Role Description The CSM is a hands-on individual contributor responsible for the end-to-end execution of SI-BONE’s clinical studies, including project management, site management, and study data leadership. - Direct responsibility for study management activities from study start-up to close-out. - Oversee site monitoring activities, including direct monitoring, site performance management, and risk-based oversight. - Collaborate with the clinical team and cross-functionally with Regulatory, Medical Affairs, R&D, and other stakeholders. - Maintain strong relationships with investigative sites and physician partners. - Ensure compliance with worldwide regulatory requirements as included in the scope of the SI-BONE Quality Manual. - Act and conduct company business in an honest, ethical and lawful manner. Qualifications - Knowledge of medical terminology. - Basic understanding of summary statistics with the ability to interpret data meaningfully. - 4+ years clinical research experience, or advanced degree with experience working with nurses and physicians. - Bachelor’s degree; Advanced degree in health science field preferred. - Travel fluency. Requirements - Lead and support all phases of clinical study execution with a strong emphasis on site management and data quality oversight. - Conduct site qualification, initiation, interim monitoring, and close out visits (remote or on-site). - Perform data monitoring and source data review, ensuring data quality and protocol compliance. - Serve as the primary contact, providing training to sites on protocol, processes, systems, and study requirements. - Oversee EDC development and maintenance, including CRF design and database configuration. - Manage and maintain essential regulatory and study documents, ensuring they are complete, accurate, and audit-ready. - Drive the development of study-related materials, including CRFs, ICFs, and Clinical Monitoring Plans. - Maintain knowledge of the therapeutic area and clinical best practices. - Support the SI-BONE Quality System. Benefits - Salary range: $85,000 - $96,000 (California - SF Bay Area). - Supplemental pay: bonus and stock.

• Support the execution of CSM enablement programs • Participate in facilitation of live enablement sessions • Assist with creation, updating, publishing enablement assets • Maintain learning paths and assignments in the LMS • Coordinate logistics for enablement activities • Support reporting and dashboards used by Enablement and CS leadership

Role Description The primary objective of this role is to execute the onboarding of strategic accounts across all areas. The Customer Success Manager is responsible for building the initial relationship with the client while overseeing onboarding activities and managing communication between the company and the client. The role ensures a complete and successful onboarding before transitioning the client to their permanent account team for ongoing support. - Work directly with customers and internal stakeholders to ensure timely, accurate, and complete execution of complex implementation project plans. - Serve as an internal and customer-facing subject matter expert on implementations and impacts of non-standard use cases. - Provide practical guidance on operationalizing processes, data flows, and regulatory impacts; lead client trainings to optimize engagement. - Partner with functional teams to translate customer feedback into actionable insights for service enhancements, driving continuous improvement. - Build and sustain strong relationships with clients during the implementation phase, acting as a strategic advisor by understanding their objectives and challenges; transition relationship to the account team post-implementation. - Lead meetings with customers and internal stakeholders, document and manage action items, and ensure timely execution of project plans. - Engage across the customer’s organization and work cross-functionally to identify opportunities and risks around timelines and business processes; present recommendations and solutions. - Act as a client resource to escalate and address implementation activities, including issue resolution. - Accountable for onboarding analytics and reporting, including customer access, ensuring all information is current, and referencing dashboards during engagements. - Ensure all internal and external data inputs are accurate for successful implementation. - Partner with Billing to confirm billing definitions and ensure first invoice accuracy. Qualifications - Bachelor's Degree in Project Management, or a related field; or in lieu of degree, High School Diploma GED (accredited) and 4 years of relevant work experience. - 7 years of related work experience (in addition to education requirement). - Ideally looking to hire from within the SBS team. Requirements - Must live and work in the US. Benefits - Competitive total compensation package including Medical, Dental, Vision, Life Insurance, and Short Term Disability. - Stock Purchase Plan. - Company match on 401K. - Paid Vacation, Holidays, and Personal Days. - Benefits may vary by site.

• Ensure swift execution of new Pano station installations by partnering closely with the internal Operations team and facilitating necessary actions with Sales and Operations teams • Drive ongoing account management to ensure customer satisfaction and drive additional expansion opportunities • Expertly navigate a SaaS business by skillfully managing the expectations of both your team and customers, and making thoughtful choices that align business goals with client needs • Actively learn our clients needs to deliver the best solutions to their goals • Partner with Sales to support successful renewals and expansions in line with Pano’s “land and expand” strategy • Creatively problem solve when difficult situations arise and help client and internal team members resolve delivery challenges • Regularly present critical findings, strategic planning, and sometimes difficult information to clients. • Foster effective decision-making and operational excellence across the business by building relationships and helping internal teams understand client priorities and business context • Maintain strong relationships with clients to ensure streamlined project implementation, review ongoing needs, provide timely solutions, and recommendations to help achieve success and drive adoption • Deeply understand the product suite, service offerings and functionality to enable effective communication of capabilities to clients • Actively contribute to the refinement and development of new product features and service offerings by working closely with Product and Engineering