• Act as the first point of contact from customer inquiries related to general and technical product functionality, pricing, and upgrades. • Track, troubleshoot, and resolve customer requests and issues through chat, phone, and ticketing systems - escalate where necessary. • Support daily Customer Success operations, including ticket administration, queue organization, backlog triage assistance, and assignment coordination. • Maintain accurate records in customer systems and tools (CRM, ticketing platform, billing systems), ensuring data completeness and consistency. • Assist with customer onboarding and renewal administration, including documentation collection, scheduling support, and internal coordination. • Prepare routine reports, dashboards, and data summaries to support team tracking, Monthly Operating Reviews, and leadership updates. • Support billing and accounts administrative tasks, including invoice tracking, data verification, and coordination with Finance or Billing teams. • Assist with customer communications such as follow‑ups, documentation delivery, and standardized outreach under guidance of senior team members. • Maintain and update internal process documentation, templates, and knowledge base materials. • Support pricing, subscription, and account change administration, ensuring requests are logged and routed correctly. • Help track team performance metrics and service‑level adherence. • Identify process gaps, inefficiencies, or recurring issues and escalate recommendations for improvement. • Provide general administrative support for the Customer Success team, including meeting coordination, task tracking, and cross‑functional follow‑ups. • Perform other operational and administrative duties as assigned.

• This is not traditional customer support. You are the vital bridge between our clients and our creative teams. • Your mission is to turn vague client goals into razor-sharp creative direction while keeping the production engine moving without friction. • You aren't just a "replier"—you are a consultant who advocates for the client’s vision while having the backbone to challenge them when their input is vague. • You will use AI tools to summarize, structure, and refine communication so you can focus on what matters: high-level judgment and driving successful outcomes. • Strategic Advocacy: Spot risks early before they become issues and act on them proactively. • Input Excellence: Push back on vague or low-quality briefs. Guide clients toward better inputs to ensure world-class design results. • Structured Communication: Keep all correspondence tight, clear, and useful. No over-explaining—just clarity. • Service Optimization: Improve how clients use Deer Designer over time, moving from reactive support to proactive partnership. • AI-Enhanced Workflow: Leverage AI to draft, structure, and refine your communication and internal processes to 10x your efficiency.

• Strategic Advocacy: Spot risks early before they become issues and act on them proactively. • Input Excellence: Push back on vague or low-quality briefs. Guide clients toward better inputs to ensure world-class design results. • Structured Communication: Keep all correspondence tight, clear, and useful. No over-explaining—just clarity. • Service Optimization: Improve how clients use Deer Designer over time, moving from reactive support to proactive partnership. • AI-Enhanced Workflow: Leverage AI to draft, structure, and refine your communication and internal processes to 10x your efficiency.

• Collaborate with Sales teams to effectively demonstrate Gartner products • Communicate with internal partners to maximize Gartner's value • Research companies, executives, and trends to prepare tailored resources • Facilitate calls to understand priorities and articulate Gartner's value