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Spike are retail technology experts delivering end-to-end, go-live confidence for the biggest retail brands.
Programme Test Manager – Principal
Location
United Kingdom
Posted
29 days ago
Salary
£75K - £95K / year
Seniority
Lead
Job Description
Programme Test Manager – Principal
Spike
• Take full accountability for the success of complex testing programmes and managed services engagements • Act as a trusted testing authority to senior client stakeholders, including C‑level engagement where appropriate • Balance delivery, commercial performance, and risk across multiple clients or programmes • Lead and grow Spike consultants, setting standards for quality, professionalism, and behaviour • Contribute directly to business growth, service innovation, and market positioning • Own and lead large‑scale, high‑complexity test programmes across multiple workstreams, vendors, and delivery methodologies • Define and implement enterprise / programme‑level test strategies, including approach, organisation, tooling, environments, and test data • Drive testing across functional and non‑functional workstreams, ensuring risk‑based decision‑making and clear quality outcomes • Provide delivery assurance through regular reviews, governance, and senior‑level reporting • Act as the senior escalation point for programme risks, issues, and delivery challenges • Take accountability for the commercial success of your programmes, working closely with delivery and sales leadership • Produce and own test estimates, strategies, and delivery models used in proposals and client contracts • Support and lead pre‑sales activities, including client conversations, solution shaping, and bid input • Build long‑term, trusted relationships with senior client stakeholders, positioning Spike as a strategic partner rather than a supplier • Lead, mentor, and develop Spike consultants across programmes, acting as a role model for Principal Consultant behaviours • Coach less‑experienced Test Managers and Leads, raising overall capability across the practice • Contribute to Spike’s knowledge management, methods, and communities of practice • Demonstrate Spike values through behaviour, decision‑making, and client interactions • Collaborate with marketing to develop case studies, service propositions, and thought leadership • Contribute to the evolution of Spike’s testing frameworks, standards, and service offerings • Represent Spike’s quality and testing capability credibly with senior retail and technology stakeholders
Job Requirements
- Proven experience leading enterprise or programme‑level testing across multiple projects or workstreams
- Strong consultancy background, with experience operating in complex client environments
- Demonstrated ability to influence senior and C‑level stakeholders
- Strong commercial awareness, including estimating, scoping, and managing profitable delivery
- Deep understanding of modern SDLCs, delivery models, and testing practices
- Comfortable operating autonomously with high levels of accountability
- Retail or eCommerce experience is highly desirable, particularly in complex, multi‑system environments.
- Desirable platform & domain experience: Salesforce (Commerce Cloud and/or Service Cloud), MuleSoft, NetSuite, Modern retail platforms including MACH architectures, Shopify front ends, payments, warehousing, or merchandising platforms
Benefits
- Personal relationships with an open‑door leadership team
- Challenging consultancy‑led work across major retail brands
- Remote‑first working with flexibility and paid travel when required
- A business owned by practising consultants, with shared purpose and principles
- Pick‑and‑mix benefits allowance
- Dedicated career coach and ongoing development support
- Competitive salary
- 25 days annual leave + public holidays
- Day off for your birthday
- L&D allowance and training days
- Pension with auto‑enrolment after one month
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