• Lead design end-to-end for one or more major product surfaces, from strategy through launch • Drive vision and prototyping work that aligns the company on where a product is going, not just what's shipping next • Design AI-native experiences where AI is core to the value rather than bolted on. • Develop sharp points of view on copilots, agents, generative UI, and how operators should trust and verify automated decisions. • Partner with PMs and engineering leadership as a peer, shaping roadmap and strategy rather than just executing against them • Translate complex risk, fraud, and compliance domains into clear, elegant interfaces, going deep enough to argue with subject matter experts rather than only translate them • Build interactive prototypes that resolve uncertainty before engineering investment, using AI to move from idea to high-fidelity exploration fast • Drive the evolution of our design system and patterns, raising consistency and quality across the platform • Set the craft bar. Review work across surfaces, give precise feedback, and lift the quality of design across the team • Run research with risk practitioners (fraud analysts, AML investigators, credit teams) and bring their reality into the product

Role Description The Ford Customer Service Division Tech team is looking for a high-impact and versatile Senior Product Designer. The candidate must be collaborative by nature—willing to lead, execute, optimize, and adjust both work product and processes based on feedback and input from a number of stakeholders. You’ll have to be passionate about user experience and want to take advantage of working with highly collaborative and talented team members. You’ll have the opportunity to create and transform digital experiences for both internal and external audiences being offered the leading edge in automotive technology and supporting solutions. Balancing the business needs while always keeping our users and their goals in mind will be paramount. You will be responsible for guiding the user experience across website strategy inclusive of web-based software. You’ll work with several product teams across Ford and will be expected to take a leadership role working with multiple designers. - Strong knowledge of Interaction Design, Service Design, Design Excellence, Information Architecture, and/or Pro in Figma. - Evangelize UX practices across a portfolio of projects, and be a strong voice for Human Centered design, supported by a growing team of talented designers and leaders. - Provide design guidance and support to designers deployed to cross-functional groups responsible for multi-team, digital products. - Mentor designers to support their growth as UX practitioners. - Contribute to the inclusive culture of the larger Digital team. - Advocate user-centered design perspectives for your areas of focus that are informed by business needs and technical feasibility. - Provide consistency in approach, and integrity in usability and accessibility, across design efforts with multiple products units. - Drive the delivery of design work, raising the bar for team-wide, human-centered approaches. - Work cross functionally with leaders and colleagues to define, and execute against, strategy and projects. - Engage in project planning and scoping to support business needs and design opportunities, setting teams up for success. - Balance user needs, business objectives, and technical feasibility to solve problems effectively, with a focus on delivering high quality experiences. - Concept, design, test, launch and refine new products and services through systems thinking that solve known and emergent user needs. - Support design efforts for a data-driven, test & learn program, while incorporating analytics. - Work with stakeholders to proactively identify problems & solutions. - Support design leadership team on communication and presentation needs. Qualifications - Bachelor’s degree AND/OR 4+ years of experience in the digital and software design. - 1+ year of experience with leading and coaching UX designers (directly or indirectly) by demonstrating standard methodologies in design communication and approaches, mentorship, and sharing your work and knowledge with others. Requirements - Bachelor's and/or Master’s in User Experience Design, Human-Computer Interaction, Interaction Design, Service Design, Graphic Design, or a design related-degree (i.e. Sociology, Anthropology, Psychology, Human Factors, etc.). - Ability to earn trust, maintain positive and professional relationships, and contribute to a culture of inclusion in a remote and dynamic working environment. - Demonstrable expertise in UX design in all phases across a variety of projects. - Experience delivering projects from definition thru execution and refinement. - Proven ability to build consensus, influence, and work effectively within a cross-functional team of designers, product managers, and engineers. - Experience with building relationships, credibility, and proactive communication with team members and leaders. - Ability to communicate the value of product features and identify trade-offs to deliver useful digital products. Benefits - Immediate medical, dental, and prescription drug coverage. - Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up child care and more. - Vehicle discount program for employees and family members, and management leases. - Tuition assistance. - Established and active employee resource groups. - Paid time off for individual and team community service. - A generous schedule of paid holidays, including the week between Christmas and New Year’s Day. - Paid time off and the option to purchase additional vacation time.

