touch: Any applications sent to the contacts below will not be accepted. If you have questions about the role, please contact Liza-Mare Syron at l.syron@unsw.edu.au If you any questions about the recruitment process, please contact Allyssar Hamoud at a.hamoud@unsw.edu.au UNSW is committed to evolving a culture that embraces equity and supports a diverse and inclusive community where everyone can participate fairly, in a safe and respectful environment. We welcome candidates from all backgrounds and encourage applications from people of diverse gender, sexual orientation, cultural and linguistic backgrounds, Aboriginal and Torres Strait Islander background, people with disability and those with caring and family responsibilities. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment.


