New Monday

• Telephone support and maintenance of existing partner contacts • Proactive outreach calls to activate and reactivate partners • Building new contacts within the intermediary/agency environment (research + initial approach) • Developing and maintaining trusted, personal relationships • Identifying needs and passing relevant opportunities to the Sales team • Structured documentation and maintenance of all activities in the CRM • Continuous building and development of our partner pipeline

• You will support our team with a variety of tasks across the design process: • Work across all phases of the user-centered design process • Create wireframes, interactive prototypes (Figma, Adobe XD, or similar) and design system components • Visualize user journeys, personas and customer journey maps • Organize and conduct user research, including interviews, surveys and data analysis • Support the (re)design of complex tools and dashboards • Contribute to the conception and facilitation of digital ideation workshops (e.g., with FigJam) • Prepare and present UX reports and testing results • Create content for presentations, webinars, online courses and blog posts • Assist with content production (e.g., video scripts, visual storytelling, slide decks) • Help with community management and the organization of course programs

• Planning, conducting, and analyzing qualitative and quantitative user research methods (e.g., interviews, usability tests). • Analyzing user research findings for B2B and B2C projects and deriving data-driven recommendations for action. • Developing wireframes and prototypes based on research insights and user requirements. • Ensuring a user-centered approach in all project phases. • Creating and presenting research reports to support strategic decision-making. • Supporting UX/UI design development by integrating research insights. • (Re-)designing tools and software solutions with a focus on usability and conversion optimization. • Promoting understanding of user research within the company. • Facilitating workshops for ideation and requirements analysis. • Visualizing data in dashboards to effectively communicate research findings. • Collaborating closely with interdisciplinary teams.