Role Description The Associate, Store Design supports creative development and project execution across assigned Store Environment initiatives. The role develops original design concepts, applies established design standards, and partners with Senior Designers to advance brand-aligned solutions. The associate communicates with consultants to support project goals, prepares concept packages, and supports presentations to Macy’s senior leadership. The role also conducts retail and design trend research to inform design direction. What You Will Do - Creative Development: - Support the design team across assigned Store Environment project categories, including Capital Projects (new stores, remodels, expansions) and other initiatives such as developer-funded projects, field projects, Big Ticket strategies, customer-facing initiatives, vendor GMMs, technology/omnichannel, Backstage, and new design concepts. - Support the design development of assigned Families of Business (FOBs)—such as Cosmetics, Home, and Men’s—by contributing to design standards, shops, merchandising, and service initiatives that drive sales and enhance the customer experience. - Support project design activities including market and concept trend research, presentation development, store surveys, scope and budget analysis, Block Plans, merchandise plan shaping, interior architectural development, integration of merchandising initiatives, perimeter and loose-fixture design, color and material concepts, and application of design best practices. - Implement established design standards, scaling appropriately to meet budget requirements while ensuring brand consistency across projects. - Apply AutoCAD and other technical skills to produce accurate and efficient documentation for all phases of in-house Store Environment projects, in partnership with Store Planning. - Continuously develop professional, presentation, and technical skills, including trend awareness, visualization, and presentation capabilities. - Actively participate in Store Environment sustainability initiatives. - Project & Personal Management: - Prioritize tasks and manage workloads, meetings, and design milestones effectively while meeting aggressive schedules and budgets. - Develop leadership capabilities by taking lead roles on select brand initiatives and mentoring student interns. - Maintain and expand design expertise through ongoing education, professional publications, networking, and participation in relevant professional organizations. - Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities. - In addition to the essential duties mentioned above, other duties may be assigned. Qualifications - Demonstrated ability to develop original, brand-aligned design concepts and support creative solutions across diverse Store Environment initiatives, including new stores, remodels, and specialized retail projects. - Strong understanding of retail environments, customer experience design, merchandising strategies, and interior architectural elements that drive sales and elevate the in-store experience. - Proven skill in applying established design standards consistently across projects while scaling solutions to meet budget, scope, and operational requirements. - Proficiency in AutoCAD and related design tools to produce accurate, efficient documentation across all project phases in partnership with Store Planning. - Ability to communicate design intent through compelling concept packages, drawings, renderings, and presentations for senior leadership, peers, and external consultants. - Strong command of digital design tools (AutoCAD, InDesign, Photoshop, Illustrator, SketchUp, 3D modeling, Adobe Acrobat, MS Office) combined with effective by-hand sketching and rendering skills. - Ability to research and interpret retail, design, and material trends to inform concept development and support strategic design direction. - Strong capability to prioritize tasks, manage competing deadlines, and support multiple projects simultaneously while meeting schedule and budget expectations. - Effective verbal and written communication skills, with the ability to partner cross-functionally and work productively with Senior Designers, consultants, and leadership. - Curiosity and commitment to continuous learning, with emerging leadership skills demonstrated through ownership of initiatives, mentoring interns, and engagement in professional organizations. Requirements - Bachelor’s degree or equivalent work experience in a related field. - 2-3 years of experience in a design role in the field of retail design. - Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. - Occasionally required to move about the workplace and reach with hands and arms. - Requires close vision. - Able to work a flexible schedule based on department and company needs. Benefits - Dynamic, inclusive environment with competitive pay and benefits. - Comprehensive health and wellness coverage. - 401(k) match to invest in your future. - Paid time off and eight paid holidays. - Continuous learning and leadership development opportunities. - Merchandise discounts. - Performance-based incentives. - Annual merit review. - Employee Assistance Program with mental health counseling and legal/financial advice. - Tuition reimbursement.

• Conduct interviews, surveys, usability tests and other research methods with customers. • Create mockups, user flows and high-fidelity prototypes in Figma. • Propose solutions aligned with our design standards, considering value delivery and development effort. • Ensure the final implementation matches the proposed design. • Use data and metrics to validate the performance of your deliverables. • Actively contribute to improving our Design System and interface components. • Develop a deep understanding of Mercos's products and the platform's different user profiles.