• Partner in shaping the technical approach and architecture of agentic systems, helping translate evolving needs into practical, scalable solutions. • Design and implement agentic workflows that support two-way interaction between humans, agents, and internal systems. • Build and orchestrate workflow logic using tools and frameworks such as Zapier + code, n8n (or similar), APIs, and event-driven architectures. • Partner to integrate people-focused agentic workflows into a cohesive, reliable entry-point experience. • Bring a technical perspective to early-stage ideas and prototypes, helping assess feasibility, trade-offs, and paths to production. • Help evolve early implementations into more robust, maintainable, and production-ready systems. • Help establish and document patterns for reliability, observability, and safe failure in agentic workflows. • Ensure implementations align with defined trust models, escalation rules, and human-in-the-loop principles. • Work hands-on with LLMs, prompts, and agent behaviour to prioritize correctness, clarity, and human accountability. • Evaluate and integrate tools, frameworks, and platforms that support agentic patterns as the system matures. • Contribute to and document shared standards and patterns for AI-augmented systems at Orium. • Design and evolve retrieval and indexing approaches (e.g., RAG, structured knowledge sources) to ensure agents operate on accurate, relevant, and up-to-date context.

• Partner in shaping the technical approach and architecture of agentic systems, helping translate evolving needs into practical, scalable solutions. • Design and implement agentic workflows that support two-way interaction between humans, agents, and internal systems. • Build and orchestrate workflow logic using tools and frameworks such as Zapier + code, n8n (or similar), APIs, and event-driven architectures. • Partner to integrate people-focused agentic workflows into a cohesive, reliable entry-point experience. • Bring a technical perspective to early-stage ideas and prototypes, helping assess feasibility, trade-offs, and paths to production. • Help evolve early implementations into more robust, maintainable, and production-ready systems. • Help establish and document patterns for reliability, observability, and safe failure in agentic workflows. • Ensure implementations align with defined trust models, escalation rules, and human-in-the-loop principles. • Work hands-on with LLMs, prompts, and agent behaviour to prioritize correctness, clarity, and human accountability. • Evaluate and integrate tools, frameworks, and platforms that support agentic patterns as the system matures. • Contribute to and document shared standards and patterns for AI-augmented systems at Orium. • Design and evolve retrieval and indexing approaches (e.g., RAG, structured knowledge sources) to ensure agents operate on accurate, relevant, and up-to-date context.

• Evaluate business processes to identify requirements, uncover improvement opportunities, and implement effective solutions. • Analyze and interpret data from multiple sources to provide meaningful insights that support decision-making. • Improve operational efficiency by recommending new processes, tools, and techniques for teams and functions. • Coordinate user acceptance testing to ensure solutions meet business needs and quality standards. • Develop and document clear business requirements, processes, reports, and actionable recommendations. • Communicate analysis results, insights, and plans effectively to cross-functional teams, leadership, and management. • Support stakeholders by explaining implications of options and decisions and enabling informed choices. • Build strong stakeholder relationships by gathering input, providing regular updates, and delivering concise, useful reports.

Role Description The Telephony Systems Administrator supports the daily operations of the Call Center telephony environment, helping ensure end users are able to effectively support internal and external customers. This role focuses on troubleshooting, user support, system maintenance, reporting, onboarding support, and basic administration within the Call Center telephony platform. This is a great opportunity for someone looking to grow their career within telephony systems and call center technology. - Day-to-day support of telephony and call center systems - Troubleshooting system and user issues - IVR updates and maintenance - User setup and onboarding support - Basic reporting and campaign support - Coordination with third-party vendors when issues arise - Maintaining and improving existing call flow functionality - Provide day-to-day support for Call Center telephony systems - Troubleshoot telephony and user-related issues - Support inbound and outbound call campaigns - Assist with IVR administration and updates - Generate and review basic call center reporting - Support onboarding activities for new clients and users - Work cross-functionally with operations and internal support teams - Escalate complex issues appropriately - Maintain documentation and support processes - Assist with system enhancements and process improvements Qualifications - 1-3 years of experience in technical support, telephony support, help desk, call center systems, or related experience - Exposure to Cisco telephony platforms preferred (CUCM, UCCX, VOIP, Jabber, IP Phones, etc.) - Basic understanding of call center environments and IVR functionality - Strong troubleshooting and communication skills - Ability to learn new systems and technologies quickly - Organized with strong attention to detail - Comfortable working in a fast-paced environment - Healthcare or call center experience is a plus, but not required - Relevant certifications or technical coursework are a plus Benefits - Supportive, progressive, fast-paced environment - Competitive pay structure - Matching 401(k) with immediate vesting - Medical, dental, vision, life, & short-term disability insurance Company Description AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws. - All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check. - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position. - AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire.