• Handles incoming phone and email communications from students, families, prospects, and alumni • Understands and clearly communicates Berklee Online and Summer Programs policies • Assists with identifying students who have unresolved student account balances and proactively communicates with them about payment options and outstanding financial aid requirements to support enrollment targets • Assists students with questions regarding tuition statements, payments, balances, payment plans, financial holds, outstanding balances, refunds, and education tax forms • Assists with past-due account reports, account hold management, and communication with delinquent account holders • Creates, innovates, and identifies ways to improve the student experience

• Prepare past-due and retainer replenishment letters for review and approval. • Schedule internal and external meetings. • Enter, update, and manage tasks in Asana. • Categorize incoming emails and organize them into folders. • Track time accurately within internal accounting systems. • Support leadership with block scheduling and calendar management. • Coordinate with internal team members to produce weekly accounts receivable lists. • Prepare draft responses and follow-up emails related to payments. • Identify and summarize high-priority emails for leadership review.

Role Description Fairview is looking for a Patient Financial Services Representative to join our team! This is a full-time, benefit-eligible position working Monday through Friday with an 8-hour daytime shift schedule. In this role, you will support patients and internal teams by assisting with billing inquiries, payment processing, insurance follow-up, and providing excellent customer service while working in a collaborative and supportive environment. This position offers flexibility with work completed in a virtual setting following training and department expectations. This position is responsible for billing and collection of accounts receivable for inpatient and outpatient accounts, ensures expected payment is collected and accounts are fully resolved, and resolves complex customer service issues. This position understands the importance of evaluating and securing all appropriate financial resources for patients to ensure proper adjudication. Responsibilities - Intentionally prevents untimely revenue shortfalls by taking action to resolve financial transactions appropriately and effectively to ensure collection of expected payment; escalates issues when appropriate. - Completes daily work assignment timely and accurately in accordance with the identified productivity and quality standards set forth by the organization. - Performs the best practice routine per department guidelines. - Proactively looks for continuous process improvements involving people and technologies through tracking, trending, and providing feedback. - Accelerates business outcomes by identifying ways to fully resolve accounts through single-touch resolution when possible. - Understands revenue cycle and the importance of evaluating and securing all appropriate reimbursements from insurance or patients. - Contacts payers via portal or provider service center to facilitate timely and accurate resolution of accounts. - Responsible for processing external correspondence in a timely and efficient manner. - Ensures internal correspondence is clearly and professionally communicated and processed expeditiously. - Responsible for verification of insurance and/or patient demographics. - Understands expected payment amounts and Epic expected payment calculations to appropriately adjust accounts. - Educates patients and/or guarantors of patient liability when appropriate. - Understands and complies with all relevant laws, regulations, payer and internal policies, procedures, and standards, and applies this understanding through daily work. Qualifications - 1 year Medical billing office setting experience. - MS Office experience. - Insurance/follow up experience. - Coordination of benefits experience. - Epic, Brightree, Billing Bridge, or comparable software account experience. Benefits - Generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Company Description Please follow this link for additional information: Fairview Benefits

• Partnering with Divisional Executives - Provide insightful and high quality decision support to the Create FD and North American Regional Director (Create) to drive growth and business performance - Support Regional studio heads with their financial decision making process and embed unified tools and process and where relevant, support on pricing for RFP responses and partnership discussions - Help to develop the financial framework to enable studios to collaborate more effectively within the region and enable global shoring initiatives, including new locations, pricing and tracking of performance - Contribute to major Create Division projects, including capital allocation decisions around expansion plans into new verticals and geographies and track delivery against, and evolution of, existing value creation plans - Participate in projects sponsored by Create FD to drive growth and performance improvement **Strategic Planning, Forecasting and Monthly Reporting** - Based on the approach, targets and timelines set by GroupFP&A, the FBP will lead the NA region’s annual budget and monthly forecasting process, ensuring high accuracy and alignment with the Create FD, NA Regional Director and Create Business Controlling team - Collaborate closely with the Local Finance team on month-end process to ensure accuracy and commercial validity of forecasts at a studio and regional level - Support delivery of Divisional Board Packs and Regional reviews that highlight trends, risks, and opportunities. - In conjunction with the Finance Manager Create and their team, perform deep-dive analysis into monthly actuals to identify underlying trends, bridge the gap to budget and forecast and provide the story behind the numbers, on any over- or under-performance - Manage the delivery of Regional "Flash" results, in collaboration with the Finance Manager Create, shortly after month-end to provide Create FD with an early look at key performance indicators and expected critical variances before the full month-end close - Maintain a range of Financial and Non Financial operational KPIs, KLIs, and measures that help benchmark and drive the performance of the Region - Champion the use of BI tools, AI, automation and standardisation of process to reduce duplication and move toward real-time financial visibility **Leadership & M&A Support** - Share best practice with other Regional FBPs on delivering high impact business partnering and associated skills and mindsets - Continue to partner closely with Local Finance Teams in the Region and across the world to adopt a “One Keywords” approach to high quality Financial Accounting and Reporting. - Support the onboarding of newly acquired studios into the NA Region, ensuring their financial reporting integrates seamlessly with Keywords’ global standards. - Provide guidance and mentorship to junior finance team members, fostering a culture of continuous improvement and commercial curiosity.