• Support and design solutions that meet customers' needs when interacting with the brand, using tools for research, ideation, prototyping, and validation to deliver products that solve problems and improve user experience. • Map user journeys, identifying touchpoints, pain points, and user expectations for the solutions. • Understand product specifications and user needs. • Collaborate with Cresol’s development teams. • Create structures and flows for digital systems based on the needs of users across the company’s various systems. • Develop high-fidelity prototypes using prototyping tools (such as Figma).

• Act as the connective hub coordinating all design-related communication, milestones, and deliverables across Development, Engineering, Construction, and Operations. • Drive product standardization efforts in collaboration with the Product and Engineering teams, ensuring design solutions are both optimized and scalable. • Represent Design Management in project governance, risk reviews, and executive updates, providing data-backed insight into performance and decision-making. • Collaborate with Construction, Procurement, Telecom, Power, Security, Controls, Commissioning, and Operations teams • Manage RFI resolution, design clarifications, change controls, drawing revisions, and design risk escalations • Lead concept → schematic → design development → IFC (Issued for Construction) design phases for hyperscale campuses (50–500+ MW portfolios) • Lead external architect and consultant teams, ensuring clear scope definition, performance management, and integration into internal workflows • Oversee design milestone delivery, reporting progress against defined KPIs including cost per MW, design cycle time, and change volume • Coordinate regional design feedback loops to improve the next generation of product and design standards • Manage design consultants, AE firms, specialty vendors, and technical stakeholders to deliver full drawings, specifications, calculations, BIM models, and design basis documentation • Maintain alignment with hyperscaler design standards, reference architectures, resiliency tiers, redundancy philosophies and security frameworks • Drive modular design, repeatability, standardization, and prefabrication strategies for speed of deployment • Identify value engineering (VE) opportunities that reduce cost, schedule, and complexity without reducing resilience • Drive TCO (Total Cost of Ownership) metrics including PUE, WUE, power density optimization and redundancy tradeoffs • Lead design risk assessments, mitigation planning, and quality control (QA/QC) audits • Support sequencing, schedule planning, and cost modeling for multi-wave campus builds • Own the development and reporting of design-related metrics and dashboards. • Lead lessons learned and change management processes to capture insights and strengthen future project predictability • Partner with data governance and project controls to ensure data accuracy, consistency, and traceability across the portfolio • Implement and evolve PM tools (e.g., ClickUp) to drive visibility, efficiency, and accountability across teams. • Promote execution strategies including prefab MEP, skids, busways, medium voltage distribution, microgrid readiness, liquid cooling enablement, and high-density design • Validate integration for AI/ML clusters, GPU environments, and next-gen power + cooling topologies • Ensure compliance with building codes, energy standards, safety, sustainability goals, and utility requirements

• Lead design end-to-end for one or more major product surfaces, from strategy through launch • Drive vision and prototyping work that aligns the company on where a product is going, not just what's shipping next • Design AI-native experiences where AI is core to the value rather than bolted on. • Develop sharp points of view on copilots, agents, generative UI, and how operators should trust and verify automated decisions. • Partner with PMs and engineering leadership as a peer, shaping roadmap and strategy rather than just executing against them • Translate complex risk, fraud, and compliance domains into clear, elegant interfaces, going deep enough to argue with subject matter experts rather than only translate them • Build interactive prototypes that resolve uncertainty before engineering investment, using AI to move from idea to high-fidelity exploration fast • Drive the evolution of our design system and patterns, raising consistency and quality across the platform • Set the craft bar. Review work across surfaces, give precise feedback, and lift the quality of design across the team • Run research with risk practitioners (fraud analysts, AML investigators, credit teams) and bring their reality into the product

Role Description The Ford Customer Service Division Tech team is looking for a high-impact and versatile Senior Product Designer. The candidate must be collaborative by nature—willing to lead, execute, optimize, and adjust both work product and processes based on feedback and input from a number of stakeholders. You’ll have to be passionate about user experience and want to take advantage of working with highly collaborative and talented team members. You’ll have the opportunity to create and transform digital experiences for both internal and external audiences being offered the leading edge in automotive technology and supporting solutions. Balancing the business needs while always keeping our users and their goals in mind will be paramount. You will be responsible for guiding the user experience across website strategy inclusive of web-based software. You’ll work with several product teams across Ford and will be expected to take a leadership role working with multiple designers. - Strong knowledge of Interaction Design, Service Design, Design Excellence, Information Architecture, and/or Pro in Figma. - Evangelize UX practices across a portfolio of projects, and be a strong voice for Human Centered design, supported by a growing team of talented designers and leaders. - Provide design guidance and support to designers deployed to cross-functional groups responsible for multi-team, digital products. - Mentor designers to support their growth as UX practitioners. - Contribute to the inclusive culture of the larger Digital team. - Advocate user-centered design perspectives for your areas of focus that are informed by business needs and technical feasibility. - Provide consistency in approach, and integrity in usability and accessibility, across design efforts with multiple products units. - Drive the delivery of design work, raising the bar for team-wide, human-centered approaches. - Work cross functionally with leaders and colleagues to define, and execute against, strategy and projects. - Engage in project planning and scoping to support business needs and design opportunities, setting teams up for success. - Balance user needs, business objectives, and technical feasibility to solve problems effectively, with a focus on delivering high quality experiences. - Concept, design, test, launch and refine new products and services through systems thinking that solve known and emergent user needs. - Support design efforts for a data-driven, test & learn program, while incorporating analytics. - Work with stakeholders to proactively identify problems & solutions. - Support design leadership team on communication and presentation needs. Qualifications - Bachelor’s degree AND/OR 4+ years of experience in the digital and software design. - 1+ year of experience with leading and coaching UX designers (directly or indirectly) by demonstrating standard methodologies in design communication and approaches, mentorship, and sharing your work and knowledge with others. Requirements - Bachelor's and/or Master’s in User Experience Design, Human-Computer Interaction, Interaction Design, Service Design, Graphic Design, or a design related-degree (i.e. Sociology, Anthropology, Psychology, Human Factors, etc.). - Ability to earn trust, maintain positive and professional relationships, and contribute to a culture of inclusion in a remote and dynamic working environment. - Demonstrable expertise in UX design in all phases across a variety of projects. - Experience delivering projects from definition thru execution and refinement. - Proven ability to build consensus, influence, and work effectively within a cross-functional team of designers, product managers, and engineers. - Experience with building relationships, credibility, and proactive communication with team members and leaders. - Ability to communicate the value of product features and identify trade-offs to deliver useful digital products. Benefits - Immediate medical, dental, and prescription drug coverage. - Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up child care and more. - Vehicle discount program for employees and family members, and management leases. - Tuition assistance. - Established and active employee resource groups. - Paid time off for individual and team community service. - A generous schedule of paid holidays, including the week between Christmas and New Year’s Day. - Paid time off and the option to purchase additional vacation time.