• Establishes and maintains user accounts, roles, tasks and objects ensuring appropriate permissions are in place while maintaining system security and data integrity. • Provides day-to-day support to all users, troubleshooting problems, and providing aid in resolutions by working with system partners to resolve issues. • Supports Director with new projects, implementations, upgrades, configurations, and testing & supporting systems in a production environment. • Trains users and involved in the development of training materials. • Continually learns new systems and stays up to date on all new technologies. • Works efficiently and responds with urgency to internal stakeholders requests and completes tasks on time, with limited direction.

• Identify and build relationships with consultancy firms and other potential business partners who can recommend or sell Stafi’s services to law firms. • Conduct outreach through calls, emails, and networking events to establish partnerships and promote Stafi’s offerings. • Develop tailored partnership proposals and agreements that align with the goals of our business partners and highlight the value of our services. • Foster long-term relationships with business partners to ensure continued collaboration and mutual success. • Collaborate with internal teams to ensure smooth onboarding and service delivery for clients referred by business partners. • Monitor industry trends, competitor activities, and partnership opportunities to inform strategies and enhance Stafi’s market position. • Track partnership performance, sales metrics, and referral activities, adjusting strategies as needed to meet goals.

• Own end-to-end coordination of brand campaigns, ensuring programs are executed on time and at a high standard • Manage logistics including shipping, production, and communication with Event Organizers • Coordinate with 3PL and creative partners on quotes, timelines, production, and invoicing • Ensure all campaign details are accurately tracked and executed across systems • Serve as the primary point of contact for Event Organizers during active campaigns • Drive offer acceptance by proactively reaching out via email, phone, and SMS • Respond to inquiries and resolve issues quickly to ensure a seamless experience • Build strong relationships with organizers to support repeat participation and long-term growth • Manage billing workflows, ensuring accuracy and timely processing • Partner with finance and internal teams to maintain compliance and resolve discrepancies • Maintain up-to-date Organizer profiles, including contact, billing, and logistics information • Partner closely with Account Managers and Coordinators to support account strategy and execution • Communicate client goals and campaign needs to internal teams • Document activity and maintain accurate records in CRM and internal tools • Identify and recommend ways to improve internal processes and campaign execution • Provide feedback on product performance and usability • Proactively troubleshoot issues and help reduce inefficiencies across workflows

• Respond to technical issues escalated by customers • Act as a liaison between operations, the client, and Engineering/Development • Respond to end user request for assistance using existing manuals and scripted responses • Effectively interact with customers and refer ongoing issues to engineering support team