• Assists in resolving customer concerns • Provides appropriate education/instruction to maintain customer satisfaction • Reconciles enrollment reports and related eligibility issues • Determines member eligibility and processes terminations and disenrollments • Reviews claims for resolution and provides support to member and provider services staff

Role Description The Customer Service Representative is responsible for receipt of new cases and ensuring proper system drafting and setup. The CSR also is responsible for taking direction and facilitating the case assignment/scheduling process. Dane Street’s success relies on individual and team contributions every day. We care for our customers, each other and Dane Street. It is the responsibility for all of us to maintain a positive working environment that promotes client satisfaction and results. Qualifications - An Associate’s Degree is preferred. Requirements - Business experience in a healthcare and/or insurance setting is preferred. - Present exceptional communication skills with a clear understanding of company business lines. - The ability to apply critical thinking, manage time efficiently and meet specific deadlines. - Computer literacy and typing skills are essential. Benefits - Medical, dental, and vision coverage for you and your family. - Voluntary life insurance options for you, your spouse, and your children. - Other voluntary benefits including hospital indemnity, critical illness, accident indemnity, and pet insurance plans. - Basic life insurance, short-term disability, and long-term disability coverage at no cost. - Generous paid time off policy. - 401k plan with a company match. - Apple equipment and a media stipend for remote workspace.

Role Description We are hiring Entry-Level Travel Assistants to help support our travel planning process. This is a great opportunity to enter the travel industry with full training provided. You'll work remotely and assist with research, booking, and client communication. Responsibilities: - Assist in gathering travel options based on client preferences - Help with booking hotels, cruises, flights, and packages - Follow up with clients on details, confirmations, and updates - Communicate with travel suppliers as needed - Learn supplier systems and tools - Participate in team meetings and supplier trainings Qualifications - Must be 18+ and authorized to work in the U.S. - Strong interest in travel and helping people - Willingness to learn and grow with the company - Great written and verbal communication skills - Basic computer skills required Requirements - $40,000 - $75,000 a year Benefits - Unlimited earning potential - Flexible Remote Schedule: Work from anywhere - Travel Perks: Deep discounts and insider experiences - Training Provided: No experience necessary

Role Description We are seeking motivated and service-oriented individuals to join our team as a Customer Service Representative for Destination weddings. This fully remote position focuses on assisting clients with travel inquiries, reservation support, and coordinating vacation details. This role is ideal for individuals who enjoy helping others, staying organized, and working in a structured remote environment. No prior travel industry experience is required. Comprehensive training and ongoing support are provided. - Respond to client inquiries regarding travel options and reservations - Assist with booking and confirming flights, hotels, cruises, and vacation packages - Review travel details for accuracy, including dates, traveler information, and accommodations - Provide clear communication before, during, and after travel - Maintain accurate client records and documentation - Deliver professional and timely customer support Qualifications - Strong written and verbal communication skills - Customer-focused mindset with attention to detail - Comfortable using online systems and digital platforms - Ability to manage responsibilities independently in a remote setting - Previous customer service experience is helpful but not required Requirements - $40,000 - $70,000 a year Benefits - Structured onboarding and training program - Access to travel booking tools and supplier resources - Ongoing mentorship and professional development - Flexible remote work environment - Supportive and collaborative team culture Ideal Candidate This role is well suited for individuals seeking entry into the travel industry, career changers exploring remote opportunities, or professionals with a background in customer service or hospitality. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.